I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the pleasure of chatting with Ellaine V. who responded quickly and professionally. When asked about fees for cancelling or subscription, Ellaine advised that there were no fees and that I coul... See more
Company replied
Micheal was very efficient , even though the system was clearly busy. Very polite and always able to answer my question concisely. a great service which encouraged me to continue to use the Rocky serv... See more
Company replied
Everything about this website is very easy and customer support is quick and clearly explain everything to give you a clear mindset. Trisha answered all my questions with complete patience, and made s... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t forget to pause your subscription…
Don’t forget to pause your subscription because they hide behind their refill policy to force you into buying product you don’t need even if you contact them before the order was filled.
February 25, 2026
Unprompted review
The only issue is the new dose doesnt…
The only issue is the new dose doesnt arrive in a timely fashion. I usually don’t have my injection until it’s a week overdue.
July 21, 2026
Reply from myRocky
Hi Dawn,
Thank you for taking the time to share your feedback. 🚀 We're glad to have you as part of the MyRocky community.
We're sorry to hear your new dose hasn't been arriving on time and that it's caused you to delay your injections. We understand how important it is to stay on schedule with your treatment, and we appreciate you bringing this to our attention.
If you haven't already, please reach out to us at contact@myrocky.ca so we can review your account and see how we can help improve your delivery experience. Thank you again for your feedback and your continued support.
Difficult and layered process to pause or cancel refills.
Products arrive in a timely fashion. But they have purposefully made it difficult to cancel or pause a refill. Their chatbot just runs around in circles.. In my opinion it should be easy to pause or stop a prescription refill. Not having to jump through a bunch of hoops and cause unnecessary stress. What happen to integrity in business?
July 20, 2026
Reply from myRocky
Hi there,
Thank you so much for your kind words! 🚀 We're thrilled to hear you're completely satisfied with your experience at MyRocky. Knowing we've met your expectations means a lot to our team.
Thank you for your trust and support. If you ever need anything, we're always here to help at contact@myrocky.ca.
The only issue I have is it seems to…
The only issue I have is it seems to take too long from order to delivery. The turnaround could be faster. Thx
July 17, 2026
Reply from myRocky
Hi Martin,
Thank you for your feedback! 🚀 We're glad you took the time to share your experience with us.
We're sorry to hear the time between placing your order and receiving it felt longer than expected. We understand how important timely delivery is, and we appreciate you letting us know. Your feedback helps us identify opportunities to improve our service.
Thank you again for your support. If there's anything we can help you with, please don't hesitate to reach out to us at contact@myrocky.ca.
Reply from myRocky
Hi Francois,
Thank you so much for your review! 🚀 We're happy to hear you had a great experience with our service. Feedback like yours means a lot to our team and motivates us to keep delivering the best care possible.
We truly appreciate your support. If you ever need anything, we're always here to help at contact@myrocky.ca.
Absolutely horrible customer service
Absolutely horrible customer service. You can't talk to a live service rep. I was trying to cancel an order before being charged $271 but couldn't get ahold of anyone. By the time they responded to my email, they said it was too late and the order had been processed. They wouldn't provide a refund. Stay away from this company.
***As an update, I'd like to add that when shopping around, these guys are overpriced in comparison to their competition.
July 16, 2026
Unprompted review
The service was spot on.
The service was spot on.
Larry Laurente is the person I communicated with, TOP NOTCH EMPLOYEE!!!
July 15, 2026
Unprompted review
Reply from myRocky
Hi Gerald,
Thank you so much for your kind words! 🚀 We're thrilled to hear you had such a great experience with our team.
We'll be sure to pass your shout-out along to Larry. He'll be happy to know his service made such a positive impression. Thank you for recognizing his efforts!
We truly appreciate your support, and if you ever need anything, we're always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Martin,
Thank you for your review! 🚀 We're so glad to hear your order arrived on time and that you appreciated our discreet delivery. We know privacy and reliability are important, and we're happy we could provide both.
Thanks again for your support! If you ever need anything, we're always here to help at contact@myrocky.ca.
A service that doesnt care about you
As health care providers it is your responsibility to follow up and speak to your patients. Subscriptions are for convenience yes, but this is a violation of health practices within Ontario. How can you assume everything is still ok and just refresh a script?
You also cannot contact anyone, their phone number is out of service.
When you try to pause or cancel the subscription - nothing occurs. It paused my subscription only once, after that even after my order was processed, I wanted to pause the next script - nothing paused.
When you try to tell the chatbot that you need to speak with someone, there isnt anyone to contact, so the bot keeps looping its messages.
I was contacted to have my review removed in exchange for monetary value, please use this review as every warning to not use such a flawed platform.
The response below is typical HR language trying to deflect the responsibility of a healthcare service to actively engage and follow up with their patients.
July 13, 2026
Reply from myRocky
Hi Ar,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet your expectations.
myRocky operates on a subscription-based treatment model designed to support continuity of care. Treatment is provided under the care of licensed healthcare practitioners, and subscriptions renew automatically unless paused or cancelled before the renewal is processed.
