In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... See more
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... See more
Company replied
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... See more
Company replied
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... See more
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Company details
Written by the company
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Contact info
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3.0
Average
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great instructions and easy to follow…
Great instructions and easy to follow advise with issue resolved promptly.
January 18, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Kate,
Thank you kindly for the 5-star review! We’re glad you find our articles and online guide helpful. It's something we've worked hard on and we're pleased our efforts resonated with you.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
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It was so quickly and easy to setup my…
It was so quickly and easy to setup my modem with the help of the team member
January 16, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Jagdip,
Thank you kindly for the 5-star review! Our goal is to make your experience easy and seamless as possible. We're pleased our efforts resonated with you.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
MyRepublic Chat Service/Support
January 15, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Frank,
We appreciate your continued trust in MyRepublic. We’re glad you felt satisfied with the customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Excellent and friendly staff
The staff is very helpful and knowledgeable. They are very understanding to waive my late fees. My credit card data is stolen, I cannot update my direct debit details to the system and when I log into the system I could not receive the OTP. The staff help me throughout the process. Thanks you very much.
January 15, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Francis,
Thank you kindly for the 5-star review! We appreciate your continued trust in MyRepublic. We’re glad you felt satisfied with the customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
My Republic The Best
Great service, great people. Fast problem solving plus easy to communicate with.
January 11, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Brad,
We take pride in your business with us! We have clarity on our roles and have regular discussions to ensure we are confident and clear on expectations. It helps us be consistent in providing exceptional customer support. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
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I chatted with a real person
I chatted with a real person, not responding to precorded questions with little relevance
January 11, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Barry,
Thank you so much for your business. We are honored to have customers like you. We align around common goals. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Reply from MyRepublic Australia
Hi Carla,
We are always happy to serve you better! We recognize and reward those who show initiative and the courage to give things a go. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Amazing service and speed
The service has been consistently good and reliable, even through two house moves. At very short we were able to change address without any loss of service.
January 10, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Kristian,
We are so grateful for your 5-star review.
Your satisfaction is our greatest concern! We invest in building our capabilities to deliver. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
I have not given 5 Stars and 10 points…
I have not given 5 Stars and 10 points for 'My Republic'! the above is for one particular person who works for My Republic in the Philippines, his name is Benjamin and department is Resolutions Team, if it wasn't for his customer service, mannerism, empathy, patience and honest type of guy. He is the only reason I am still with your Company. I want only him to address any further queries I have. I will not work with any other, if this is not excepted I will discontinue my services and make sure the above stars and points come down. I will also continue my complaint and sue My Republic for Financial Loss. I have never experienced such lacking and or no customer service from a Company in 40 years of dealing with Providers. Exception for the last statement for Benjamin.
January 6, 2023
Unprompted review
Reply from MyRepublic Australia
We really value the fact that you are being so open with us and taking the time to share your feedback, Figen. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.
We are here to help!
A Solutions Manager will continue to assist you.
Sincerely,
Jan - Team Leader
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When Telstra ballsed it all up
When Telstra ballsed it all up, 10 days in, multiple phone calls and emails one phone call to my republic had me set up and running on 12 hours. Great support, we are a month in, good speeds, easy payment and app to use. Thanks!
January 1, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Karen,
Thank you kindly for the 5-star review! We’re glad you felt satisfied with the customer service team. It's something we've worked hard on.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Amazing sorted in 5 minutes
I had an issue. It was sorted within 5 minutes.
January 5, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Trinity,
Thank you so much for your business. We are honored to have customers like you. We align around common goals. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Online customer service was amazing and…
Online customer service was amazing and provided first call resolution.
January 4, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Hitesh,
We are so grateful for your 5-star review. We’re committed to providing the best experience to our customers and we're glad we're able to deliver.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Fast response.
Quick to respond and resolved the issue straight away.
January 4, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Robert,
We are really happy that your interaction with our brand was so positive.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
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Always had amazing service!!
January 4, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Sharon,
We are so grateful for your 5-star review. We’re committed to providing the best experience to our customers and it's great to know we did not disappoint you.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Highly Recommend! Great customer support experience
The online support chat was a short wait to be connected with a real person. Attentive and patient. Went above and beyond, exceeding all my expectations. Not only answered all my questions regarding different connection types with our upcoming move. But, also submitted our move application for me. Took care of everything.
January 4, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Charlie,
Thank you for choosing us, we’re so thankful for outstanding customers like you.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
The online chat was very helpful
January 1, 2023
Unprompted review
Reply from MyRepublic Australia
Hi Adam,
We are so grateful for your 4-star review.
Thank you for being a MyRepublic customer. We sincerely appreciate your business. We recognize that every employee is unique, as is every customer. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Roanne helped me greatly, polite , fast response time
I had trouble contacting my republic but when I did they helped me greatly
Great service , fast response time
December 29, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Zoe,
Quality and customer service are what distinguish us from others. We always strive to exceed our customers’ expectations and meet their requirements, Zoe.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
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Great customer service
Jesse called me and I was busy so I asked her to call me back, and she actually did!! She was helpful and understanding of my situation. She went above and beyond to help me get my modem up and running and succeeded
December 28, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Jeremy,
Thanks for your feedback. We are happy that we were able to provide you the level of service you have expected. Please let us know if you need further assistance, we're here to help.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Brylle
Fantastic internet provider and great customer service
The service from MyRepublic has been great. No issues ever.
December 28, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Viviene,
MyRepublic is committed to providing our customers with only the highest quality of internet service delivered through impeccable customer service.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
a company that has a useful online chat…
a company that has a useful online chat service is generally unheard of… Well kudos to MyRepublic, fantastic customer service via this medium. Quick and helpful - a big shoutout to Jerome B for making the upgrade painless 5 stars
December 27, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Philip,
It’s clients like you that make our business possible. We recognize that there are other choices in the market, so we wanted to make sure you knew just how much we appreciate your support and trust.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
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