Awful have waited a long time to review this pillow so uncomfortable makes my neck feel worse which was my reason for buying to see if it would help not at all seems like a scam again people leaving f... See more
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See what reviewers are saying
Time order place 7 November Order number02-12302-19575 £46.49 Sold by Evans for everyone, we try the pillow has they were promise the best sleep find ot very uncomfortable, worst sleep ever ,... See more
Shocking do not buy .. all you get for £60 per pillow is chopped up bits of foam in a cheap see through pillow case .. worse nights sleep I ever had , sent back under 60 day guarantee and it costs y... See more
This is a SCAM company purchased 2 Pillows from MY Pillow with 60 day return. Phoned and left message to contact me reference returning pillows for REFUND no contact made, emailed them no response, ha... See more
Company details
Written by the company
Guaranteed the Most Comfortable Pillow You'll Ever Own!!
Contact info
United Kingdom
- support@mypillow.co.uk
- mypillow.co.uk
2.2
Poor
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute game changer!!
Absolute game changer!!
I can’t understand the bad reviews. I read them before I purchased but I honestly cannot fault a single thing about the pillows or the service!
My husband has several medical conditions where he needs comfortable pillows. Over the years we spent a fortune buying pillows or suchlike which have also been such a let down. When I heard about Mypillow is was really sceptical. I decided to give them a try. There was a BOGOF offer on them so I bought two, one medium fill and one premium fill.
When they arrived (2days later!) and I took them out of the wrapping I was worried. They were so thin!! I put them down and decided to see how they got on. Two hours later they were really plump! Honestly I have never experienced a pillow like them! They are really well packed and the box is a nice manageable size. My husband has said the pillows are an absolute game changer for him. He’s finally sleeping comfortably. Soooo, I bought two for me, same fill, turned up within 2 days! I have lay in bed wondering how these pillows are so comfortable! 😂😂 I love them! Give them a little shake in the morning and they’re back to fluffy clouds ☁️ . I bought yet another two for my mother in law as she has shoulder problems. Like us she has spent a great deal of money and time over the years on rubbish pillows but now has asked me to get another two! They are washing machine-able, if and when we ever need to wash them. The shipping was really quick on the run up to Christmas but the ones I ordered after Christmas were slightly delayed but I expected to wait a little longer given the volume of packages alongside the recent lockdown. I was advised every step of the way and also got a follow up email advising me that the pillows had been delivered and thanking me for buying them. I hardly ever buy if I see a negative review but I took a chance and I’m so so glad I did. I’m getting another two! Excellent product & a fantastic service. I would highly recommend MyPillow 🥰
January 7, 2021
Unprompted review
Reply from MyPillow Ltd
Dear I Hager,
On behalf of all the staff at MyPillow UK, we want to express our sincere gratitude for your custom.
Thank you for taking the time to review us on Trustpilot. We are a relatively new set up in the UK and we are a small team, working exceptionally hard, so this review means a lot to us!!
We love this review so much, we've stuck it up in the staff room. Thank you for taking a chance on us.
Wishing you a lovely day and a great nights sleep.
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
P.S We are launching exciting new MyPillow products in the near future, so please do keep an eye on our website www.mypillow.co.uk
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Paying for the advertising?
Paying for the advertising?
I had not bought these pillows, but I phoned company to ask about refund policy. Was told I had to arrange product return at my own expense. Had visions of lining up at the Post Office with a bundle of two pillows and having to pay about £12 for the privilege of returning them. I asked their operator if the returned pillows were then re-sold to the next punter, but was told they were given away to charities.
I then read some of the critical reviews on this website and went to Matalan and bought a pair of "Hotel Quality" pillows for £6.50, which were excellent. Not sure how My Pillow can justify charging nearly £60 plus postage for their product, but presume there are enough people around who are dumb enough to contribute to the cost of their full-page adverts.
January 7, 2021
Unprompted review
Reply from MyPillow Ltd
Dear Anthony,
I would like to thank you for taking the time to review us on Trustpilot and contribute your opinion but we are disappointed that you have actually made no purchase from us and we have not had the pleasure of the opportunity to assist you??
At MyPillow UK, we encourage a positive mindset.
So perhaps rather than visioning yourself at the post office, in a long hot queue but instead, visioning yourself having the best nights sleep ever, then getting up and going for a pleasant walk on a crispy winters morning, you may have written a hypothetical positive review of our product and company. A company that employs local people, that is a relatively new set up in the UK, a small team that is working exceptionally hard and very long hours to build something that can offer more jobs to people within the locality. All in the midst of a pandemic and ever changing regulations.
