Good price and quick delivery. Supplied with the wrong oil filter but not the fault of My Motor World - bizarrely Bosh make two different oil filters with the same part number! My Motor World were v... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more
I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Delivery shortage this time on an otherwise excellent service
I have used My Motor World in the past and was very happy with the service. This time I ordered a number of different parts for the 3 cars I look after in our house. Unfortunately, the latest delivery was one item short. I have reported this to Customer Services. They sent me a photo of the 2 boxes I received. This however does not show evidence of what was in the boxes. I have replied to CS and I awaiting resolution of the delivery shortage. As stated I have been happy with the quality of products and service in the past. I am hopefully of a satisfactory resolution. Thank you.
Motor World have contacted me to apologise and have now sent the missing part. Much appreciated, Thank you for the prompt service.
July 6, 2026
Unprompted review
Came quickly cardboard box not really…
Came quickly cardboard box not really up to a 4.5 Ltr container of oil.
The first order went AWOL was promised a replacement sent urgently but out of the blue a refund appeared.
So I then reordered.
June 27, 2026
Unprompted review
Great company
Great company, easy and fast to deal with, I'll be be back for a lot more, thanks 👍
July 4, 2026
Unprompted review
I put a star because I can't put it
I put a star because I can't put it. Less. The service was extreme instead of professional. I lost valuable time and money. I ordered front and rear pads. The front ones were very small compared to my old pads and as I took them off, I put them in their box. The back ones were the same size as my old pads and I fitted them. I asked the team if they accept a refund and they said yes if they are in their original packaging and yes if I didn't fit them.
July 4, 2026
Unprompted review
Reply from My Motor World
I’m sorry to hear you’re unhappy with the outcome.
To clarify, we confirmed from the start that returns are accepted provided items are unused and in a resaleable condition. Brake components unfortunately can’t be restocked once they have been trial-fitted or installed on a vehicle, as this affects safety and resale standards.
From the notes on your return, the rear pads were fitted, which means they are no longer eligible for refund under our returns policy. The front pads were also removed from packaging and trial-fitted, which again places them outside of resale condition.
We appreciate this may be frustrating, but we have to follow these checks consistently to ensure safety and fairness for all customers.
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Found the Product I wanted!
I was having difficulty finding a particular product locally that I wanted. (Tetrion 4 in 1), which I wanted for. particular DIY job that needed doing.
I did an online search and there it was on the My Motor World website. Very pleased. It was easy to order. I ordered 2 tubes and they arrived very quickly and well packed. It was at a good price too.
June 24, 2026
Unprompted review
Ordered engine oil
Ordered engine oil. Competitive prices and received next day which was great!
June 19, 2026
Unprompted review
Great speedy service very recommended
Great speedy service very recommended
June 28, 2026
Unprompted review
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I found Mymotorworld to be very good
I found Mymotorworld to be very good, the website was fairly easy to use & my order was packed & shipped fast, the only downfall was using Evri as a courier, this added an element of excitement to the order! I spent most of the week wondering if my parcel would arrive, eventually giving up believing it was lost forever, then in a final twist (just before picking up the phone to customer service) it arrived! later than estimated but it arrived.
June 25, 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback!
We're really pleased to hear you found our website easy to use and that your order was packed and dispatched quickly.
We're sorry the delivery took longer than expected and appreciate your patience while waiting for it to arrive. We understand how frustrating delays can be, and we'll be sure to pass your comments about the courier on to the relevant team.
We're glad your parcel made it to you in the end, and we hope to serve you again in the future!
Is Remi human?
I ordered four spark plugs from this company. They were supposed to be sent to my daughter's address. I got a message from her to say that they had arrived. So far so good. Some time later I went to her house to collect some things that I had had sent there. At this point I noticed that there were only three plugs in the package. I might explain that this company sells on eBay and offers sets of three plugs or singles. I ordered three plus one. Their own literature says that the plugs are for Honda or Suzuki, who, as far as I know do not produce a three cylinder motorcycle. I sent a message to the retailer mentioning the deficit. I expected that they'd just 'pop another one in the post'. Not a bit of it both MMW and the eBay retailer use what appears to be a customer service bot called Remi. She (I assume it's a she) is both unintelligent and unhelpful. To date I have had no meaningful interaction with Remi. I even asked if I could talk to someone else but was told no. This creature, whatever it is, appears to have been put in place to refuse to consider that the company could be in any way at fault. Has anyone got a spare Denso U24ETR?
March 6, 2026
Unprompted review
Reply from My Motor World
We're sorry to hear you feel this way. We appreciate how frustrating it is if you believe an item was missing from your order.
Remi is a member of our customer service team, not a bot, and follows our standard process when investigating reports of missing items. Before we can send replacement parts or issue refunds, we need to establish what has happened with the order, as we can't simply assume an item was omitted.
We have reviewed your case and requested the information needed to investigate it properly. Once that information is provided, we're happy to continue looking into the matter and resolve the issue where appropriate.
We always aim to help our customers fairly, but we also have procedures that need to be followed for missing item claims.
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Item was as described & quick delivery.
Item was as described, at a great price and delivered quickly. Thank you. This is a very reliable and organised company, with a good service.
June 12, 2026
Unprompted review
The delivery was great thank you guys 😊
The delivery was great thank you guys 😊
June 19, 2026
Unprompted review
Arrived on time and as described
Arrived on time and as described. Fitted the brake discs and in perfect working order. Priced very competitive. I would definitely use this company again
June 16, 2026
Unprompted review
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My Motor World is excellent
I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour for my car. I opted to go with My Motor World as cheaper, quick to respond, deliver and excellent customer service.
June 15, 2026
Unprompted review
Really good service
Really good service, ordered online some paint, for collection from one of their local stores, within 5 minutes got. call saying that my item was ready to collect. On collection the member of staff very good too.
June 19, 2026
Unprompted review
I paid extra for next day delivery but…
I paid extra for next day delivery but didn't arrive to following day then I missed delivery as it came before time slot I was told by DHL. Then they gave me the wrong name of shop.
June 12, 2026
Unprompted review
Reply from My Motor World
I’m really sorry to hear about the issues you experienced with your delivery.
We completely understand how frustrating it is when you pay for next-day delivery and it doesn’t arrive on time, especially when there’s then confusion over the delivery time slot and even the shop details provided by the courier.
This isn’t the service we aim to provide, and we’ll be looking into this with the courier to understand exactly what went wrong and prevent it happening again.
Thanks for bringing it to our attention, and apologies again for the inconvenience caused.
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