myown2hands.co Reviews 

125
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the wonderful video tutorials, which offer clear and detailed step-by-step guidance that truly makes learning a brand new craft very simple. Customers frequently mention that the kits are packed with high quality materials and provide a thoroughly relaxing, highly enjoyable creative hobby. However, a few reviewers were not happy with delivery services, noting delayed parcels, missing items, or incorrect shipping addresses experienced during transit. Some people also felt that certain complex weaving projects were quite difficult to complete successfully as a beginner without prior experience.

What people talk about most

Product

People report positive experiences with product, highlighting thorough packs, surplus willow for extra... See more

User experience

Clients share positive opinions on user experience, highlighting how easy the instructional videos are to... See more

Instructions

Users describe positive interactions with instructions, highlighting clear and easy-to-follow video tutorials... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent tutorial videos, clear... See more

Delivery service

Customers had ambiguous experiences with delivery service as many reviewers praised the prompt shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The video tutorials are wonderful, calm and clear. Lovely collection of projects to choose from for beginners and up - it was a first for me and I have made some lovely gifts, namely the bird house,... See more

Company replied

Rated 4 out of 5 stars

Updated review: They have redelivered the parcel and came in on a Saturday to resolve it, i am thankful for that. There is a new parcel en route and I will again update when I see the quality of... See more

Company replied

Rated 4 out of 5 stars

I have made three items so far and what a fun new hobby wicker weaving is! I have already ordered my next piece to try. The videos are great, the lady giving the instructions is very calming :) My onl... See more

Company replied

Rated 5 out of 5 stars

So satisfying to make something useful!! I had an issue accessing the course links but this was easily and quickly sorted out when I made contact for assistance. I've made the shopping basket and... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(125)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The kit did take a little while to turn…

The kit did take a little while to turn up(think I ordered mine before Christmas and got it 3-4 weeks ago, but when it did I had every thing I needed and had already been sent a link to access the course so I could watch them before I got started. The videos describe everything you need to know in clear step by step instructions including preparing your dry bundle of sticks when they do arrive. I've just finished my bird feeder and despite a few hassles, it looks great....the birds are choosing this nice sunny day to ignore my efforts but we'll see how it holds up when they decide to come back. I was also contacted to ask how I was getting on (my sticks were still soaking at the time) but communication is RAPID. Overall loved the whole experience and would definitely recommend them. Thinking of saving for the bird house next.

February 18, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Lucy,
Thank you so much for your lovely review! We're so glad you enjoyed the course and that your bird feeder turned out great. It sounds like you’ve done an amazing job, and hopefully, the birds will appreciate it soon!

Thank you too for your patience over our busy period, we are all caught up now and excited that you're already thinking about the bird house as your next project. We look forward to supporting you.

Advertisement
Rated 5 out of 5 stars

What a fabulous company. Highly recommended

What a fabulous company. Great videos which make weaving really achievable. Fantastic people and customer service. I’ve done several of the baskets and the online videos are really detailed, with hints and tips that make it really possible to weave baskets starting from zero experience. I’ve been weaving now for a year - round, oval and square baskets, trays, stars and now reindeers. It’s been a joy to learn a new skill and with such greater tuition and support. Thank you to Patrick, Mollie and the rest of the team

February 10, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Catherine,
Thank you so much for your wonderful review! We're so happy to hear that you’ve enjoyed your weaving journey with us and that the videos and support have helped you progress from beginner to creating such beautiful pieces.

We’re grateful to have been part of your creative adventure, and we look forward to seeing what you make next!

Rated 1 out of 5 stars

Beware! Items do not arrive and they try to take your money twice

Beware! Read previous reviews about kits not arriving!
I ordered a basket kit on 30.1.25 and despite an email saying it had shipped, it was never sent to the courier and a fortnight later it still hasn't been sent. Promises by owner to 'follow up with warehouse' haven't happened. Also, the link that was sent giving me access to the course went instead to a screen asking for £129 and designed to look like my original payment hadn't gone through (the payment had already been taken when I ordered, I checked). Unsuspecting people will have money taken from their accounts twice if they assume their payment has failed and still not receive their kit or have access to the course. I am treating this company as a scam until I have proof otherwise in which event I will update this review. If you still decide to order from this company after reading this review, I strongly recommend you pay by PayPal so that you have a chance of getting your money back.