Its good that you look at other reviews to form an opinion and I can see you are an avid Trustpilot contributor, so you can probably appreciate when I let you know, that MyPillow UK actually has very few reviews on here in ratio to our actual sales, so we can and do confidently claim to have many satisfied MyPillow customers benefiting from a great nights sleep.
I am proud to confirm that we do launder the returns and they are donated to charities in the region.
You will also be pleased to know that we are able to track the advertising source of our order origins, to enable us to drill down into what methods of advertising are working best for us and we are pleased with our marketing team, they are a good bunch, evidently doing a marvellous job as reflected in our sales.
In regard to value for money, it is a shame that you haven't taken us up on our generous 60 day money back guarantee trial, you might have been pleasantly surprised. But also along with our 10 year warrantee (you will have a perfect MyPillow for 10 years or we exchange it), with our current promotion of a BOGOF, a MyPillow effectively costs £3.00 per year! What guarantees do your 'Hotel Quality' pillows offer you - 28 days return with receipt? (Come say hello to us in 6 months when they've gone flat).
Sincerely, do keep safe and well.
Kindest regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
Rubbish product and NO customer service
I heard this company's ads on LBC and they mentioned they were actually made in the UK (rare for anything not to be made in China these days!).
It sounded like the pillow would be super-comfortable so I decided to order it.
But when it arrived it was screwed up in a plastic wrapper and despite following instructions to put it in the dryer for 15 minutes, it was still all loose and crumbly. So I decided to reject the goods and emailed MyPillow immediately on 23rd December. I heard nothing. So I called them on 5th January and was told that yes, under their 'guarantee' I can return the pillow for a full refund. HOWEVER, I would have to pack it again, label it and deliver it to a post office and at my expense, send it back by special delivery. Also they would deduct the original delivery fee!
Obviously their policy is to sell a rubbish product online with a '60 Day Money Back Guarantee' and expect the majority of dissatisfied customers not to jump through all the hoops and expenditure to actually get part of their money back! I'll bet it works too.
UPDATE. To do a Google review, enter 'mypillow coventry'.
January 5, 2021
Unprompted review
This company don't even deserve one…
This company don't even deserve one star. Where do I begin ? The product is awful, its the worst pillow I have ever had with low quality outer covering and dreadful lumpy filling and the customer service is just as bad, they promise you everything and give you nothing. BUYER BEWARE. DO NOT ORDER FROM THIS COMPANY !!!
December 29, 2020
Unprompted review
This company doesn't deserve even 1…
This company doesn't deserve even 1 star but you have to star it in order to comment...
Ordered pillows on 23rd November UPS supposedly delivered on 10th December.. not... rang 0800 number which apparently was in Wembley UK rang 3 times promised refund still waiting.. quite happy to take money swiftly but customer service performance sucks... full of I'll ring you back, have you contacted UPS.... why would I need to contact them I'm dealing with Mypillow... but yes I have contacted UPS 3 times but they couldn't contact the agency driver that supposedly delivered my expensive pillows... good luck anybody that decides to order with this company.. still awaiting a refund 16 days so far
Julie from Bedfordshire
December 26, 2020
Unprompted review
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I wish I had read the reviews before…
I wish I had read the reviews before placing an order with this company.
Unfortunately my experienced proved to be similar to several of the other complaints that have been posted, particularly relating to poor customer service.
This company would be far better to resolve there attitude towards serving their customers as opposed to answering some of the reviews which only comes across as making excuses.
This is not a company that I would recommend.
December 23, 2020
Unprompted review
Great Product
Purchased some 'My Pillows' while in the States a couple of years ago. Liked them so much we ordered from the new UK company, and received excellent, courteous service
Don't be put off by the fact they feel 'lumpy' at first. Once they settle down, and you get used to them, they are the most comfortable pillows I have ever used
Great product
December 20, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Mr Parkin,
On behalf of all the staff at MyPillow UK, we want to express our sincere gratitude for your custom.
Thank you for taking the time to review us on Trustpilot. We are a relatively new set up in the UK and we are a small team, working exceptionally hard, so this review means a lot to us!!
We do get a lot of comments on the foam, which is our patented interlocking polyurethane 100% hypoallergenic foam. It does initially give what I describe as a bobbly (but not uncomfortable) texture. The interlocking foam knits together over a use or two, resulting in a smooth looking and feeling finish.
Wishing you a lovely day and a great nights sleep.
