My Organic Formula Reviews 

672
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their babies respond well to the formulas and experience improved digestion. Many people highlight the incredibly fast and reliable delivery service, often receiving orders much quicker than expected. Reviewers frequently commend the exceptional customer service team for being helpful, knowledgeable, prompt, and efficient in resolving inquiries and issues. However, some customers noted concerns about products arriving with short expiration dates or being incorrect. A few also experienced unresponsiveness from customer service or received items that were hot upon delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the high quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and reliable... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's efficiency, politeness,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, praising the high quality products and organic formulas that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

High quality products, swift customer service replies, very reliable in terms of delivery. I stopped stressing about formula after I subscribed on their site (I was just getting back from the hospital... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby Store

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

672 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(672)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

This company saved my life when I had a low milk supply and couldn’t find any decent formula for my baby. Really fast shipping and the subscriptions help lower the cost.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Easy to order, great information on each product and delivery was quicker than I imagined! I ordered the Hipp Dutch Stage 1 formula for my baby and his digestion is already infinitely better. Highly recommend :)

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Sincere customer service that gives confidence to shoppers

I’ve been ordering through My Organic Formula for a couple months now (after LOTS of research on best value for bringing EU formula into Canada) and honestly, at every turn I have been overwhelmingly impressed. Nearly every order I’ve received I’ve had to modify in some way whether it was moving and needing to change delivery address, typing in my email address wrong or double-ordering by accident, the customer service team has blown me away.

I have NEVER had to wait long for a delivery. A week, maybe two tops. And we’ve been gifted nearly every time with free semi-crinkled boxes of our formula (I’m assuming they consider them damaged) which is such a delight to receive. They even offered to add a similar formula to one of our orders because we were struggling to find the right fit at the beginning.

If you’re ordering EU formula, I definitely recommend these folks! You won’t be disappointed.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to find the formula I was…

Very easy to find the formula I was looking for and it was rare that they were out of stock. Intl shipping was super consistent and reliable via UPS, and I don't ever remember paying customs. The website is easy to navigate, and customer service was very prompt and efficient when needed. I would definitely use MOF again in the future!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

This is honestly the best formula I’ve…

This is honestly the best formula I’ve have used for any of my children and I wish I found it sooner my son is growing as if I am breastfeeding he is 5months and 26 pounds and that’s on formula and no solids yet I have no complaints when it comes to this milk

June 24, 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful products

Wonderful products, high quality, feels safe to give to my child.
The one improvement that would make it 5/5 stars is if each order came with instructions in the language of the country it's going to; while one can find the English instructions (in ml) it is a bit tedious.

June 4, 2025
Rated 5 out of 5 stars

Great customer service

I recently purchased baby goat formula, but unfortunately discovered a minor defect in the packaging upon opening.
I contacted customer support about the issue, and Prescila from the team apologized sincerely, arranged a hassle-free replacement. I received a flawless new product within a week.
What truly impressed me was their empathy and commitment to resolving the issue, especially since baby products require absolute trust. Despite the initial hiccup, I wholeheartedly recommend Organic Formula Warehouse for their exceptional integrity and customer care. Mistakes happen, but how a business handles them matters most—and they exceeded expectations!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

I have been consistently pleased with…

I have been consistently pleased with the organic formula I have chosen for both of my children. The formula has always been of excellent quality, well-packaged, and delivered promptly, which is especially important for my little ones. I selected goat milk formula for my first child and the German version of Hipp formula for my second.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

I got the wrong formula :( wrong age…

I got the wrong formula :( wrong age group

June 10, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Fatema,

We're very sorry to hear that you received the wrong formula. We've responded to your email and are already looking into this to resolve it as quickly as possible. Thank you for reaching out, and we truly appreciate your patience as we make this right.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Very geat experience with Goat Milk Formula!

We had a great experience with the goat milk formula. At first I was doubtful as we are from canada and the formula came from the Netherlands, but wow. It came within the week that I ordered, and I had full tracking all the way over to BC. Also, expessially when I ordered the 6 can order the cans came in absolulty perfect condition. Carefully packaged, I could tell the company cares.
And the formula itself was so life changing for our baby, she became so so much happier, it made such a difference! The goat milk is so gentle. And she grew very well on it, it is definitely something I'd do again if I ever needed! Thanks alot!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery and Reliable

Fast delivery. Order is always well packaged. They have a trusted site for me to use my card and they’re always reliable. I will always trust My Organic formula when it comes to ordering my baby’s Kendamil. Sometimes they will give freebies too which i felt appreciated too!

May 17, 2025
Rated 2 out of 5 stars

Delay in providing the item

It take longe time more than 1 month
But for the formula i don't have any comment it is good

May 14, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Moza,

Thank you for your feedback, and we’re sorry for any inconvenience.

Upon checking, we can see that your order was delivered within 4 business days to Dubai, which is quite efficient considering it was shipped directly from the Netherlands.

We’re continuously working to improve our shipping times and overall service. That said, we’re very glad to hear that you're happy with the quality of the formula.

If you ever experience any issues or have questions, please don’t hesitate to reach out to our customer service team —we're always here to help.

Thank you again for your honest review and for giving us the opportunity to serve you.

Kind regards,
My Organic Formula Team

Rated 3 out of 5 stars

Expiry date...

Formula itself is excellent, no problems there! Unfortunately expiry date is only 3 months away...not ideal especially when they offer discounts for bulk buying. I use powder formula when at home and RTF when away, but because of the expiry date I now have to use up the RTF at home as well. Disappointed considering it's significantly more expensive.

May 9, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Rachel,

Thank you for your review and for your kind words about the quality of our formula —we're really glad to hear it's working well for your baby.

We’re sorry to hear that the expiration date on your Ready to Feed products wasn’t ideal for your needs. While we always ensure our RTF products have at least 3 months of shelf life remaining at the time of purchase, we understand how this can be limiting when buying in bulk.

We truly value your feedback and take concerns like this seriously.

We will be reaching out to you directly to see how we can make this right.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Amazing service

Amazing service
Order showed up in just a few short days
Such a wonderful product - HiPP is the best formula!

May 1, 2025

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