My Passport Center logo
Visit website

My Passport Center Reviews 

1,942
•
TrustScore 4 out of 5

4.2

Passport Office
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,856 reviews, reviewers had a great experience with this company. Customers frequently found the process straightforward and easy to understand, appreciating the clear communication and efficient service. Many people highlighted the helpfulness and friendly demeanor of the staff, making their interactions pleasant and stress-free. The online platform was often described as user-friendly and easy to navigate, contributing to a smooth experience. However, some people mentioned significant concerns regarding payment, feeling they were charged for services or forms that are available for free elsewhere. A few other people also felt that the website lacked sufficient explanation or features, such as photo upload sections, and some experienced issues with application status tracking.

What people talk about most

User experience

People report positive experiences with the user experience, finding it easy to complete, fast, and... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction and... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing that it appears to be an official... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, friendliness, and efficiency... See more

Payment

Customers consistently express dissatisfaction with payment experiences, often reporting that they paid for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was afraid that losing my passport meant I couldn’t travel. It is such a relief to know there are organized and structured ways to get passports in emergency situations. Everyone was friendly and he... See more

Rated 5 out of 5 stars

The visit was very straightforward and continued swiftly. Explanations were given as we went. Costumer service was great.

Rated 5 out of 5 stars

Jose was spectacular! Although you can clearly see that he could use assistance as he was the ONLY staff member taking care of guests.....his attitude and customer service was TOP NOTCH! Great job Jos... See more

Rated 5 out of 5 stars

USPS staff was friendly and efficient in processing the new passport for a minor. Thank you!

Company details

  1. Passport Office
  2. Visa and Passport Office

Written by the company

Thousands of travelers trust My Passport Center to help them simplify their passport process. Whether you need to apply for a new passport (DS-11), renew your existing passport (DS-82), or report a lost or stolen one (DS-64) — our platform makes the process smooth, quick, and error-free. Our easy-to-use online editor allows you to complete and review your form in minutes. Once done, you can download and print your application, ready for submission at your local passport acceptance facility. By guiding you step by step, we help you avoid mistakes that can cause frustrating delays. Our team of experts reviews your form for common errors and is available 24/7 to answer any questions. At My Passport Center, our focus is on delivering a professional, transparent, and reliable experience that gives you confidence and peace of mind. Save time, reduce stress, and join thousands of satisfied users who rely on My Passport Center to make managing their passport applications easier than ever before.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,942)

1,942 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Nice and Easy

The site was easy to use, and navigate. Also when I clicked off the page by mistake it didn't make me re-enter everything over.

March 18, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Feeling scammed

Feeling scammed. It wasn't until after I hit submit that I realized this was a third-party site and not the official government applicate process. Shame on me for using Google and not looking more carefully at the search results. Now I feel concerned about providing personal information to a company I don't know much about. Very frustrated.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off!!

This company literally offers you the same form that is available on the US governments website for free. They charge the customer $169 to basically fill out the form online and print it. Same as the US government. You still have to pay for the actual passport via the US travel agency. This website is a complete rip off!! WARNING do not use them for any reason.

March 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Hello

Hello, Yesterday afternoon, I requested a passport renewal service from My Passport Center. I thought it was the right place, but after I paid, I realized the service I had paid for was incorrect. This site only allows you to fill out the DS-82 form and charges $170 for it, which I could have done myself on the government website. I find that what they provided for that amount of money is minimal and not worth it. I sent them a message the same day, 30 minutes after, requesting a refund, but I haven't heard back yet.

March 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look