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
P.S We are launching exciting new MyPillow products in the near future, so please do keep an eye on our website www.mypillow.co.uk
Lovely Pillows
I ordered two pillows from "mypillow.com in the U.S. some time ago, the "lumpy foam" was strange at first, but I found that they were very comfortable as they do mold to you head and neck shape. I just ordered two more from My Pillow U.K. - after a problem with the voucher code I contacted them and they were most helpful, the pillows were delivered efficiently and I am a very satisfied customer. PS: Anybody who expects the same level of efficiency in these crazy covid times that they would expect in normal circumstances is perhaps being less than reasonable.
December 19, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Veronica,
On behalf of all the staff at MyPillow UK, we want to express our sincere gratitude for your custom.
Thank you for taking the time to review us on Trustpilot and understanding the challenges we are currently facing. We are a relatively new set up in the UK and we are a small team, working exceptionally hard, so this review means a lot to us!!
As an avid MyPillow user, I try to emphasise to customers that the initial texture is completely normal. We understand a pillow is a very personal item, the MyPillow is not a conventional pillow and our trials have shown us that people take time to adjust to a new product. We are so glad you like your MyPillow as much as we do.
The foam is our patented 100% interlocking polyurethane hypoallergenic foam, it will initially give what I describe as a bobbly (but not uncomfortable) texture. The interlocking foam knits together over a use or two, resulting in a smooth looking and feeling finish.
Wishing you a lovely day and a great nights sleep.
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
P.S We are launching exciting new MyPillow products in the near future, so please do keep an eye on our website www.mypillow.co.uk
Absolutely fantastic pillows
Absolutely fantastic pillows! I didn't get on well with my first choice but the team soon offered me a replacement for a different fill, all at no extra cost. I'd certainly recommend buying this product!
December 18, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Mr Frank
On behalf of all the staff at MyPillow UK, we want to express our sincere gratitude for your custom.
Thank you for taking the time to review us on Trustpilot.
We are a relatively new set up in the UK and we are a small team, working exceptionally hard, so this review means a lot to us!!
We are so pleased that we could assist you in accordance with our 'no quibble' exchange policy to a fill level, more to your satisfaction.
Wishing you a lovely day and a great nights sleep.
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
P.S We are launching exciting new MyPillow products in the near future, so please do keep an eye on our website www.mypillow.co.uk
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Very professional and lovely pillows.
Despite what I have read, this company stayed in touch with me and informed me along the way of delay in delivery. It did take a few weeks to receive my pillows, but they are a new setup in Coventry and very busy and I guess COVID has not helped. I am more than happy with the service received, the professionalism, options given to me and the pillows are lovely. Thank you and I would definitely recommend ;) Happy customer.
December 10, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Sandra,
On behalf of the MyPillow team, we are extremely grateful for the kind review and your custom during these difficult times.
It was a pleasure to assist you throughout the process. I dealt with you personally and therefore would like to express my sincere gratitude for your patience and understanding in regard the issues we were facing at that that time.
Please do keep safe and well. Wishing you a lovely day and a great nights sleep.
Kindest regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
The product is absolute rubbish and is…
The product is absolute rubbish and is nothing like that claimed on the advertising. The filling simply moves around during the night giving no support whatsoever.
I wish I had read the reviews before ordering these pillows as I would never have done so.
The only good news is that I got most of my money back although NOT the return postage.
MY ADVICE - DON'T BUY
December 8, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Mr Yeshin,
Thank you for taking the time to review us on Trustpilot.
Your description of filling most certainly does not match our product expectations and we are sincerely disappointed to read your review. I highly suspect that the patented interlocking polyurethane 100% hypo allergenic foam had not reset to its optimum, methods to achieve this are advised in the user guidance that you would have received within your delivery.
I have checked our communication logs and our contact with you, we were only aware that you wanted to return for a refund and advice was given to that effect.
We would always encourage our customers to discuss any product issues they are encountering, as our team would have welcomed the opportunity to offer troubleshooting advice and allowing you to enjoy the full benefits of a MyPillow.
If you would like to give a MyPillow another go, with our support and see if we can redeem your opinion, please do get in touch with us directly on support@mypillow.co.uk referencing this Trustpilot communication.
Regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
Extremely poor customer service
On 3/10/20 I ordered a white and a green pillow (buy one get one free). On 8/10/20 a white and a YELLOW pillow were delivered. They won’t send the correct pillow out until they receive the incorrectly delivered pillow back ( Blamed a tech problem).Despite several emails/phone calls I am still waiting for the email with the returns label. The white pillow’s ok just not full enough for me and if I use the yellow pillow with it then I haven’t really got one for free!
