My Perfume Shop Australia Reviews 

4,361
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,891 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the extensive selection of genuine fragrances. Many also reported quick dispatch, secure packaging, and efficient delivery, finding the ordering process straightforward and appreciating helpful customer service. However, some customers also noted significant issues. Many reported extensive delays, sometimes months, or non-delivery of orders. Frequent complaints included poor communication, lack of updates, and difficulty reaching support. Reviewers also faced problems with items being out of stock post-purchase, incorrect products, or struggling to obtain refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the great selection of beautiful and... See more

Order

People report ambiguous experiences with order, with some customers praising the fast and secure delivery... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising its speed and efficiency, often... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent communication... See more

Price

Customers had positive experiences with price, consistently reporting satisfaction with the product and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve just received my order after months of waiting. Thanks to Aubrey for making it happen. She’s so professional and given me choices . I really appreciate it.

Rated 3 out of 5 stars

Although the product that I ordered was correct and genuine, my order didn’t get shipped until 12 days later, so it took over three weeks to arrive. I sent a message to the perfume shop asking if ther... See more

Rated 3 out of 5 stars

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose w... See more

Rated 5 out of 5 stars

Great selection of beautiful fragrances! Nicole has been an absolute pleasure to deal with. The fragrance I wanted is out of stock due to the Middle East problem but she helped me with another fragra... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(4,361)

1,852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great response time and reasonable…

Great response time and reasonable prices. I couldn't get the Mercedes Black locally but went online found the perfume shop and got 1. Sensational thank you and they give you the choice of buying a tester for a little cheaper, but it is exactly the same as a branded packaged one just a plain looking box not the printed version thanks again

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t trust this company

Don’t trust this company, I ordered back in early April… and my shipping hasn’t updated yet for 2 creed bottles…. U can’t even contact em, they have a automatic WhatsApp that doesn’t even respond… customer service is very bad… we in July now the 17th.. and still nothing updated on my order.. STAY AWAY!

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service from Nicole…

Excellent customer service from Nicole in the office. The shipment was delayed, but a lot of products are being delayed at the moment, she stepped in and took over and I am very happy with my product. This is a small family run business and you can tell by the warmth from Nicole. Excellent little business, I wish you all the best

July 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Still has not received my order

Still has not received my order, nor the tracking has updated from "we are preparing your order". It's been 11 days since I paid. Customer service is sh*t as I was asked to wait until the 11th day to "receive" the order. Bruh, it has not been shipped 🤣. How will I magically receive it the next day.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Authentic, My Sister Loved It

I don’t wear the perfume myself😁 but my sister loves it. It seems to be the real thing which you know is always a question with some suppliers and retailers. I was a little concerned because delivery took longer than stated, but I gave us some grace and it was delivered before the date of the birthday I purchased it for. To receive a fifth star I would recommend My Perfume Shop offer an optional delivery service other than Australia Post or another courier. My Perfume Shop is a trusted supplier of mine and would buy from My Perfume Shop again.

July 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Took a few emails and 2 months and a…

Took a few emails and 2 months and a change in product because one was not in stock just to get them to send something. Finally received them and they’ve sent me the women’s version of one perfume in my order which clearly shows the men’s version. They reckon I ordered the wrong one . Unimpressed but I’m done dealing with them

July 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Do not purchase here

Do not purchase here. I ordered two items June 15 with estimated arrival date to me of June 12-16. Which already made me worried since the shipping estimate was clearly garbage to begin with. After 10 days of no updates I emailed and got the same automated response other reviews mention. That my item was a preorder and unavailable. Their website is deliberately deceptive. It did not say preorder online at time of purchase or when I checked again 10 days later. The items still showed available online. I requested a refund multiple times and they would not refund even though their email says after 14days if it hasn't shipped yet you're entitled to a refund. That's clearly a lie. I got a second automated email about delays from the war blah blah offering another product and free samples but refusing to reply about my refund or why neither product was marked as preorder at time of ordering. They said a shipment would arrive 30 June then they said 5 July. They just kept refusing my refund requests. They did finally send it with a free sample I didn't want. So I waited a month in the end and got my products which I presume are genuine, but I will never shop here again. They are deliberately deceptive taking people's money for products they don't have but not declaring they aren't in stock, and lying about their refund policy. Completely unethical. I wish I had read these online reviews beforehand. Lesson learned. Good luck to you. Shop elsewhere.

June 15, 2026
Unprompted review

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