UPDATE 21.02.25: My items have finally arrived after a chapter of excuses - car accident, run out of leather, problems with computer etc. This took nearly a month so be aware if you want to receive a kit without hassle or within a reasonable timeframe.

January 21, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Clare,
Thank you for your feedback, and we’re truly sorry for the delays you’ve experienced. We’ve been unable to locate any orders under your name in our system, and we’d love to get this sorted for you. Could you please email us with your order number so we can look into this and make things right?

We understand your frustration, and while the delays you encountered may have seemed like excuses, we did our best to keep in touch and inform you of the situation. Please know that this isn’t a true reflection of our company, and we genuinely want to ensure you're happy with your experience and the outcome.

We’re looking forward to resolving this for you.

Rated 5 out of 5 stars

Kit for market basket was great with…

Kit for market basket was great with enough willow and the online course was comprehensive. Course presenter Mollie was very knowledgeable and encouraging and i am very pleased with my result as it was my first go at basketry.

February 4, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Mary,
Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your first Project. Mollie will be so happy to know her guidance made a difference in your experience. It’s fantastic that you’re pleased with your first basket—you’ve clearly got a knack for it!

We hope this is just the beginning of your basket weaving journey, and we can't wait to see what you create next.

Rated 5 out of 5 stars

I bought the wicker shopping basket for…

I bought the wicker shopping basket for my 21 year old son as a birthday present.
He loved the course and successfully completed the basket. It's absolutely beautiful and he's so chuffed with it.
The online teacher in the course was very good and clear.

January 17, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Alexa
Thank you for your lovely review! We’re so glad your son enjoyed the course and is pleased with his finished basket. It’s great to hear that the instructions were clear and helpful. We hope he continues to find joy and relaxation in working with his hands—it’s such a rewarding experience!

Advertisement
Rated 5 out of 5 stars

Amazing gift

I have 2 courses as a gift. And I have done the first one, loved it. So easy to follow and can pause and take your time. The tension tray is a great start with enough product to produce 2. I needed help on the course, (my fault... pressed the wrong button on the computer) I rang up and the phone was answered by a person!!!😀😀 And help was there... Amazing love it, and you can do the same course over and over again. Exceptional valve for money and really good for keeping the brain and hands active.

January 13, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hi Wendy! Thank you so much for your kind review. I'm so glad to hear you are enjoying your courses. Do let us know how you get on with your oval basket and if you have any question just give us a call back. V best wishes, Patrick.

Rated 5 out of 5 stars

Fantastic.......loved making this

Fantastic.......loved making this. I ordered the bird feeder and made it over the Christmas break. It arrived within a couple of days of placing my order and came with everything needed to produce a finished item. The instructional videos are really clear and go through the processes at a manageable pace. Would definitely recommend these kits and looking forward to doing another one

January 7, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Brian
Thank you so much for your wonderful review! We’re so glad you enjoyed making the bird feeder. There’s something truly rewarding and relaxing about creating something with your hands, and we’re happy to hear the process was enjoyable for you. We can’t wait for you to try your next kit!

Rated 5 out of 5 stars

experience, in willow

What a great Christmas present.
Never worked with willow before and was a good experience.
Need to make sure you read the instructions and look at the videos,it's not to be rushed, wasn't sure if I socked the willow and let it rest enough, found the willow splits , but plenty of spares.
Have enough willow to make another star , hopefully with better results, we learn from our mistakes.

January 4, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Christine
Thank you for your great review! We’re so glad you enjoyed your first experience with willow weaving. The first project can always be a bit tricky, but with each one, it gets easier—your next one will definitely be better. All the best!

Rated 5 out of 5 stars

Best online course!

I bought the shopping basket and got the tension tray as an added bonus!

I did the tension tray before Christmas and I’m about half way through my shopping basket.

I’ve done lots of different craft learning but this has to be the best. The videos are completely clear and being able to watch how to do the hand movements is brilliant and watch them over and over.

I also had an issue (I’d not made my bottom arched enough - first attempt problem) and they were so quick to reply with tips which was amazing.

