I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
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Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know. I am sorry but I cannot remember the pers... See more
Company replied
Katie from Money matters was very helpful and i was very glad to get speaking to her today, from sending and email requesting for someone from money matters to phone me till i received a call was ver... See more
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Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very helpful and informative
Very helpful and informative. Friendly and polite customer service.
July 29, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Really helpful and responsive on emails
July 31, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
AVC Advice
The advice/service provided by Kelsey was polite, timely and helpful .......thank you.
July 30, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
My issue was resolved with one message by Katie at MMMs who provided an excellent response.
July 30, 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient with me getting my account set back up a pleasure to talk to
July 30, 2026
Reply from my money matters.
Hello Ricky,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
First class presentation from Nathan…
First class presentation from Nathan Evans. Very informative.
July 30, 2026
Unprompted review
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great customer service
Great customer service, friendly staff member who answered my questions clearly and made the whole process easy.
July 30, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful professional advice…
Very helpful professional advice reassuring answers with a friendly manner.
July 29, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My money matters officer (Sandra) was…
My money matters officer (Sandra) was polite/patient & very informative.
Achieved what outcome I wanted.
Dennis
July 29, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Amazing customer service
Amazing customer service, Katie gave me the advice I needed and also made the changes I needed to make on my behalf, this really helped as I didn't want to do the wrong thing
July 29, 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really useful presentation about LGPS…
Really useful presentation about LGPS pension scheme and the value of shared AVCs. Thank you!
July 29, 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really pleasant and helpful member of…
Really pleasant and helpful member of staff, very concise and easy to understand. A credit to her company.
July 27, 2026
Reply from my money matters.
Hello David,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
quick helpful answers to my questions…
quick helpful answers to my questions which resolved my query.
July 27, 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I have used this service for a couple…
I have used this service for a couple of years or so and I just wanted to amend my AVC.
The system is easy to navigate and very responsive.
It took less than 10 minutes from start to conclusion, including confirmation that my request has been successfully implemented. Giving me reassurance about my future financial arrangements are in-line with my wishes.
July 27, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
July 24, 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was able to answer my question…
Katie was able to answer my question and then took the initiative to offer to resolve my query for me instead of me having to go online and do it myself. This was really appreciated as I was limited with time to do this.
July 23, 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Thank you Katie for your patience and…
Thank you Katie for your patience and support in sorting my concern out. What a very efficient service thank you
July 23, 2026
Reply from my money matters.
Hello Val,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really good friendly service
really good friendly service, told me everything I needed to know
July 23, 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
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