MyScents.Shop Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that products arrive very quickly and are securely packaged in their original boxes alongside nice free samples. People also appreciate the exceptionally smooth ordering process, helpful communication updates, and very competitive prices. Some reviewers were not happy with significant delivery delays, stating that orders took several weeks to arrive, missed important events, or were never received at all. A few customers also experienced frustrating communication issues, mentioning that emails regarding missing items, delivery problems, or refund requests were repeatedly ignored.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the amazing scents and... See more

Delivery service

People report positive experiences with delivery service, highlighting that items consistently arrive on time... See more

Order

Consumers find order experiences to be very mixed, with strong disagreements on reliability. Many reviewers... See more

Service

Reviewers mention positive feedback about service, noting it is nice, quick, and easy to use. Consumers... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items match their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My friend always smelt really nice so she recommended some perfumes and I tried them. I have ordered before & now re-ordered as I absolutely love these perfumes. Get some many compliments. There is s... See more

Rated 5 out of 5 stars

Ordering is simple, and it arrives on schedule. The fact that it went so quickly makes me quite happy. will suggest your organisation to others. Continue your excellent work.

Rated 5 out of 5 stars

I ordered from here as I smelt this amazing perfume on one of my colleagues. The website was easy to navigate and my order was delivered within a few days. The fragrance is stunning and I could still... See more

Rated 5 out of 5 stars

I confirm that I have received my complete order, I’m really happy with both the product quality and the packaging. Thank you so much for including the tester as well—I really appreciate it! 🙏🏼


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(384)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering is simple

Ordering is simple, and it arrives on schedule. The fact that it went so quickly makes me quite happy. will suggest your organisation to others. Continue your excellent work.

August 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Very Impressive business

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely use again

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

The service is fantastic

The service is fantastic
Living in Northern Ireland I find sometimes my parcel is delayed. The twice I’ve ordered from my perfume shop it was delivered so quickly. The perfume I use Moncler is about half the price of the big stores. It is always well wrapped and secure thank you my perfume ship I’m a dedicated fan

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed

My item was £20 cheaper on here, free delivery and arrived in under 48hrs. Hadn’t used this website before so was a little nervous. However, Really impressed !!

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Right first time !

My purchase came before I expected 😁 well wrapped and correct.
Thank you for getting it right, in some cases delivery’s can go astray but this one was perfect.

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Got exactly what I asked for when you…

Got exactly what I asked for when you said I would get it thank you

August 7, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Thanks, Phillip. I believe if I give my word on delivery, it’s my job to make sure it happens – no excuses. I’m glad everything arrived just as promised.

Chris
Founder
MyPerfume.Shop

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