November 25, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Jane Jones
Thank you for taking the time to review us on Trustpilot, we are grateful for your custom during these strange and difficult times.
Unfortunately, I have no way of identifying you from your user name, as we have quite a few 'Jane Jones' on our customer history and so cannot verify what communication or support we have been able to provide you or if the matter has been resolved.
This past few months with constant changing working regulations has certainly been a challenge for the team, so please do accept our sincere apologies for the delayed response you have encountered.
Please know it gives us no pleasure to read that you are disappointed and we would like the opportunity to rectify this issue, if it hasn't already been. If you reach out to us via email support@mypillow.co.uk referencing this Trustpilot communication and we will endeavour to help.
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
Quick refund
Update to my review from last week. I appreciate the fact that they have quickly refunded my money and I have amended my score accordingly. Like others though I received no reply to an email and the refund was obtained by calling the 0800 number and speaking to Rose.
Further to the reply from MyPillow and to clarify:
The contact by telephone was instigated by myself and was not as a result of any proactivity on the sellers behalf. There was NO contact from the seller after taking the funds explaining the situation and I only learned of the supply problem when I telephoned. It is interesting and revealing that a reply to my Trustpilot entry elicited a fairly rapid response but a quick one line acknowledgement to an email was not forthcoming.
November 24, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Mr Martin,
Thank you for taking the time to review us on Trustpilot.
In regard to this review and your review below, under the profile 'Tony Martin', we are happy to provide responses to your points raised, as all communications are logged and calls are recorded.
Under normal circumstances, we aim to have customers orders delivered within one to three working days. In regard to your order, we proactively contacted you by telephone (within four working days) on Friday 20/11/20 at 12:45. You were advised that due to an unanticipated, short notice production issue, there would be a delay on the product you ordered. You were asked if you were happy to wait or if you would like a full refund? You told the agent that you wanted a refund and you were advised that "this can take up to five to seven working days to go back into the account you originally paid from, dependant on who you bank with".
At 13:13 on Friday 20/11/20 you emailed us to reiterate your wish to cancel, further to our contact.
As you had already been verbally provided full information as to the refund, a senior manager processed your refund on Friday 20/11/20 at 19:32 to conclude your order and close the account (Rose in the customer care team does not have access or permissions to process refunds). And as you have advised, you already have had your full refund back in your account.
In review of your comments, we feel our team have been proactive in communication; providing honest, transparent information and your refund was processed the same day. However, I profusely apologise if this has inconvenienced you and please be assured, we are very disappointed that we couldn’t get your order to you.
Regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
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Terrible pillow
I don’t know what the company is like but the pillow itself (I’ve got it as bday present), was shocking (bad). That’s how the pillow looks at the end of its life and you put it in the bin.
November 21, 2020
Unprompted review
Reply from MyPillow Ltd
Dear RasaF,
Thank you for taking the time to review us on Trustpilot.
Your review is concerning; as from your description of the product, there is evidently something wrong and we would welcome the opportunity to assist you further.
As we have no way or contacting you, I would welcome you to contact us directly to continue this dialogue by emailing support@mypillow.co.uk
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
Poor customer Service.
Ordered the pillow on Monday 16 November 2020. ( Order Number 17178). They took payment from my account on Tuesday 17th. I only received a receipt for the money and had no message about delivery. They claim 1-3 days. Contacted by telephone today ( Friday 20 November) and was told that due to Covid 19 and a delay in delivery of materials it would not be delivered before 14 December. I requested an immediate refund which I was told would take 7 days. It took them less than 24 hours to take it from my account. I obviously cannot speak for the product but their customer service is appalling.
November 20, 2020
Unprompted review
Pillows not delivered
It's been 3 weeks since placing the order and despite an email confirming delivery, on further investigation found that the order was returned to depot. UPS is being blamed for not being able to find the property on 3 occasions, which is hard to believe. No other couriers including UPS has had a problem before now. Now face a further delay whilst the order is reshipped and may face the same scenario. Poor service, very disappointed customer.
November 17, 2020
Unprompted review
Reply from MyPillow Ltd
Dear SH,
Thank you for taking the time to review us on Trustpilot, we are grateful for your custom during these strange and difficult times.
Unfortunately, I have no way of identifying you from your user name and so cannot verify what communication or support we have been able to provide you, please know it gives us no pleasure to read that you are disappointed.