Would recommend to anyone I am totally addicted!!

December 16, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Holly
Thank you so much for your lovely review! We’re thrilled to hear that the videos have been helpful and that you’ve been enjoying your basket weaving journey. It’s great to know our tips made a difference, and we’re excited to see how your shopping basket turns out.

Thanks for the recommendation, and happy weaving!

Advertisement
Rated 5 out of 5 stars

Just brilliant

Just brilliant. I have been wanting to have a go at creating something out of willow for years, but always seemed daunting, and had no idea where to begin. I am so pleased I took the plunge, and ordered the bird feeder. The tuition is absolutely superb. I am a complete beginner. It was thorough, well explained, in a calm and steady pace to keep up with ( you can also pause, rewind etc). Will definitely be ordering another course and hone my new skill

January 6, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Thank you for your wonderful review! We’re so glad you enjoyed creating your bird feeder. It’s great to hear the course helped you feel confident as a beginner. We look forward to supporting you on your next project!

Rated 5 out of 5 stars

This was one of the best Christmas…

This was one of the best Christmas present my husband ever got me. Kit arrived quickly and had everything I needed with extra willow just in case you need it.
I did have a technical issue with the link to the enroll on the course but this is probably my husband fault, emailed Patrick on Christmas Day (not expecting a reply until the will after Christmas) and he messaged back supper quick. That’s customer service!!!.
100% recommend to any crafter that like there garden too.

January 4, 2025
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Kerry
Thank you so much for your lovely review, we really appreciate it!
Willow does make a perfect gift, and we are thrilled you enjoyed your Project. Sounds like you received some extra special customer service! We look forward to supporting you on your next one.

Rated 5 out of 5 stars

Fantastic Christmas present

Quick delivery, my husband ordered me a willow course for Christmas, at my request. It was delivered quickly and has been standing in the corner of my kitchen for the past month!
I was so excited to finally open it last week and start watching the online videos explaining what each project was and the steps to complete each one. The tutor was very lovely and easy to follow. It was easy to pause and give myself a bit more time when needed. Handling willow is a completely new thing for me and I absolutely loved it. Sometimes the willow broke a bit and the videos assured me that this was normal and part of handling a natural product. I never felt like I was doing it wrong or wasn't good enough. I simply pulled out another reed and started that bit again.
I was so pleased with my finished star which looked even more impressive when I attached the tiny lights which were included in the pack.
Thank you so much not only for teaching me a new skill but for giving me something I'm not ashamed to put on the wall. I can see the imperfections but that's part of the journey. Can't wait to try the next two projects.
I can't see how to add a photo but if I work it out I will because it's beautiful and you won't believe that this is my first ever try at using willow. In the meantime you'll just have to take my word for it 😃

December 30, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Tracey,
Thank you for your lovely review! We’re so glad you enjoyed your project, and the videos are indeed perfect for pausing and rewinding at your own pace. It's amazing that you learned a new skill. We agree, the star with lights is a beautiful project. We can’t wait for you to try your next one—happy weaving!

Rated 5 out of 5 stars

Great service

Great service. Delivered on time but was missing 1 item, I contacted Patrick, he responded very quickly and sent the item out all has now been received and was received within a couple of days. Mistakes happen but this was rectified very quickly. Would definitely order again

December 16, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello Terri,
Thank you so much for taking the time to give us your feedback and review. We hope you enjoyed your Willow project, and look forward to supporting you on your next one!

Advertisement
Rated 2 out of 5 stars

I purchased 5 star kits for my…

I purchased 5 star kits for my daughter. Kits turned up fine. I never actually got confirmation email. (Had several emails saying order not complete). I have tried contacting company as without "course" all have is a pile of sticks.

December 4, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hi Stephen
I'm so sorry for the slow reply to your email

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

As a result I've been a bit slower to respond to emails as usual.

You should have received an automated email from us with 5 link to access the course from us when you purchased
However i have now send you 5 more links to access the course, one for each of your party. If you have any further issues please can you ring me one 07958355781
v best Wishes
Patrick

Rated 3 out of 5 stars

Avoid at all costs! Read update.

