My Pension Choices Reviews 

375
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the wonderful support they received. Customers frequently mention that the staff are exceptionally polite, incredibly knowledgeable, and very patient when discussing complex pension options. Consumers truly appreciate the clear, straightforward approach and the way representatives listen carefully to personal concerns without applying any sales pressure. People consistently note that the helpful team efficiently gathers financial details and seamlessly connects individuals with appropriate professional advisors for long-term planning. Reviewers feel completely reassured knowing they are speaking with trustworthy people who successfully point them in the right direction.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, friendly,... See more

Customer service

Clients share high satisfaction on customer service, highlighting courteous and practical initial telephone... See more

Service

Reviewers highlight high satisfaction with the service, frequently praising helpful, cheerful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more

Company replied

Rated 5 out of 5 stars

Dom was friendly and professional, he answered all of my questions perfectly and gave me the information I needed. Based on my call with Dom I am moving on to the next stage, happy that I contacted th... See more

Rated 5 out of 5 stars

Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more

Company replied

Rated 5 out of 5 stars

Nicholas was very cheerful and happy to answer all my questions and break down what this service can provide

Company replied


Company details

  1. Pension Fund
  2. Asset Manager Service
  3. Investment Service
  4. Tax Advisor

About My Pension Choices

Written by the company

Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.

MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.8

Excellent

TrustScore 5 out of 5

375 reviews

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4.8

All reviews

(375)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The woman i spoke to was approachable…

The woman i spoke to was approachable and helpful

August 12, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Garry,

Thank you for your 5-star review.

It’s great to know the person you spoke with made you feel comfortable and supported from the outset.

Best regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Friendly and informative

The agent I spoke to was friendy and informative. Took all the necessary details and arranged for an appropriate Financial Advisor to contact me. Gave me every confidence I'd made the right decision contacting My Pension Choices for assistance.

August 8, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi John,

Thank you for taking the time to leave a review.

We’re pleased to hear you had a friendly and informative start to the process and felt confident in moving forward.

With thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Great service

Clear , approachable and personable conversation answered h questions I never thought to ask !

August 6, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Ian,

Thank you for sharing your experience.

It’s great to know the discussion answered questions you hadn’t even thought to ask and left you feeling informed.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Very clear advice on this complex Pension subject

Had a great conversation with Rob who after taking some details, explained some of the options for my pension and very clearly answered some questions I had on annuity and drawdown options.
Very professional and friendly advice. Highly recommend this company to anyone who is not clear on what to do with your pension after retirement.

August 1, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Pratish,

Thank you for your detailed feedback.

We’re delighted to hear your conversation provided clear explanations and practical information on your pension options.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Great help and advice

Great help and advice

July 29, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Trevor,

Thank you for taking the time to leave a review.

We’re glad to hear you found the support helpful and that your questions were addressed clearly.

Warm regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Knowledgeable friendly advisor who…

Knowledgeable friendly advisor who looked at all options and emailed promptly
Asked all relevant questions

July 28, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Vanessa,

Thank you for your feedback.

It’s great to hear your conversation was thorough, covered all the right questions, and that follow-up information was sent promptly.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Really Helpfull

July 28, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Joanne,

Thank you for taking the time to share your experience.

We’re pleased to hear things began on such a helpful note, and we hope the rest of the process continues just as smoothly.

Best regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Call was easy to set up

Call was easy to set up, adviser/CSR called bang on time, listened well, and put me through to an adviser. Worked well.

July 22, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Paul,

Thank you for your review.

It’s great to know the call went smoothly and that you were quickly connected to an adviser who could help.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Super support

Super support, positive clear, simple process. Professional courteous response!
All good “Thank You”

July 21, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Phil,

We’re delighted to hear the process felt positive, simple, and professional — just what we aim to provide when connecting you to an adviser.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful, not pushy,understood my situation.

July 17, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Steve,

Thank you for your kind feedback!

It’s great to hear the service felt professional and that your situation was understood without any pressure.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Very friendly and helpful staff who…

Very friendly and helpful staff who took time to explain things I wasnt sure about

July 16, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Dave,

Thanks for taking the time to leave a review.

It’s great to know you felt supported and everything was explained clearly — that’s exactly the kind of experience we aim to deliver.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Very efficient

July 15, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Nicola,

Thank you for your review!

We’re pleased the process was quick and efficient in getting you connected to the right adviser.

Kind regards,
The My Pension Choices Team

Rated 4 out of 5 stars

Very helpful

Very helpful, but we are still in the process of fact finding- on how to move forward

July 15, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Ravi,

We’re glad to hear the early stage has been helpful, and we’re here to support you as you explore your options further.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Initial contact call

The agent established my goals and collected the appropriate information to submit to the advisor in a polite and professional manner.

July 11, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi David,

Thank you for your review!

It’s great to know the agent took the time to understand your goals and pass that on to the adviser.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Fast and initially thorough service

Fast and initially thorough service, still to be given options advice.

July 10, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Clive,

Thank you for taking the time to share your experience.

We’re pleased to hear the process got off to a thorough start, and hope the next stage with your adviser is just as helpful.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, arranged an appointment promptly and without obligation

July 10, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Bob,

Thank you for your feedback!

We’re happy to hear you were connected quickly and without pressure — that first step should always feel easy and supportive.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Excellent Impartial Retirement Pension Review

Invaluable advice from a knowledgeable and caring professional. I cannot praise this service highly enough. Thank you!

July 10, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Mark,

Thank you for your review — we’re so pleased to hear the adviser provided such valuable, impartial support.

We aim to connect you with professionals who genuinely care and can offer the guidance you need.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Pension Query

It was a very professional approach. All my needs were discussed in order to find the right advisor for me. Everything was very clearly explained to me.

July 9, 2025
My Pension Choices logo

Reply from My Pension Choices

Good evening,

Thank you for taking the time to leave a review!

We’re really glad the process felt professional and clear as we worked to match you with the right adviser.

Kind regards,
The My Pension Choices Team

Rated 4 out of 5 stars

Not quite what I was looking for.

Although very helpful, in the end I did not the advice I was looking for.

July 7, 2025
My Pension Choices logo

Reply from My Pension Choices

Good evening,

Thanks for your feedback.

While we’re sorry to hear the advice wasn’t quite what you were looking for, we’re pleased you still found the service helpful. We always aim to improve, so your comments are appreciated.

Many thanks,
The My Pension Choices Team

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