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My Skin Feels Reviews 

141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company, often describing the skincare line as an absolute game-changer. Customers frequently praise the natural, sustainably sourced ingredients, gorgeous scents, and gentle formulas that leave sensitive skin feeling deeply nourished, soft, and hydrated without any greasiness. Consumers deeply appreciate the ethical brand values and eco-friendly packaging, noting that these reliable items bring genuine joy and wonderful results to their everyday wellness routines. Some reviewers were not happy with certain ingredients, mentioning that the scented formulas caused unexpected skin flare-ups, rashes, or worsening eczema instead of providing relief. A few people also felt that the products did not deliver the desired moisturizing results for drier skin types.

What people talk about most

Product

People report positive experiences with the product, highlighting its nourishing and gentle formula.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the nourishing and hydrating benefits... See more

User experience

Users describe positive interactions with user experience, highlighting how enjoyable and easy products are... See more

Ethics

Reviewers highlight positive aspects of ethics, expressing deep appreciation for the brand values and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Started using My Skin Feels products a few weeks ago and they have been an absolute game-changer! The moisturiser is incredible - super hydrating, nourishing and gentle, and little goes a long way and... See more

Company replied

Rated 5 out of 5 stars

In terms of sustainability/brand ethics, of course, but these products also make a tangible difference to your skin! It’s instantly noticeable compared to a lot of other mediocre products on the marke... See more

Company replied

Rated 5 out of 5 stars

This is an amazing company!! Not only are the products gorgeous to use, ethically produced, and made from food waste, (which I love the thought of), but they have just generously donated two produc... See more

Company replied

Rated 5 out of 5 stars

Hello Firstly huge congratulations on your Dragons Den success! I am very pleased for you! My husband first spotted your cream at the Farmers Market near us almost a year ago and that started me us... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop
  6. Skin Care Products Vending Machine

About My Skin Feels

Written by the company

My Skin Feels Products

My Skin Feels is an award-winning skincare brand from Brighton, recently featured on BBC Dragon’s Den. We create over 99% natural, vegan skincare using rescued ingredients from the organic tomato ketchup, olive oil, breakfast oat and orange juice industries. By giving these nutrient-rich by-products a second life, we're able to create efficacious skincare while helping reduce food waste and environmental impact.

Our products are loved by people with sensitive, dry and eczema-prone skin, and are designed to support a healthy skin barrier with gentle, naturally derived fermented ingredients.

We believe skincare should be simple, effective and suitable for even the most delicate or reactive skin. From nourishing face creams and body care to everyday moisturisers, our multitasking products are designed to support healthy ageing, long-lasting hydration and support healthy skin naturally.

100% Vegan

100%
VEGAN

Rescued Food

RESCUED
FOOD

Recycled Water

RECYCLED
WATER

Natural Ingredients

NATURAL
INGREDIENTS

Cruelty Free

CRUELTY
FREE

Recyclable

RECYCLABLE

Everything is made locally in the UK and packaged in recyclable aluminium sourced from Europe, helping to reduce plastic waste and reduce our environmental footprint. Thanks to our upcycled orange ingredients, we're also able to make use of recycled water recovered during juice production. We're proud to create natural skincare that's better for sensitive skin and better for the planet — combining high-performance ingredients, sustainable innovation and ethical manufacturing in every product.

As part of our commitment to our community, we donate 1% of sales to Brighton & Hove Food Partnership to help tackle food waste locally.

Shop Now My Skin Feels Product Range

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(141)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used this product for 18 months…

I have used this product for 18 months and don’t want to swop.

May 7, 2026
My Skin Feels logo

Reply from My Skin Feels

Hi Pauline. thank you so much for taking the time to leave us a review, we're so happy you're enjoying our products! Thank you for your continued support, it means a lot. Best wishes, Danielle & Team MSF

Rated 1 out of 5 stars

No luck

I was hoping this product would really benefit my wife’s condition, unfortunately it has not worked

May 7, 2026
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Reply from My Skin Feels

Hi there, we're sorry to hear that our products haven't quite worked for your wife's skin. If you'd like to reach out to us directly with more information, so we can discuss further and try to help then please do email us at contact@myskinfeels.com. Best wishes, Danielle & Team MSF

Rated 4 out of 5 stars

Moisturiser arrived in good time

Moisturiser arrived in good time . Lovely packaging. The moisturiser itself smells beautiful however, I’m not sure if it moisturises well enough for my older, dry skin. My skin is also very sensitive and I’ve had a rash in the usual areas since using it.

May 1, 2026
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Reply from My Skin Feels

Hi Rebecca, thank you very much for your feedback. We are working on an amazing balm which will pair amazingly with our moisturiser for when your skin needs a little extra hydration, so do stay tuned for that. If you have any questions, at all, or would like to discuss your sensitive skin with us, be happy to know more information! Do reach out to us at contact@myskinfeels.com. Best wishes, Danielle & Team MSF

Rated 2 out of 5 stars

Skin reaction to essential oils in product

Unfortunately, my eczema got worse using this moisturiser. The product stings due to the essential oil content. I purchased as advertised as ‘fragrance free’ but it is scented and includes essential oils. It’s a shame as really love the ethos of the brand!

