My Pet Canvas Reviews 177

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that the artwork often exceeds expectations and the prints are of museum-quality. Many people appreciate the extensive customization options and the excellent user experience, finding the process easy and the final product a perfect fit for their homes or as thoughtful gifts. However, some customers experienced significant issues with their orders, including non-delivery and unresponsiveness from the company. A few other people also felt that the quality control was lacking, citing obvious mistakes in the final prints that they believe should have been caught by the company.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are delighted with the quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the canvas quality, which many... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers express satisfaction, praising the... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised the quick turnaround on... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of working with the... See more

Based on these reviews

Rated 5 out of 5 stars

I was skeptical about the whole "unlimited revisions" thing because i figured there had to be a catch but nope. i sent them like a million requests to adjust colors and positioning and they never comp... See more

Rated 5 out of 5 stars

So my husband surprised me with one of these for our anniversary and i was genuinely shocked at how thoughtful it was. it's a portrait of our rescue dog in the modern style and it fits perfectly with... See more

Rated 5 out of 5 stars

Not gonna lie, I was kinda skeptical about the whole thing. Felt like one of those internet ads that looked good but would disappoint in real life, you know? I had some photos of my cat that I really... See more

Rated 5 out of 5 stars

Ordered the black and white style because i wanted something classic. arrived in perfect condition and it looks way more expensive than it actually was. the frame is sturdy and the canvas feels premiu... See more


Company details

  1. Portrait Studio

Written by the company

My Pet Canvas offers a service where you can turn photos of your pet into various artistic styles such as Basquiat, Modern, Picasso, Pop Art, Cubism, Van Gogh, Expressionism, and Cartoon. The process involves uploading a photo of your pet, approving a custom art preview, and then receiving a canvas to hang at home.


Contact info

4.1

Great

TrustScore 4 out of 5

177 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic product. Company great to work with.

The final product is fantastic. I ordered the 40" x 40" canvas so this is BIG. I complicated matters by changing the delivery address immediately after ordering. Then, I didn't like the first proofs (you got 4 options). So I sent MORE photos of my pet to capture just the right "attitude" (he was always a little worried looking and that was part of his personality) and My Pet Canvas artists got him just right. He passed away at 17 and my family loves this memorial to him.

January 28, 2025
Unprompted review
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Rated 5 out of 5 stars

I love this company

I love this company! I sent several photos of my pup...they gave me several options. I decided to pick a pair but no 2 were perfect together. I asked that they change background on one to match the other better. They sent proofs back right away. I made my selection and my canvases were delivered within a week. They are fabulous...of course my sweet pup makes me smile every time I walk past that room.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

The My Pet Canvas artists worked…

The My Pet Canvas artists worked diligently revising the artwork to my satisfaction. I had an original photo, but they also used other images/photos to correct some of the features. They were patient and provided a new cherished remembrance of our fur baby.

January 7, 2025
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Rated 5 out of 5 stars

Customized piece

Sent in some photos of my dog. Let them create the image. Had some tweaks for the background and then they printed and shipped it :) I paid for the extra shipping to make sure the package was delivered well by the carriers. Will order again!

January 3, 2025
Unprompted review
Rated 2 out of 5 stars

BUYER BEWARE!!

BUYER BEWARE!!
The company did a good job of revising and landing on a decent image of our dog, but the quality of the print (we got a 30x30 print) was awful. The resolution was poor, so the image was soft and pixelated. The canvas quality is cheap / flimsy. The frame is very poor quality, soft wood that was already coming apart in the corners.

Overall, VERY disappointing- considering we paid almost $500 for this framed print.

Then, to make things worse, when I went back to explain my disappointment and see what could be done - they cynically thanked me for my concern and told me there was nothing they could do for me.

The images on the website are fun - but just know that you are seeing only the best results, and you will be disappointed by the poor quality of the prints.

Tempted to give one star, but I’ll give them two for their initial customer service. But very poor product!

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

My Pet Canvas is awesome!

The guys at My Pet Canvas are awesome! Not only are the prints great, their service is exceptional. I ordered three different prints, each one going through a number of proof reviews until I was satisfied - no questions asked. With the crazy lead up to Christmas (I had ordered two as gifts), one of the prints was sent in the wrong sizing. I contacted them and they were extremely accommodating, expediting another print (free of charge) expressed to me within 2 days. Suffice to say, I am very happy with my prints, and the two gifts were received extremely well by recipients, they were quite emotional with such a thoughtful gift of their pets! Thank you MPC!

December 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Perfect Portrayal of our Pooch

Wanted a portrait of our Ethel for my husband's birthday. I sent in only one photo, and they replied right away with 4 abstract options. I picked one and began the back and forth on making slight corrections. Soon enough, we had an amazing likeness of Ethel. As it was a birthday present, we opened the package in front of a bunch of friends. Their reaction was PERFECT. It was an awesome moment. My advice is to take as many emails as it takes to get the proof just right. Totally worth the effort.

December 21, 2024
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Rated 5 out of 5 stars

Every stage of the process was great…

Every stage of the process was great with My Pet Canvas. The ordering process was easy. I even made a mistake with my order and the customer service department took care of fixing the mistake quickly and easily. I received the proofs quickly and the edits were made. I received the finished product on time and it is beautiful! Can't say enough good things about the experience!

December 2, 2024
Unprompted review

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