Please do accept my sincere apologies if there has been a delay in receiving a response from us. We were already acutely aware this is a present issue, thus it was implemented, that we are emphasising in all customer communications; we are receiving an exceptionally high volume of enquiries currently and are facing a multitude of factors that are effecting our operations at present.
In these unprecedented times with the Covid-19 situation, we are having to adapt our working methods in order to protect our staff, along with the festive season fast approaching, we are seeing a surge of orders and our shipping agent is also reporting increased demand, resulting in delivery delays. Be assured the team are putting in an outstanding effort and working very long hours to maintain our operation.
By being honest and transparent, all we can hope is our customers are understanding.
We are very pleased with the service we receive from UPS and can concur that we encounter very few issues with them but as I have no way of looking into the circumstances surrounding your delivery issues, so am unable to confidently comment but perhaps assume there may be a discrepancy with the address we have for you?
I would encourage you to reach out to us at support@mypillow.co.uk so we can drill down into what went wrong with the first delivery and put steps in place to ensure a successful second delivery attempt.
Kind regards
MyPillow Customer Service Team UK
www.mypillow.co.uk
Credit where credit is due.
Ok, awful product (see the reviews on the Trustpilot site where most of the product reviews sit), but having sent the pillows back under their 60 day guarantee/Consumer Contracts Regulations 2013) they processed a refund very quickly. The nasty experience cost about £12 in postage, but that was a known risk.
November 10, 2020
Unprompted review
Reply from MyPillow Ltd
Dear BR,
Thank you for taking the time to review us on Trustpilot and we are grateful for what we consider a fair review and appreciate that the MyPillow is not to everyone's preference.
At MyPillow UK we understand a pillow is a very personal item, the MyPillow is not a conventional pillow and our trials have shown us that people take time to adjust to a new product which is why we offer a generous 60 day trial money back guarantee. We are confident that we have many satisfied MyPillow customers benefiting from a great nights sleep but on this occasion, unfortunately, our product was just not for you.
We do clearly advise on our T&C's and all communications that returns are at customers own cost and risk. Yes, we concur £12 is a rather expensive courier fee and are so sorry that your return postage was costly. Although we are aware that there are delivery companies that could have provided you a service at a significantly cheaper fee, unfortunately we cannot endorse or make recommendations as which delivery company you use or have any judication over their rates.
We do sincerely hope that you find a pillow that meets your requirements.
Regards
Customer Service Team UK
www.mypillow.co.uk
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Avoid this company!
I wish that I’d read all the negative reviews before purchasing. Two weeks on from ordering two pillows they hadn’t arrived and the two emails I sent chasing the order up were ignored. I telephoned and was told that they had been dispatched ‘a week ago’ but hadn’t reached UPS as they were “stuck between the manufacturer and UPS”. What nonsense. I use UPS regularly and they are very efficient. They clearly had not been dispatched and I was being palmed off. The advisor admitted that they are getting lots of complaints about orders that haven’t arrived.
The pillows eventually arrived after 3 weeks and I followed the instructions prior to use - tumble dried and left to air for 24 hours. All the negative reviews are correct. These pillows are just full of lumpy bits of foam and are complete rubbish. I returned them via Royal Mail and emailed to ask them to confirm receipt. They will have received them by now but nothing. No response to my email. No refund. I can see me having to go down a Section 75 chargeback on my credit card or make a claim via the small claims court.
I deeply regret having been suckered into making this purchase and falling for the hype in the adverts. The large number of poor reviews, all saying the same things, make the very few positive ones look highly suspicious.
In summary you are likely to experience one or all of the following;
1) Pillows will take weeks to arrive or won’t arrive at all
2) Any emails you send will be ignored.
3) If you phone to chase you will be palmed off.
4) If the pillows do arrive you will be disappointed with the cheap and lumpy design.
5) If you send them back under the money back guarantee expect to hear nothing.
6) Be prepared to have to make a Section 75 claim from your credit card company or make a claim through the small claims court to get your money back.
7) If you leave a poor review on here be prepared for a lengthy ‘cut and paste’ response palming you off.
YOU HAVE BEEN WARNED. You can buy six ‘regular’ pillows from normal retailers for the price of one MyPillow and each one of them will be far better!
November 10, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Roger,
Thank you for taking the time to review us on Trustpilot.
In comparison to 'normal retailers' as you have described them, MyPillow UK actually has very few reviews on here and so in ratio to our actual sales, we can confidently claim to have many satisfied MyPillow customers benefiting from a great nights sleep. We can assure, the customer service team are working exceptionally hard to maintain and provide customers with clear and accurate guidance.
