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My Passport Center Reviews 

1,942
•
TrustScore 4 out of 5

4.2

Passport Office
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Review summary

Created with AI, based on recent reviews

Considering 1,856 reviews, reviewers had a great experience with this company. Customers frequently mention that the online process is quick, simple, and very easy to navigate without experiencing any major complications. People also appreciate the extremely helpful staff members and the clear instructions provided throughout their interactions. Many consumers note the overall convenience, stating that getting their documents ready is straightforward and efficient. However, some people mentioned that they were unhappy with unexpected credit card charges for services they assumed were completely free. A few reviewers felt misled by the platform, noting that individuals can easily complete the application directly on official government websites instead of paying extra fees.

What people talk about most

User experience

Consumers find user experience to be very positive, highlighting that the process is straightforward, fast,... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing frustration, claiming the offering... See more

Website

People report ambiguous experiences with website, with a strong divide in consumer feedback. While many... See more

Staff

Users describe positive interactions with staff, often highlighting upbeat, cheerful, and welcoming employees... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration over substantial non-refundable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was afraid that losing my passport meant I couldn’t travel. It is such a relief to know there are organized and structured ways to get passports in emergency situations. Everyone was friendly and he... See more

Rated 5 out of 5 stars

Jose was spectacular! Although you can clearly see that he could use assistance as he was the ONLY staff member taking care of guests.....his attitude and customer service was TOP NOTCH! Great job Jos... See more

Rated 5 out of 5 stars

USPS staff was friendly and efficient in processing the new passport for a minor. Thank you!

Rated 5 out of 5 stars

It was easy to understand except for the Issue date because on the passport book day/month/year. But on date of birth it is month/day/year

Company details

  1. Passport Office
  2. Visa and Passport Office

Written by the company

Thousands of travelers trust My Passport Center to help them simplify their passport process. Whether you need to apply for a new passport (DS-11), renew your existing passport (DS-82), or report a lost or stolen one (DS-64) — our platform makes the process smooth, quick, and error-free. Our easy-to-use online editor allows you to complete and review your form in minutes. Once done, you can download and print your application, ready for submission at your local passport acceptance facility. By guiding you step by step, we help you avoid mistakes that can cause frustrating delays. Our team of experts reviews your form for common errors and is available 24/7 to answer any questions. At My Passport Center, our focus is on delivering a professional, transparent, and reliable experience that gives you confidence and peace of mind. Save time, reduce stress, and join thousands of satisfied users who rely on My Passport Center to make managing their passport applications easier than ever before.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,942)

1,942 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM

They use a platform similar to the government's to make you think you are applying for a passport. But in reality, you are paying $146 for them to fill out something that could simply be done by hand. SCAM!!!!

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad costumer service

I ordered two passports one for my daughter and one for my son with two different invoices but they yes process one I still missing the filling form for my son . I try to many times for to sent emails but they didn’t respond it.

March 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammers do not use them

Scammers do not use them, they look like a government website but they are not. all what they do they fill in the government form on your behalf and email it to you, they will be referencing the info that you already took time to fill in on their website, and for only this step they are charging $170. They do not do any further step like make the appointment on you behalf or submit the application. So you better save the money and time and you fill in the government form directly.

March 20, 2026
Unprompted review
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