I had exactly the same issue as Ken. No product, contacted after a week, would be with me the next day. No sign of it and no further contact. Luckily I paid by credit card and was able to claim it back. I would avoid!
Update: Patrick contacted me after Christmas and has delivered the items free of charge. The items look good. I have not yet looked at the course.

December 4, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hello,
Im so sorry that your order was sent out a bit late.
Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and are I'm working pretty much 24 hours a day to get caught up.

As we are now all caught up, please send me an email with your order number and I will make sure your kit is sent out free of charge.

If you have any further issues please can you ring my mobile on 07958355781
v best Wishes
Patrick

Rated 5 out of 5 stars

Good customer service.

Due to my error there is a mistake in my order but I spoke today on the phone with the company who are going to send me the product I wanted. The video guides are really good, comprehensive and helpful. I’m really looking forward to starting the project. I like to support small businesses

December 12, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

HI Yvonne
thank you so much for your kind review, I'm so glad we could get that sorted for you.
V best wishes and have a lovely Xmas
Patrick

Rated 1 out of 5 stars

No product and no refund, Patrick ignores contact

Unfortunately I have hade exactly the same experience as other recent posters. Ordered a kit which cost, in total, £107 and order confirmed.

The website promises 2 day delivery so after a week I asked if an update was available, I received an apologetic email from Patrick stating it would be dispatched that very day and delivered tomorrow.

A couple of days later nothing had been received and Patrick has ignored all of my subsequent attempts to contact him.

So now he has my money, has not sent anything out and is ignoring me. I have therefore raised a PayPal dispute, which to date he is also now ignoring.

A shame because the product looks good, but I would avoid buying from here.

UPDATE 20/12: since the seller replied below I am pleased to say he has followed through by doing exactly what he said. I have had my money refunded and unexpectedly the seller he’s sent me the item as a good will gesture.

December 4, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hi Ken,
I'm so sorry to hear that your order has not arrived. I'm not sure why it has gone missing but i have issued you with a full refund and I have instructed the warehouse to resend it tight away so you will still get your product for free in time for xmas.

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and are I'm working pretty much 24 hours a day to get caught up, but as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.

v best Wishes
Patrick

Advertisement
Rated 1 out of 5 stars

I would never use this company again

I would never use this company again - haven't received the materials. Website and kits looked great, so I ordered a kit that cost over £90. Waited a week and when I hadn't received anything I emailed..got a reply from Patrick saying it would be dispatched that day and should be with me next day. Nothing arrived so I emailed asking for confirmation it was dispatched...since then Patrick has ghosted me and not responded to my follow-up emails. Since ordering I've read the trustpilot reviews and it seems he does this a lot. Feels like a scam.

December 9, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hi David

I'm so sorry to hear that your order has not arrived. I'm not sure why it has gone missing yes but please could you send me your order number so i can issue you with a refund?

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and have been working pretty much 24 hours a day to get caught up, which we have now done
But as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.
Please let me know what your order number is as now we are caught up i want to make sure you get your items in time for xmas.

v best Wishes
Patrick

Rated 1 out of 5 stars

No delivery and no communications

I ordered and paid for a gift, and since then there have been no updates, no responses to my emails, no telephone number and no delivery. Do not order from this company.

December 10, 2024
Unprompted review
myown2hands.co logo

Reply from myown2hands.co

Hi Tracy
I'm so so sorry your item was a bit late. I can see on the system it has now been received.

Very unfortunately, last week my wife was involved in a hit and run motorbike accident that left her with a broken shoulder and hand.

Thankfully she is alive but she is badly hurt and the accident has made our busiest time of year even more challenging. (We have many hundreds of orders to fulfil and also have a 9 month old son at home!)

We have hired new staff and have been working 24 hours a day to get caught up, but as a result we have not been able to be as fast on email as we normally are. I can only apologise for this.

v best Wishes
Patrick

Rated 5 out of 5 stars

Great customer service!

I ordered a basket kit, but sadly the order wasn’t delivered, or was pinched from the doorstep 🥲🥲 (deliver co’s photo only showed the doorstep!)
I contacted the company and they replaced my order!!

Thanks so much!!!!

I’ve done a couple other of their kits and they are fab😁 looking forward to trying this one.

November 19, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look