I was looking for a citrus fragrance and chanced upon the My Perfume Shop website. The perfume I choose was considerably cheaper than anywhere else I had looked so, I placed an order. I got a conf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Perfumes are gorgeous and actually last throughout the day. Celebrity woman is a favourite being a dupe of este le belle by lancom. And the paco rabanne pure xs. Both by yodemya. Amazing value and del... See more
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I came across this website using a search engine for a perfume I needed for a birthday present. I am so glad I found it, not only did I save £40 on the price everywhere else, delivery was quick, the p... See more
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My perfume is gorgeous! But it’s the sales team that impressed me the most, I was able to WhatsApp Chris who dealt with dispatching my order personally whilst he was messaging me. Highly recommend My... See more
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Company details
Written by the company
At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛
Contact info
United Kingdom
- +44 7424 444305
- hello@myperfume.shop
- myperfume.shop
4.8
Excellent
385 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ABSOLUTELY FIRST CLASS
ABSOLUTELY FIRST CLASS, FROM START TO FINISH!
December 5, 2025
Unprompted review
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I placed my order on the 12 of October
I placed my order on the 12 of October
After numerous emails I was told they couldn't get one of the fragrances , Asked many times to counsel my order , then more emails ignoring my request, basicly they gave me the run around, said I was happy to replace with another fragrance, so I could recieve the whole order, had no response asked again fo ar refund was this is now over 3 weeks since I ordered,
Asked again for refund on 13th of November ,over a month since I ordered,on , the 14 November I finally received order not happy with all the products, smell like lolly water, nothing like the description, of the fragrances, the scent description, the topnotes middle ect
so here I go again ,trying to return and refund
Who knows how long I'll have to wait
November 14, 2025
Unprompted review
Excellent Service
Item as described, delivered on time, first class thank you.
November 3, 2025
Unprompted review
Never received my £300 order
Never received my £300 order
I wouldn’t order again.
Royal Mail apparently left the parcel in an unsecured location with a photo of a pile of parcels nobody can tell me
Which package was supposed to be mine and my perfume shop have been very unhelpful so I’m £300 out of pocket with no resolution
August 2, 2025
Unprompted review
Super fast delivery and the perfume…
Super fast delivery and the perfume smells amazing.
October 12, 2025
Unprompted review
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Perfume came very quickly by Royal Mail…
Perfume came very quickly by Royal Mail and I am pleased with my purchase , would definitely use your company again .
October 11, 2025
Unprompted review
Great Service
Nice and easy service with updates about the order.
Love the products I bought too really good!
Thank you..
NF
October 2, 2025
Unprompted review
Highly recommend
This is the only place I buy my perfume from now not only are prices more competitive than anywhere else but the delivery is quick and easy would highly recommend to anyone
October 4, 2025
Unprompted review
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Love love love this service…
This is a very quick and easy service to use. The perfume is absolutely stunning. Everyone comments on it, even in the afternoon as it is still so strong.
October 3, 2025
Unprompted review
Great experience
Great experience. Always get the testers at the end for a smaller price. They’ve always been worth it. I get so many compliments with this perfume and always buy it as gifts. Can’t recommend enough
October 1, 2025
Unprompted review
Excellent Products & Packaging
I confirm that I have received my complete order, I’m really happy with both the product quality and the packaging. Thank you so much for including the tester as well—I really appreciate it! 🙏🏼
October 1, 2025
Unprompted review
Great service and long lasting fragrance
I ordered from here as I smelt this amazing perfume on one of my colleagues. The website was easy to navigate and my order was delivered within a few days. The fragrance is stunning and I could still smell it when I woke up the next morning!!
September 25, 2025
Unprompted review
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I have bought a perfume from this…
I have bought a perfume from this company over 5 weeks ago, and I still haven't received it
They have told me it supposed to take 2 weeks, at this point I don't believe that haven't spend it!!
September 20, 2025
Unprompted review
Reply from MyScents.Shop
Hi Eric,
I think there’s been a mix-up here.
I run MyPerfume.Shop (Now MyScents.Shop because of hundreds of people just like you getting us mixed up!) – a small, independent UK business. Based on your comment, it looks like you’ve left this review for the wrong company.
