In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... See more
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... See more
Company replied
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... See more
Company replied
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... See more
Company replied
Company details
Written by the company
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Contact info
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3.0
Average
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Keeping the price lower then other…
Keeping the price lower then other networks, and always notifying customers of maintenance and services in our ares
December 17, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Therese,
We are so grateful for your 5-star review.
Thank you for choosing MyRepublic. We appreciate your business, and we’ll do our best to continue to give you the kind of service you deserve. We focus on achieving outcomes not inputs. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
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very quick and efficient team
it was a really quick and efficient experience, great company
December 15, 2022
Unprompted review
Reply from MyRepublic Australia
Hi James.
We are so grateful for your 5-star review. MyRepublic is committed to providing our customers with only the highest quality of internet service delivered through impeccable customer service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Good low cost option/alternative for…
Good low cost option/alternative for high speed nbn internet
December 14, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Manith,
Thank you for believing in us. We promise to always provide our partners with the excellent service that they deserve.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Frequent outages & unreasonably difficult complaints process
We’ve been with MyRepublic for 4 years and the last 12 months we’ve had a significant amount of outages lasting between a few hours and a few days, most recently between Saturday night and Monday night, the last 2 months our internet is down fortnightly. There’s no email address to notify them of outage, you have to go through the chat bot which is unreasonable when you work full time so don’t have the time to sit and wait for a chat not to respond. Every time we make a complaint they try to send an NBN technician (sometimes with less than 24 hours notice, again unreasonable) even though it can be proved that the issue is with the ISP not NBN. We don’t bother making complaints anymore as we’ll change providers when we move house in a couple of months, it’s beyond time consuming
December 12, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Darcy,
We are sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Kindly send an email with your account details to feedback@myrepublic.net.
Regards,
Lauren
14 Dec 2022
Hi Darcy,
We have been looking after your review and noticed that you haven't replied back to our private message.
Should you need any assistance, feel free to contact us.
Regards,
Lauren
NBN enquiry
My republic sorted out my NBN enquiry post haste and was done on first contact
December 8, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Brian,
We are so grateful for your 5-star review.
We take pride in your business with us! We have clarity on our roles and have regular discussions to ensure we are confident and clear on expectations. It helps us be consistent in providing exceptional customer support. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
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Bad service
Bad service, most of the support online are useless and have no idea, takes ages for a reply after you ask a question, Gamer Pro support is even a bigger Joke.
December 6, 2022
Unprompted review
Reply from MyRepublic Australia
December 12, 2022
We haven't heard back from you. We hope you resolved the issue successfully, but if this isn't the case, simply email us.
Regards,
Jan - Team Leader
December 7, 2022
Hi Kevin,
I'm sorry to hear about your recent experience. We would like to take this as an opportunity to investigate and resolve this matter as soon as possible. We're unable to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
Exaltacion
Great to have someone deal with your…
Great to have someone deal with your query first time with only one explanation.
December 6, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Mags,
Thank you kindly for the 5-star review! We appreciate your continued trust in MyRepublic. We’re glad you felt satisfied with the customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
I was switched over in two hours
I was switched over in two hours. I have a HFC connection and I’m getting 800 down with 48 up. This service has far exceeded my expectations. Very happy.
November 29, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Peter,
We are so grateful for your 5-star review. We’re committed to providing the best experience to our customers and we're glad we're able to deliver.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Free month trial is fantastic
November 29, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Timothy,
Thank you for your business and your trust. It is our pleasure to work with you. MyRepublic creates a space in our working day to ensure our team can recharge, connect and explore our passions. Hence, leading to our community's seamless experience. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
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Great service
November 26, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Bernie,
We are so grateful for your 5-star review.
Our customers matter most to us! We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
The telephone service was excellent I…
The telephone service was excellent I had no comment. However the online chat was slow and require more training in terms of your product offers.
November 14, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Kerry,
We are so grateful for your 5-star review.
Thank you for being a MyRepublic customer. We sincerely appreciate your business. We recognize that every employee is unique, as is every customer. #WeCare
We take your feedback seriously. If you are dissatisfied in any way, it’s important we hear about it. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way. Kindly send an email with your account details to feedback@myrepublic.net.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Very helpful
Very helpful, got onto the relocation process quickly. I had some issues with NBN and they had someone out here fixing it the next day.
However it does seem a little slow of late and dropping out. Having to use more phone data then usual.
October 31, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Chantal,
We are so grateful for your 5-star review.
Our customers matter most to us! We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
For the price
For the price, I flipped compared to what I was paying and 4 times the speed extra, Ordering online is a breeze.
November 21, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Levend,
Your satisfaction is our greatest concern! We invest in building our capabilities to deliver. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
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Great Techical Service
Your technician was successful in connecting my VOIP service through remote access as it was not possible through the TP-Link modem software. She was very helpful, knowledgeable and task oriented, displaying a strong work ethic as well as patience and courtesy. A fine effort by a talented technician.
November 21, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Peter,
We are so grateful for your 5-star review. MyRepublic is committed to providing our customers with only the highest quality of internet service delivered through impeccable customer service. It's something we've worked hard on and we're pleased our efforts resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Best internet provider
We have an amazing experience so far with my republic. It’s super easy to set up, hassle free and the best internet provider we have used so far! Thank you!
August 19, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Amanda.
Thank you kindly for the 5-star review! We appreciate your continued trust in MyRepublic. We’re glad you felt satisfied with our service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Never had an issue great speeds and…
Never had an issue great speeds and easy management of service through the app
November 15, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Rhyce,
Thank you kindly for the 5-star review! We appreciate your continued trust in MyRepublic. We’re committed to providing the best experience to our customers and we're glad we're able to deliver. It's something we've worked hard on.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Great service
Chat worked exceptionally well and the problem identified and the NBN ticket raised. NBN arrived early today and fixed the problem efficiently and quickly
November 14, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Adam,
We are so grateful for your 5-star review. We’re glad you felt satisfied with our customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
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Best internet provider
I've never had any problems with my WiFi connection. And if there ever is any issues My Republic are quick to fix the problem
November 12, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Belinda,
Our customers matter most to us! We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done. #EmpoweredtoDeliver
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
I moved house and the internet move was…
I moved house and the internet move was easy
August 12, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Dean,
MyRepublic has the best customers! Thank you so much for your support!. We always aim for our customers to feel safe and secure to interact with us with openness, honesty and authenticity. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Good service and updates if there are…
Good service and updates if there are going to be outages
November 11, 2022
Unprompted review
Reply from MyRepublic Australia
Hi Tim,
Thank you for your business and your trust. It is our pleasure to work with you. MyRepublic creates a space in our working day to ensure our team can recharge, connect and explore our passions. Hence, leading to our community's seamless experience. #WeCare
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
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