I can’t recommend My Pension Expert highly enough. As someone who has very limited knowledge when it comes to pensions, the team at My Pension Expert were outstanding and went above and beyond to advi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am happy to recommend My Pension Expert. My experience from the first phone call to the last email has been for me so helpful. Firstly we discussed my finances and best options again to suit m... See more
Company replied
Brilliant advice, very thorough and everything explained, and all options explained completely. It is a very difficult process to understand, and can be difficult. I was contacted at every stage of... See more
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The staff at My Pension Expert are professional and friendly. This is the third time they have helped and advised me on the renewal of my fixed term annuity plan. They seamlessly handled t... See more
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Company details
Written by the company
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Written by the company
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Contact info
Colonnades house, DN1 3BW, Doncaster, United Kingdom
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very friendly and helpful people and a…
Very friendly and helpful people and a pleasure to deal with!
May 11, 2026
Reply from My Pension Expert
Hi David,
Thank you for your 5-star review! We’re delighted to hear that you found our team friendly and helpful, and that it was a pleasure dealing with us. Please don't hesitate to reach out if you need further assistance!
Elyse at My Pension Expert
Excellent company with very skilled
Excellent company with very skilled, knowledgeable and efficient staff. We know nothing about finance so value the peace of mind their straightforward guidance and efficient management of our funds gives us
May 16, 2026
Reply from My Pension Expert
Hi Eryl,
Thank you for your wonderful review! We’re delighted to hear that our team’s knowledge, efficiency and straightforward guidance have given you peace of mind. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Exactly as it said on the tin
Guided all the way totally transparent and as yet echnical as it needed to be
May 16, 2026
Reply from My Pension Expert
Hi Barrie,
Thank you for your lovely review! We’re delighted to hear that you felt guided throughout the process and appreciated our transparent approach. We are always here if you need anything in the future!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Mike,
Thank you for your review! We’re pleased to hear that you found our communication timely and accurate. If there is anything we could have done to make your experience a 5-star, please let us know!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Customer,
Thank you for your 5-star review! We’re so pleased to hear that you found our staff helpful and patient throughout your experience. We are always here if you need further support!
Elyse at My Pension Expert
Lots of communication kept me up to…
Lots of communication kept me up to date with the procedure. They did all the work, all I had to do was sign.good professional service. Thank you
May 16, 2026
Reply from My Pension Expert
Hi Mr Mero,
Thank you for your kind review! We’re delighted to hear that you felt well-informed throughout the process and that everything was made straightforward for you. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Friendly
Friendly, helpful & informative staff.
What could have been a stressful time was in fact quite easy.
I liked the idea of speaking to more than one member of the team, at all times they were friendly and helpful no matter how basic the question.
I was kept up to date through the process with payment made well within the time frame given.
May 14, 2026
Reply from My Pension Expert
Hi GJ,
Thank you for your fantastic review! We’re really pleased to hear that our team helped make the process feel straightforward and stress-free for you. It’s great to know you felt comfortable speaking with different members of the team and that all of your questions were answered clearly. If you ever need any help in the future, we are always here!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Kevin,
Thank you for your 5-star review! We are thrilled that you were kept informed every step of the way. Please don't hesitate to reach out if you need any further support in the future!
Elyse at My Pension Expert
Looking forward to doing business with …
Looking forward to doing business with them.
They took the hassle out of gathering old pension pots together, and got a good deal from a reputable pension provider to suit my future plan.
May 14, 2026
Reply from My Pension Expert
Hi Martin,
Thank you for your kind review! We’re delighted we could make the process of bringing your pension pots together straightforward and stress free. It’s great to hear you’re happy with the pension provider and plan we helped put in place for your future. We are always here if you need further assistance!
Elyse at My Pension Expert
Excellent …
Excellent experience dealing with them helpful friendly advisors kept me informed every step of the way would definitely recommend them
May 13, 2026
Reply from My Pension Expert
Hi Stephen,
Thank you for your lovely review! We are delighted that our team was helpful and kept you informed throughout the whole process. We are so pleased you had such a positive experience!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Ready friendly and helpful
May 11, 2026
Reply from My Pension Expert
Hi John,
Thank you for your 5-star review! We're pleased to hear you found the team friendly and helpful. If you ever need anything in the future, we are always here!
