mymirror.com.au Reviews 116

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Easy, takes a lot of stress out of finding a new psychologist or even a psychologist. Good if you have a mental health plan an I believe the fees without are very competitive with other services. I... See more

Rated 5 out of 5 stars

Really easy to sign up, get GP referrals for MHP, and match with a psychologist. You take a quiz, they give you a shortlist of recommended clinical and general psychologists, and you choose from them... See more

Rated 1 out of 5 stars

4 months, 8 sessions, 2 grand later. I asked for an assessment when I began. After 2 unqualified ppl, my mirror recommended a 3rd person to do my assessment. This person is also not qualified. 8 se... See more

Company replied

Rated 5 out of 5 stars

I have had 3 sessions with Jules and I'm really happy with her ability to listen, and appropriately reflect back the questions that really challenge my thinking around my issues. The telehealth apt... See more

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4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

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Rated 5 out of 5 stars

Top quality service

It was great to be able to see and read the different profiles and pick one. Then I could see what her availability was like and pick a time. I love that its done remotely, i’m self conscious and dont want to run into my psychologist at the shops. Really happy, she is great at making sense of what i’m saying and doing. I doubt there would be such a skilled psychologist in my regional town even if i wasn't so self conscious. I use my ipad on wifi and the connection is perfect. Never had a dropout, screeching or delayed speech like ive had with other online platforms. Definitely recommend

March 1, 2024
Unprompted review
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Reply from mymirror.com.au

Thanks so much for your review! We are so happy to hear you have found a great match for you and that the platform is easy to navigate! We are always here to support you! All the best in your mental health journey with My Mirror

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Rated 5 out of 5 stars

Easiest way to get the help I needed

MyMirror has made this whole process so easy and stressfree. Friendly, fast communication, choosing a psychologist based on how it fits your situation and needs, booking at your convenience and appointments whereever you are (telehealth). As I struggle to keep appointments, & face to face can cause anxiety, MyMirror's whole setup is perfection 👌
The online platform also allows session notes to be added, so you can easily reference details and talking points of your appointments, something I find extremely helpful.

March 1, 2024
Unprompted review
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Reply from mymirror.com.au

Thanks so much for your review! We are so glad you have felt supported and that our online platform meets your needs! We hope you continue to have a great experience throughout your mental health journey!

Rated 5 out of 5 stars

Healing Trauma

'Keep breaking your heart until it opens'-(Rumi); And I found my mirror through the journey.

February 29, 2024
Unprompted review
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Reply from mymirror.com.au

Thanks so much for your review! We hope you continue to have a great experience with My Mirror!

Rated 4 out of 5 stars

Easy Pease

If any issue, assistance is fast and helpful.
Bit annoying having to upload invoices to Medicare but their payment receipts have every detail you need for a quick and smooth claim upload with Medicare.
Great selection of professional psychologist where to choose from.

February 5, 2024
Unprompted review
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Reply from mymirror.com.au

Thanks so much for your review! We are so glad to hear you have had such a positive experience with My Mirror! We wish you all the best on your mental health journey!

Rated 5 out of 5 stars

Excellent service & psych

Excellent service. Was able to match with a psychologist with relevant experience and book in straight away. The service is very easy to use and I love being able to track along with notes from my psychologist.

May 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service and so easy to use

I was impressed at how quick it was to get an appointment after signing up. Got matched with a psychologist that I resonated with really well from the first session. Overall very positive experience and will definitely be recommending to my friends.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant services

I love that I can book appointments any time with very little or no waiting period. The platform is really easy to navigate, they have a varied team of professionals, especially I can have it from the comfort of my own home.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

Easy website to navigate, lots of information available about my Medicare benefits and joining the session was streamline. I will be recommending My Mirror to everyone!

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Video system didn't work

Booked a session, then I couldn't access my telehealth link and when I finally did the video system didn't work for me. Wasted money.

April 19, 2023
Unprompted review
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Reply from mymirror.com.au

Thank you for your feedback Chris. We are so sorry to hear that you had a bad experience accessing your session recently. We would love to help you resolve this for your next session. Please get in touch with the team via (02) 9090 7430 or via hello@mymirror.com.au

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Rated 5 out of 5 stars

Talking to a psychologist was fast & easy

Talking to a psychologist online was fast and super easy. I got matched with a psychologist available on the same day after answering a few questions.
Once my session was booked, I could upload my Medicare documents on my dashboard to get my rebates. The sessions were really helpful and My Mirror claimed the Medicare rebates for me. A great experience overall.

April 4, 2022
Unprompted review

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