My Organic Formula Reviews 

672
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting how well their babies tolerate the formulas, finding them gentle on the stomach and a positive difference from other brands. People frequently highlight the incredibly fast and reliable delivery service, with many orders arriving quicker than expected and well-packaged. The customer service team is also widely commended for being excellent, helpful, prompt, and efficient in resolving inquiries and issues. However, some customers also noted concerns regarding product expiration dates, occasionally receiving items with a shorter shelf life than anticipated. A few other people also felt that products arrived hot or were not stored securely during delivery. Additionally, some reviewers mentioned receiving incorrect items in their orders, and a small number experienced unresponsiveness or unhelpful replies from customer service.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its high quality and suitability for babies,... See more

Delivery service

Consumers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the support as... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, with many praising the high quality of products and organic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more

Rated 5 out of 5 stars

I ordered formula for my baby 2 months before she was born because she could have possibly been born early because IGR, thankfully she was born on time at 40 weeks. But now that I have gone to use... See more

Company replied


Company details

  1. Baby Store

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(672)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Received my product in 3 business days from the Netherlands to Canada!

January 15, 2025
Rated 5 out of 5 stars

Fast shipping

Happy with the formula for my baby with sensitivities. Also very impressed with how quick the shipment came, as I live in western Canada.

January 15, 2025
Rated 5 out of 5 stars

Exceptional Customer Service!

We received our overseas shipment of Kendamil Goat Formula and noted 6 of 12 cans had dents in the them. We did not want to feed our newborn with potentially unsafe formula so we reach out to customer service.

The team at Organic Formula was very responsive and understanding, overall provided excellent customer service. They agreed to resend new cans to replace the dented cans we received. Not only did we receive the new (un-dented) cans within short-order, we also received a little gift from the team for the inconvenience caused. My wife and I appreciate the team at Organic Formula, especially Priscila to whom I was corresponding with. Thank you!

January 15, 2025
Unprompted review
Rated 4 out of 5 stars

Order

Order completely damaged when arrived however made it right

January 7, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Samantha,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We have already replied to your message and we apologize if you haven't seen our response.

If you haven't received our reply or if there’s anything else we can do to assist, please don't hesitate to reach out to us directly. We are here to help and want to ensure your satisfaction.

Thank you for your patience, and we look forward to hearing from you soon.

Warm regards,
My Organic Formula Team

Rated 5 out of 5 stars

My experience has been amazing!

My experience with My Organic Formula has been alot more convenient and easy than I had expected it would be!
We are using the HIPP goats milk formula, my baby wasn't keeping much of her food down and she was always in pain when we were buying what was on shelves in our city. (We don't have goats milk formula here) We have noticed a huge change in her! She's a much happier baby! 5 stars!!

December 10, 2024
Rated 2 out of 5 stars

Cans arrived dented

January 6, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Elizabeth,

Thank you for sharing your feedback, and we sincerely apologize for the condition in which your cans arrived. We completely understand how frustrating this can be, and we want to make things right.

Please rest assured that we take your concern seriously. Our team will be reaching out to you directly to resolve this matter and ensure that your experience is addressed promptly.

Thank you for your understanding, and we appreciate your patience as we work to resolve this.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Wonderful customer service

I’ve had a subscription with My Organic Formula for few months now and have been so pleased with their services and how quick the delivery is to my doorstep in Canada. However I appreciate them even more now because my LO’s belly during the transition from stage 1 to stage 2 was upsetting her belly so I reached out to their team and WOW! I had such a prompt and thorough response from their team member (Prescila) who was not only so kind and sincere to my concerns but she also provided several recommendations for me. I am so grateful for your services My Organic Formula! Keep up the amazing work!

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Essential organic milk

We found your service and delivery time to be excellent. The formula is great and our granddaughter loves it. Thanks for making this essential food for babies organic and healthier.

December 31, 2024
Rated 5 out of 5 stars

Fast accurate Shipping! Some cans dented.

Ordered Dec 20 and received my order to Winnipeg Canada on Dec 27! Very fast considering the holidays! 3 out of 4 cans arrived dented. So a bit disappointed in that, but i think they are still ok to use. But happy to receive my order correct and so fast. Will order again!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful formula!

Wonderful formula!
I love the ingredients of this formula and my baby is eating it very well and gaining weight beautifully. Highly recommend for organic healthy alternative!

December 18, 2024
Rated 5 out of 5 stars

So impressed

Ordered in a panic as local stores had been out of formula for a couple weeks. I was pleasantly surprised that my order made it to my house from the Netherlands quicker than my Amazon packages I ordered from Canada before even placing this order. From order to door it was about 5 days

December 17, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look