However in regard to the few reviews on here, unfortunately people are much quicker to complain than compliment and as you are more than aware, Trustpilot is used as a platform to air perceived grievances.
Unfortunately, I have no way of identifying you from your user name and so cannot verify what communication or support we have been able to provide you or could have provided you, thus cannot provide a rebuttal or verify your points.
However, rather than responding in full on here, at risk of being perceived as providing a 'cut and paste response', do reach out to us at support@mypillow.co.uk. Please make yourself known by referencing this Trustpilot communication and we will have senior manager look into your points and happily make contact with you so we can reach factual conclusion.
Unfortunately, on this occasion our MyPillow products weren't to your preference but we do sincerely hope that you find a pillow that meets your requirements.
Regards
Customer Service Team UK
www.mypillow.co.uk
Very disappointing pillows
Very disappointing pillows. Impossible to sleep on them..they are lumpy (even after following the advice fully before using) and the oily/chemical smell emanating from them is very unpleasant.
I have emailed requesting return of my money under the 60 day Guarantee, but nothing heard yet.
November 9, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Ray,
Thank you for taking the time to review us on Trustpilot.
At MyPillow UK we understand a pillow is a very personal item, the MyPillow is not a conventional pillow and our trials have shown us that people take time to adjust to a new product which is why we offer a generous 60 day trial money back guarantee.
With over 48 million MyPillows' sold worldwide currently and the vast amount of direct compliments we receive daily, we are confident that we have many satisfied MyPillow customers benefiting from a great nights sleep. But I am genuinely disappointed that our MyPillow was not to your satisfaction.
I have checked our system, I have located an email which I believe to from yourself, received the over the weekend, so hopefully I have identified the correct communication.
Please be assured we would never ignore a customer contact and if we have identified the correct communication, you will find that you have received a response which will provide you our returns and refund information.
I hope you'll agree, a response in less than half a working day from the first communication, excels the response times and customer service standards of much larger UK retail companies.
If you require any further assistance, please do not hesitate to get in touch. Our contact information can be found on our web page www.my.pillow.co.uk and our dedicated Customer Service Team is available on 0800 096 2101
Monday - Friday 08:00 - 19:00
Saturday - Sunday 08:00 - 18:00
Or if you would prefer, you can email us on support@mypillow.co.uk
We do sincerely hope that you find a pillow that meets your requirements.
Regards
Customer Service Team UK
www.mypillow.co.uk
Avoid. Read reviews of mypillow.com
This is the uk arm selling the same product as mypillow.com....if you read those review you will never buy a pillow from them. Advertise their 2 for 1 offer everywhere then make it extremely hard for you to find the promo code.. I nearly gave up. Persevered and bought 2 pillows... Wish I never had. Uncomfortable, lumpy, shredded foam... Given to my dogs as couldn't stand the hassle of returning. Only then did I read the reviews on Trust pilot for mypillow.com..... Surely these should be linked to each other if it's exactly the same product?
November 7, 2020
Unprompted review
Reply from MyPillow Ltd
Dear Claire,
Thank you for taking the time to review us on Trustpilot.
At MyPillow UK we understand a pillow is a very personal item, the MyPillow is not a conventional pillow and our trials have shown us that people take time to adjust to a new product which is why we offer a generous 60 day trial money back guarantee.
With over 48 million MyPillows' sold worldwide currently and the vast amount of direct compliments we receive daily, we are confident that we have many satisfied MyPillow customers benefiting from a great nights sleep. But I am genuinely disappointed that our MyPillow was not to your satisfaction.
Yes, I can confirm that we are proudly apart of the USA mypillow.com company but we operate independently. We are a relatively new set up in the UK, we employ local people and we are a small team, working exceptionally hard.
When you purchase from mypillow.co.uk you are supporting UK economy, as you are buying from the West Midlands UK, where bespoke handmade MyPillow's are made onsite, using raw materials sourced from within the UK.
All of the good reviews on Trustpilot for myPillow.co.uk are a testament of genuine UK customers and on the merit of a customer service team than genuinely care.
From your user name, I have no way ascertaining if we have had any prior direct contact with you but we want the opportunity to assist you. I would encourage you to contact us directly to continue this dialogue, by emailing support@mypillow.co.uk We do not want you to feel that you have wasted your money and are happy to provide you further details of our 60 day trial money back guarantee.
We do sincerely hope that you find a pillow that meets your requirements.
Regards
Customer Service Team UK
www.mypillow.co.uk
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