Elyse at My Pension Expert
Clear and professional
Clear and professional, staff knowledgeable, patient and helpful .
May 11, 2026
Reply from My Pension Expert
Hi Christine,
Thank you for your kind review! We're delighted to hear you found our team clear, professional, knowledgeable and helpful throughout your experience. We are always here if you need further support!
Elyse at My Pension Expert
Very informative kept me up to date and…
Very informative kept me up to date and everything was made so easy
May 11, 2026
Reply from My Pension Expert
Hi Paul,
Thank you for your lovely review! We're so pleased to hear you felt well-informed throughout the process and that everything was made easy for you. We are always here if you need further support!
Elyse at My Pension Expert
Very efficient service
Very efficient service. Everything was sorted effectively and promptly.
May 11, 2026
Reply from My Pension Expert
Hi Richard,
Thank you for your wonderful review! We're delighted to hear you found the service efficient and that everything was handled promptly and effectively. We really appreciate your feedback and your support. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Advisers kept in touch throughout what…
Advisers kept in touch throughout what turned out to be a very lengthy process.
May 8, 2026
Reply from My Pension Expert
Hi Natalie,
Thank you for your review! We really appreciate your patience throughout what turned out to be a much longer process than expected. We're pleased to hear our advisers kept in touch and supported you every step of the way. If you ever need anything in the future, we are always here to help!
Elyse at My Pension Expert
Wonderful people
Wonderful people. Knowledgeable and supportive. Nothing is too much trouble. All my queries answered straight away. My personal advisor was always in contact and kept me updated every step of the way. Can’t recommend them highly enough.
May 7, 2026
Reply from My Pension Expert
Hi Tracy,
Thank you for such a positive review! We're delighted to hear your queries were answered quickly and that our team kept you updated throughout the process.
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information about this, please visit https://mypensionexpert.com/raf/
James at My Pension Expert
My pension made easy
Every thing was quite straightforward and Kelly was terrific and help me all along
May 7, 2026
Reply from My Pension Expert
Hi Ian,
Thank you so much for the 5-star review! We're really pleased to hear you had such a positive experience with us and that Kelly helped you through the process.
We're always here if you need further support in future.
James at My Pension Expert
What a nightmare
What a nightmare, very poor company with poor service and speaking for the staff I spoke to , untrained and want to pass the buck . Unfortunately my pension was transferred from a company and had no choice, but if you have . AVOID
May 5, 2026
Unprompted review
Reply from My Pension Expert
Hi Anthony,
Thank you for taking the time to leave a review, and we're sorry to hear you felt the service you received was of a poor standard.
Our team members are qualified to advise on a range of pension options and products, taking into account diverse customer situations and requirements.
We do our utmost to offer the best possible advice, including pensions originally serviced by a different provider.
We have passed your comments on to our Compliance Team, who will investigate the matter and be in contact with you soon.
James at My Pension Expert
Excellent service from start of my…
Excellent service from start of my pension query to delivery. They kept me informed every step of the way.
May 4, 2026
Reply from My Pension Expert
Hi Doreen,
Thank you so much for the 5-star review! We're really pleased to hear you were kept informed throughout every stage of the process.
We're always here if you need further support in future.
James at My Pension Expert
Update from 1st April w026
If you look at my review dated 1st April you will pick up the thread. They are investigating as they suggest but my pension has still not moved yet. This is since January when they informed me it would happen before my end of work time end of March 26. The delay is also through the Iran crisis so I am in a complete state of insecurity not knowing how much my pension will drop before I take my tax free cash. What I would say is be very careful about handing it over if it has any conditions out of the normal as I would question My Pension Expert expertise in handling and understanding it. I will let you know what I lost from the end of March 2026 once the transaction is completed.
May 4, 2026
Unprompted review
Reply from My Pension Expert
Hi Andrew,
Thank you for taking the time to write a review.
We're sorry to hear your understandable concern about how world events are affecting pensions and the value of your tax-free withdrawal. Our team does their very best to make customers aware of the potential changes to their pension, and we are always transparent about the possibility of their investments rising or falling in value.
Some pension schemes do have more complex terms and conditions that make them more time-consuming to manage, but we are open about this from the outset and make customers aware of any limitations as early as possible in the process.
We have passed your comments on to our Compliance Team, who will investigate the matter and be in contact with you soon.
James at My Pension Expert
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