As your subscription was not paused or cancelled before your renewal was processed, we were unable to stop the shipment. Your subscription has since been cancelled, and no further renewal orders will be generated.
If you have any further questions or concerns, please don't hesitate to contact us.
I didn’t get what I wanted.
I didn’t get what I wanted and the website is very non-intuitive so it’s hard to order the items that you want. Very slow response to email questions. Very disappointed won’t use them anymore.
July 13, 2026
Reply from myRocky
Hi Peter,
Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.
Providing a straightforward patient experience and responsive support is important to us, and we're sorry to hear this wasn't your experience.
If you have any further questions or concerns, please don't hesitate to contact us at contact@myrocky.ca. We'd be happy to assist.
I have had such a wonderful experience…
I have had such a wonderful experience with My Rocky so far!! it was painless to get approved for the GLP-1 and has been seamless ever since my first delivery. The doctors are very knowledgable and are always checking in to make sure you are OK and to monitor progress. Highly recommend!!
July 13, 2026
Reply from myRocky
Hi Melissa,
Thank you so much for sharing your experience! 🚀 We're so happy to hear that getting started with your GLP-1 treatment was simple and that everything has gone smoothly since your first delivery.
It's great to know our doctors have been able to support you throughout your journey by checking in regularly and monitoring your progress. Providing ongoing care is an important part of what we do.
Thank you for your recommendation and for trusting MyRocky with your care. If you ever need anything, we're always here to help at contact@myrocky.ca.
Reply from myRocky
Hi there,
Thank you for your review! 🚀 We're so glad to hear you were happy with our quick service. Providing fast and reliable support is something our team works hard to deliver every day.
We truly appreciate your support. If you ever need anything, we're always here to help at contact@myrocky.ca.
Best service !
July 6, 2026
Reply from myRocky
Hi Dominic,
Thank you so much for the amazing review! 🚀 Hearing that you think we're the best service means the world to our team.
We truly appreciate your support and the trust you've placed in MyRocky. If you ever need anything, we're always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Josee,
Thank you for sharing your feedback. We are truly sorry to hear that your current medication hasn’t provided the results you were hoping for.
Because everyone's body is different, response times and results can vary significantly from person to person. We tried reaching out to you via phone and email to ensure you are fully supported however we weren't able to connect.
We highly recommend messaging your clinician through your Rocky Account. They can review your progress and suggest alternative treatments or adjustments better suited to your body.
We want to make sure you get the care that works for you.
Please check your inbox for our email, or feel free to reach back out to us directly at contact@myrocky.ca so we can help you coordinate with your clinician.
Easy to get along
July 9, 2026
Unprompted review
Reply from myRocky
Hi John,
Thank you for your review! 🚀 We're glad to hear you found our team easy to work with. We always want every interaction to feel friendly, approachable, and hassle-free.
We really appreciate your support, and if you ever need anything, we're always here to help at contact@myrocky.ca.
Recommend the website
What made me put 5 stars, is the fast response from the support team, shoutout specifically to Jaymee Arabella, account manager who took care of my request pretty quickly.
Rocky website is pretty easy to navigate and intuitive, the subscription service is good and reliable.
July 9, 2026
Unprompted review
Reply from myRocky
Hi Tito,
Thank you so much for your thoughtful review! 🚀 We're thrilled to hear that our support team made such a positive impression, and we'll be sure to pass your kind words along to Jaymee. She'll be happy to know her quick assistance made a difference.
We're also glad you found the MyRocky website easy to navigate and that your experience with our subscription service has been smooth and reliable. That's exactly what we strive to provide.
Thank you for your trust and support. If you ever need anything, we're always here to help at contact@myrocky.ca.
Product and price ok
Product and price ok , but delivery time is poor .
Takes time to deliver compare the competitors (MY GUY)
July 8, 2026
Reply from myRocky
Hi Olaolu,
Thank you for taking the time to share your feedback. 🚀 We're glad to hear you're happy with the product and feel it offers good value.
We're sorry that the delivery time didn't meet your expectations. We understand how important it is to receive your order promptly, and we're always looking for ways to improve our shipping experience.
We appreciate your honest feedback and your support. If there's anything we can help you with, please don't hesitate to reach out to us at contact@myrocky.ca.
I been ordering medication from you for…
I been ordering medication from you for quite a long time. The past month I sent my order 2 times and 2 times my money was refunded back. Then you tell me you don't ship to NL anymore.
Do you realize NL is a province of the same country you are. ( Discrimination at its finest ). This reminds me of something Trump would do. I never could see this happening in our Country.
Just to let you know they will ship to NL from Ontario. Thats a province of Canada.
Thanks but no thanks,
George Crant
July 6, 2026
Unprompted review
Reply from myRocky
Hi Spencer,
Thank you so much for your review! 🚀 We're delighted to hear you had an excellent experience with our service. Comments like yours mean a lot to our team and motivate us to keep delivering the best care possible.
We truly appreciate your support. If you ever need anything, we're always here at contact@myrocky.ca.
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