We’ve checked and we don’t have any outstanding orders under your name, and no one by the name of Eric has contacted us with a missing delivery. We also don’t use the same delivery estimates or phrasing you've quoted – and this kind of confusion unfortunately happens quite a lot due to how similar our name is to other larger sites like myperfumeshop.co.uk or myperfumeshop.com.au (we’re neither!).
I totally get your frustration, but this review is unfairly damaging our reputation when we’ve had no part in your order or experience.
If you could please remove or update your review, that would mean a lot. You can do it quickly via this link:
👉 https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review
If you’re not sure who you ordered from, feel free to drop me a message on WhatsApp with your order number or the website you used and I’ll try help you get to the bottom of it.
Thanks for taking the time,
Chris Price
Founder
📧 office@myperfume.shop
📱 +44 7811 487107
Georgous perfumes.
My friend always smelt really nice so she recommended some perfumes and I tried them. I have ordered before & now re-ordered as I absolutely love these perfumes. Get some many compliments. There is so much choice. I love trying a new one. I get the 100ml & I have the smaller bottles for my work bag & going on a night out bag they are a great size.
Delivery is quick & all packaged really well.
September 19, 2025
Unprompted review
Amazing perfume
Amazing perfume, everyone comments on how lovely it is and asks what it is and are amazed when I tell them the price.
September 19, 2025
Unprompted review
Great products
Great products , competitive prices
Good communication throughout. Delivery not the quickest considering p+p fees
September 19, 2025
Unprompted review
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Terrible company to deal with
Terrible company to deal with . Order was supposed to be with me by end August 2025 then said delayed and would be dispatched 9 September but still no word and . no reply to emails either. be careful I think they are frauds
September 10, 2025
Unprompted review
Reply from MyScents.Shop
Hi D M Soutar,
I’ve checked my records thoroughly and can confirm there is no order in my system matching what you’ve described. My business is MyPerfume.Shop (https://www.myperfume.shop
), a small UK-based independent company.
Unfortunately, there are fraudulent websites such as myperfumeshop.co.uk and myperfumeshop.com.au who copy my name and mislead people into ordering. They take payments, delay customers endlessly, and then fail to deliver. The timelines and wording you’ve mentioned (“delayed until September, no reply to emails”) are phrases I’ve seen many times from people who accidentally ordered from those scam sites — not from me.
To be clear:
I only ship within the UK, and all orders from my website are dispatched promptly.
I personally respond to every genuine customer enquiry — I do not leave emails unanswered.
The order dates and processes you’ve described do not exist in my system.
If you’d like me to help clarify where you actually placed your order, you can message me directly on WhatsApp at +44 7424 444305 and I’ll be happy to check your order confirmation.
Reviews like this, left against the wrong business, unfairly harm a genuine independent UK retailer that has nothing to do with the issues you’ve faced. Please double-check the website address you used — if it wasn’t https://www.myperfume.shop
, then you’ve been caught out by a fraudulent site.
Chris Price
Founder
I wait for so long and there is no answer!
I have been waiting for at least a month for an answer to my email regarding an order I placed on 31.07. Confirmed and paid. The money has been taken from my account, but I still don't get an answer as to whether it will arrive at all, and why it took so long. They don't answer the phone number provided, there is no WhatsApp chat, no one answers my email. I feel cheated!
July 31, 2025
Unprompted review
Reply from MyScents.Shop
Hi Shtelyana,
I’ve checked my records thoroughly and can confirm there is no order from you in my system. My business is MyPerfume.Shop (https://www.myperfume.shop
), a small UK-based independent retailer.
A key point here: your review shows you are based in BG (Bulgaria). I do not ship to Bulgaria, or anywhere outside of the UK. It is physically impossible for your order to have been placed with my company, as I cannot send perfumes internationally due to dangerous goods restrictions.
Unfortunately, there are fraudulent websites such as myperfumeshop.co.uk and myperfumeshop.com.au that copy my name and scam people into placing orders. They take money, provide fake tracking or no communication, and leave customers like yourself feeling cheated. Sadly, those scammers are the source of your experience, not me.
To be clear:
I only ship within the UK.
I personally respond to all genuine UK customer enquiries.
I do not operate with the phone/email/WhatsApp details you’ve described.
If you’d like me to help clarify which company you actually ordered from, you can message me directly on WhatsApp at +44 7424 444305 and I’ll be happy to take a look at your order confirmation.
Reviews like this, left against the wrong business, unfairly harm a small independent company that is working hard to do the right thing.
Chris Price
Founder
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