My Organic Formula Reviews 

672
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting that their babies take to the formula well and experience positive differences in digestion. The delivery service is consistently highlighted for its speed and reliability, with many receiving their orders much faster than expected, even for international shipments. Reviewers also commend the excellent customer service, describing it as prompt, helpful, and efficient in resolving issues and answering inquiries. However, some customers also noted issues such as receiving incorrect products or items with short expiration dates, which led to frustration. A few other people also felt that the customer service was unresponsive until a negative rating was given, and some experienced issues with product storage during delivery, resulting in hot or spoiled items.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the high quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and reliable... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's efficiency, politeness,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, praising the high quality products and organic formulas that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

High quality products, swift customer service replies, very reliable in terms of delivery. I stopped stressing about formula after I subscribed on their site (I was just getting back from the hospital... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby Store

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(672)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Changed my review as they addressed my concern and corrected it right away by exchanging them.

September 23, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Marianna,

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the HiPP Ready to Feed formula. Please be assured that some variation in color between bottles can be normal due to natural ingredients, and it does not affect the safety or quality of the product.

As for your little one’s stool changes, green color and stronger odor can occasionally happen with formula feeding and are not uncommon. That said, every baby reacts differently, and we always recommend consulting your pediatrician for guidance if you have any concerns about your baby’s digestion or tolerance.

We take your feedback very seriously, and our team will be reaching out to you directly to gather more details and provide support.

Kind regards,
My Organic Formula Team

Rated 1 out of 5 stars

The packages arrived hot and were not…

The packages arrived hot and were not stored securely during delivery and possibly in the warehouse.Improper charging or improper connection scientifically damages components by up to 60%.

September 13, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Fawaz,

Thank you for sharing your experience with us. We’re very sorry to hear about the delivery concerns. Please rest assured that we take these matters seriously. All parcels are packed in triple-layer cartons (the strongest quality available), which also provide insulation. In addition, we place clear stickers on each package instructing delivery drivers to keep parcels out of direct sunlight, and we notify UPS to ensure shipments are handled at ambient temperature and not exposed to excessive heat.

We’ll be reaching out to you directly by email to further resolve this matter.

Warm regards,
My Organic Formula Team

Rated 5 out of 5 stars

Super happy I tried this place out

I was hesitant because I hadn’t heard of this company before. However I tried it out and am so happy I did!! They had a promo going which was great. My only issue is that there was a glitch where I wanted a 5-pack but in the cart it would show up as 10. So odd! I cleared my cookies and it ended up working eventually. Other than that 5 stars and will be shopping again!

September 11, 2025
Rated 5 out of 5 stars

Issue Resolved

We recently ordered baby formula milk and unfortunately encountered an issue with the temperature of the products upon delivery. However, the customer service team was quick to reach out to us and handled the situation with care and professionalism. They responded promptly, offered a replacement, and ensured we received it shortly after. Their excellent communication and fast resolution really stood out, and it helped us feel confident in their commitment to quality and customer satisfaction. We’ve established trust through this experience and will definitely be ordering again. Highly recommend!

September 10, 2025
My Organic Formula logo

Reply from My Organic Formula

Dear Meera,

Thank you for sharing your experience. We’re truly sorry to hear about the delivery concerns. Please know that we pack all parcels in triple-layer cartons (the heaviest quality available), which also provide insulation. In addition, we place clear stickers on each package to instruct delivery drivers to keep parcels out of direct sunlight, and we notify UPS to ensure the parcels are kept within ambient temperature and not exposed to heat.

We will reach out to you directly by email to further resolve this matter.

Warm regards,
Team My Organic Formula

Rated 5 out of 5 stars

This may be one of the better options…

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human food — let alone suitable for infants and children. Plant oils are unstable, inflammatory, and act as toxins in the body. What belongs in infant nutrition are animal-based fats and proteins. These are natural, stable, and fully bioavailable. They nourish growth instead of disrupting it, and they support development in the way the human body is designed to thrive. But the hope is that future generations will be given truly healthy, animal-based options for infants: formulas free from plant poisons, built instead on the foods that have always sustained human life. But thanks for giving us this product

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I had a small issue with my order and the customer service team handled it in an excellent way. They were very responsive, professional, and followed up with me until everything was fully resolved. On top of that, their products are of great quality and truly reliable. I really appreciate their support and will definitely continue ordering from them. Highly recommended!

September 5, 2025
Rated 5 out of 5 stars

LOVE

Easy ordering, quick shipping and great product my 4 month old loves it! only thing thats worked for her. Thank you!.

September 2, 2025
Rated 5 out of 5 stars

Good customer service

I ordered formula for my baby 2 months before she was born because she could have possibly been born early because IGR, thankfully she was born on time at 40 weeks. But now that I have gone to use my formula it expires next week….the product has a shelf life of 12-18 months.

I messaged my organic formula and they let me know that the date of expiration for liquid formula is shorter and offered me a solution.
I appreciate their customer service.

September 2, 2025
Unprompted review
My Organic Formula logo

Reply from My Organic Formula

Hi Nikki,

Thank you for sharing your experience. We’re truly sorry to hear about your disappointment.

Regarding expiration dates, we include information on our website noting that ready-to-feed (RTF) formula has a shorter expiration date than powdered formula primarily because it is already mixed with water, making it more susceptible to spoilage over time. Since it comes in a liquid form, it is more perishable and must remain sterile to ensure it is safe for infant consumption. Unlike powdered formula, which is dry and more stable, ready-to-feed formula does not contain preservatives and is more sensitive to changes in storage conditions. Additionally, the packaging used for liquid formula typically offers less long-term protection compared to the airtight containers used for powder. For these reasons, manufacturers assign shorter shelf lives to RTF formula to maintain safety and nutritional quality.

We appreciate you reaching out to our team and regret that the resolution offered didn’t meet your expectations. Your feedback has been noted, and we’re actively reviewing how we can better communicate shelf-life details and improve the experience for parents who plan ahead.

We’d appreciate the opportunity to assist you further and will be reaching out to you directly.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Honest company

Honest company, great customer service. They resend my package after knowing the original one was mishandled and never delivered by UPS.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast, promt, informed, great communication and updates through whole delivery process. Very happy.

August 5, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look