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Review summary
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Reviews shaping this summary
Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more
High quality products, swift customer service replies, very reliable in terms of delivery. I stopped stressing about formula after I subscribed on their site (I was just getting back from the hospital... See more
I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more
Company details
Written by the company
MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.
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4.6
Excellent
672 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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2nd time ordering
2nd time ordering, delivery was late this time but they included 2 gifts to my surprise. Will still order from them but i hope nexttime delivery will be on time. I love that we have options to order Kendamil ready to feed like Organic Formula.
February 21, 2025
Heard about this brand from sum1 so…
Heard about this brand from sum1 so gave it a try, no fuzziness from 9 month old regarding formula change nd he is happy. So thnkuuu
February 17, 2025
The packaging is good and well sealed
The packaging is good and well sealed
Also, my daughter liked the product and she is doing fine. Moreover, the gases in her stomach reduces a lot, which is very good for her and us as parents
December 27, 2024
Unprompted review
The Customer service was amazing
The Customer service was amazing! I made the wrong order and after messaging them they revised it before shipping!
On top they added some fun freebies in the box, which was extremely well packed so nothing could damage during the transport. Will order again this week!!
February 11, 2025
Unprompted review
Amazing customer service!
I required a custom order based on the quantity/product stages I needed, and the customer service team was very quick to reply to my email! So helpful! I was able to get exactly what I needed. Shipping to my location in Canada was also very fast!
February 18, 2025
The cans arrived severely dented. Very good customer service
The cans arrived severely dented.
Edit:
Customer service contacted me they were very understanding and helpful and sent me a replacement right away that arrived very soon with couple freebies
Very good experience
February 13, 2025
Reply from My Organic Formula
Hi Alyaa,
I’m sorry to hear that your cans didn’t arrive in the condition it should have. We know how disappointing that must be, and we truly appreciate you letting us know.
Customer satisfaction is our priority, and we want to make this right. We’ve already reached out to you via email to assist with a resolution.
Thanks again for bringing this to our attention—we’re here to help!
Best,
Team My Organic Formula
My can came super dented and all the…
My first encounter wasn’t the greatest but I can say this company has gone above and beyond to make my experience excellent. Thankyou for your big efforts
February 10, 2025
Reply from My Organic Formula
Hi Sara,
We’re truly sorry to hear about the condition your can arrived in. That’s certainly not the experience we want for our customers, and we understand how frustrating it must have been. We have reached out to your email directly, and we are happy to assist in resolving this for you.
Thank you for bringing this to our attention, and we’re committed to making it right.
Kind regards,
My Organic Formula Team
Excellent Customer Service
Amazing customer service- go above and beyond to make sure clients are satisfied. Lots of selection and shipping was very fast to Canada
February 14, 2025
Happy baby happy mumma
I am giving Kendamil to my baby since her first month. Tummy friendly and healthy. Easily available and get shipment in 2 days. Awesome
February 12, 2025
better that I expect at the beginning
I had a few deliveries from MyOrganicFormula and can say that it was a good experience. I had trouble finding Kendamil in the UAE (it's gone in the UAE) and got the address of MyOrganicFormula from one of my friends. Despite the information stating that I could receive my boxes in up to seven working days, I received them much earlier—about three days. I didn't expected this speed and was quite happy with that. The delivery was organized by UPS, and I was able to track my order and even received an SMS notification a day before delivery.
My next delivery was also well-organized, so I can confidently say that MyOrganicFormula operates efficiently.
Moreover, I had an experience corresponding with their customer support team, and I would give them five stars. I always appreciate services with well-organized customer support because sometimes it’s not just about receiving the order but also getting the answers and information you need.
Five stars to MyOrganicFormula—thank you for the great experience!
February 8, 2025
Unprompted review
On time prompt service
Prompt update about the confirmation and ETA within 24 hours of the order placement. Packaged well and shipped on time and no duties on delivery (via UPS to Canada). The product was in great shape and a year short of it's expiry date.
February 3, 2025
Excellent product and customer service
I ordered the goat formula to supplement breastfeeding. And my LO has been doing well.
The original shipment missed one can of the order. After connecting with them, they immediately not only provided the can but provided some extra items in good faith. Very happy with their customer service as well as the product.
January 30, 2025
Unprompted review
My order was delivered in the same time…
My order was delivered in the same time and a good package.
February 1, 2025
Smooth order & delivery process
January 20, 2025
Really quick shipping and my baby loves…
Really quick shipping and my baby loves the formula! Thank you!
January 21, 2025
Great product
Great product. Would recommend to all new moms, it is great for the baby.
January 22, 2025
Unprompted review
Fast delivery
Fast delivery, well packaged and quick responses from customer service!
January 12, 2025
Absolutely love the variety of formulas…
Absolutely love the variety of formulas provided, as well as the test they give you to determine which formula is best for your baby. My little one is allergic to regular formulas, even the hypoallergenic ones. We tried the goats milk formula HIPP provided and it is fantastic. My baby had no allergic reaction to it and we don't have to worry about any unsafe ingredients used.
I also live in Canada, and I received my order in 3 days. I was extremely surprised with how fast shipping from HIPP is.
Absolutely A+. Absolutely love this product and will be continuing to purchase from them!
January 12, 2025
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