I really love the great quality and affordable prices of Myprotein products. However, the ordering process is just too complicated. Because of issues with customs/tariffs and the confusing condit... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Since I live in Japan, it’s hard to aim for an amount that qualifies for free shipping and stays below the customs threshold. That said, that’s the only downside — I’m satisfied with the taste and... See more
Company replied
The delivery is always on time and the transactions are smooth. I am very satisfied with their products. I am mixing the salted caramel pea protein powder with my coffee, it's so good.
Company replied
Taste of proteins are excellent, especially natural chocolate. the protein has good cost performance. Shipment is also good.it takes less than 1 week usually.
Company replied
4.0
Great
14K reviews
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There was no vanilla flavor caesin…
There was no vanilla flavor caesin protein AGAIN. I’m very disappointed.
April 15, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The small pack of protein was broken…
The small pack of protein was broken and it was full of the protein powder in the box that carried the products.
Even if it free, I lost one product and the box was really disgusting.
You should think and take the better way to deliver.
April 3, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
AVOID AT ALL COSTS
Would give a minus if I could absolutely shocking customer service..placed order was told itvws but if stock but woukd be back in stock in a few days ..payment was taken...order was then cancelled..still showing as dispatched on my orders..was then told it had been posted...only then to be told payment was never taken and PayPal are lying about payment being taken..screenshot taken to prove this conversation...and been told over last 12 days that it woukd be sorted within 48 hrs ..no phone line all online and your on hold around half hour before someone actually types back...honestly stick with BULK ..this company is awful takes your money and basically zero customer service and then they write on here saying how sorry they are and to reach out to them..which i duly did and guess what SAM ..same automated reply saying its being looked at ..2 weeks after taking payment and still no order !!!!
April 9, 2026
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Person who lives in Japan like bit…
Person who lives in Japan like bit sweet tase.
I feel most of protein tast to much sweet.
I hope you make increase bit sweet tast in your line up. Ａlso, Dayliypower is running out in the store!
When will it stock in it?
It is worst out of stock when we need it.
Is it not popular in the store?
Please consider our dimand.
April 4, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Too many items are out of stock
This company frequently holds sales and sends out a massive volume of emails, yet whenever I actually visit the sale page, I’m finding more and more often that the products I’ve purchased in the past are out of stock. I believe they should ensure their inventory is fully stocked before bombarding customers with emails and launching sales. Holding sales out of habit when products aren’t in stock will only lead to a loss of customer trust.
April 1, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
This site is very easy to use
This site is very easy to use, and I appreciate its simplicity; the lack of complex terminology is what I like best.
April 1, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Thank you for your prompt assistance in resolving the issue.
Thank you very much for your prompt assistance with the issue.
I would be happy to use your service again in the future.
Many thanks to Sadia and Sachin!
March 31, 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
The description of customs duties is…
The description of customs duties is too difficult to understand. If you don't let me know before ordering, I won't notice. All the discounts were offset by customs duties and delivery company fees, resulting in the same amount as a normal purchase in Japan.
March 25, 2026
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I am disappointed with a rise in price
As there are various products, is glad; straighten it, and I am sorry that rose in price
March 25, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
There are so many types of sales that I…
There are so many types of sales that I can't tell if I'm getting a good deal or a bad one.
It can be disappointing.
March 24, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
the give never arrived
March 16, 2026
Reply from Myprotein
Hello Abdul,
We regret it didn't arrive. We'll investigate the issue and work to prevent this in the future.
Thanks for letting us know, a message has been sent to your account.
Kind regards,
Liam
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Amazing products, cheap price and good gains
Thankyou for giving the best value for my money. Loved the products.
March 19, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Overall, it’s pretty good…
There are some other company which provide cheaper protein.
But comprehensively good quality and affordable
March 16, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
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