May 6, 2026
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Reply from My Skin Feels

Hello, thank you for your feedback. When we advertise "fragrance free" we mean free-from synthetic fragrances, but we do use a small amount of essential oils to give the products our signature scent. We can see how this may lead to confusion and we're so sorry that that was the case for you - please know it is never our intention to mislead anyone! Our products are tested for sensitive and eczema-prone skin and have been deemed safe, and lots of our other customers who suffer from eczema use our moisturiser and have seen amazing results. But, of course, this may not be the case for everyone - especially if your skin may be particularly sensitive to essential oils. Please reach out to us directly at contact@myskinfeels.com if you'd like to discuss anything further with us or have any questions at all. We can only apologise, again, for any confusion and want to let you know that we're working on two new products that are free from essential oils, too, so do keep updated with us and reach out if you have any queries. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Beautiful product

Beautiful product, feels amazing on my skin, smells gorgeous.
Quick delivery. Would definitely recommend.

May 6, 2026
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Reply from My Skin Feels

Hi Sarah, thank you so much for taking the time to leave us this amazing review! We're so pleased you love our moisturiser and we're very grateful for your support! It really means a lot, so thank you. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

It’s a fantastic moisturiser at a good…

It’s a fantastic moisturiser at a good price and great service too, I subscribe and it comes on time.

May 6, 2026
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Reply from My Skin Feels

Hi Anya, thank you so much for your lovely review - we're so happy you're loving our moisturiser. Thank you for being a subscriber and for your continued support, it really means the world! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars
My Skin Feels logo

Reply from My Skin Feels

Hi Rubes, thank you so much for this review! We're thrilled you're happy with the speed of your order and that you're loving out products. It means a lot! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Lotion is divine!

Love the sustainability ethos behind this brand! The lotion is divine- wonderful texture & scent. It absorbs beautifully and gives my skin a dewy sheen. It's helping my husband's eczema/psoriasis skin condition and I'm loving it for the glow it gives my menopausal skin. Win-win for humans & planet Earth alike!

April 30, 2026
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Reply from My Skin Feels

Hi Rebecca, thank you so much for your amazing - it really means the world. We're so happy you and your husband are loving our moisturiser and thank you for your support! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

I have suffered with eczema for years…

I have suffered with eczema for years and my skin feels moisturised has cleared it up in days.

April 24, 2026
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Reply from My Skin Feels

Hi Chloe, thank you so much for sharing - this is amazing!! We're so thrilled our moisturiser has cleared your eczema up, it honestly makes us so happy we could help. Thank you again for your support, it means a lot. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Happy Hands - great smell!

'My Skin Feels Moisturised' moisturiser has been an absolute blessing for my daughter's skin, especially her hands. She regularly suffers with eczema and severely chapped hands that often crack deeply and sometimes bleed. So after receiving a mailshot from the products founder, I decided to buy the moisturiser for my daughter feeling we had nothing to lose to try and repair her broken skin.

Amazingly, she has noticed a huge difference and her hands healed. Recently, she ran out and very quickly she was back to sore chapped hands and wondering if I could get her some more quickly. She is a uni student and so I decided to do the monthly subscription knowing it is delivered straight to her door! The product smells lovely and we definitely can't smell the ketchup!

The ordering process has been super efficient and easy too.

Well done Team My Skin Feels your moisturiser has been a hit. Look forward to following the journey.

April 20, 2026
Unprompted review
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Reply from My Skin Feels

Thank you so much for your amazing review! We are so pleased our moisturiser has worked so well for your daughter's eczema and dry hands - it really means the world to us that our products can offer some relief. We really appreciate the support, thank you again! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Amazing product

Amazing product. My 11yr old has pre-teen skin and like that fact that this is so natural - and absolutely calms down her spots. Have recommended to so many others!

April 20, 2026
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Reply from My Skin Feels

Hi Anne, thank you for your lovely review of our products and for spreading the word to others! We really appreciate it and are so happy your daughter loves them. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Best moisturiser and cleanser ever!

I love the moisturiser and cleanser.
So natural , and they leave my skin feeling so soft and fresh.
I am 58 and have tried many products. These are the best !

April 20, 2026
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Reply from My Skin Feels

Hi Sara, thank you so much for this amazing review! We're so thrilled you're enjoying our products - thank you for taking the time to give us feedback, it really means a lot. Best wishes Danielle & Team MSF

Rated 5 out of 5 stars

You enabled my order outside the uk

You enabled my order outside the uk. Love your products

April 7, 2026
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Reply from My Skin Feels

Hi Britt, thank you so much for your lovely review. We're really happy to be able to provide you our products outside the uk and we thank you for your continued support! It really means a lot! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Best Skin Cleanser

I bought the face cleanser for my sister-in-law who is allergic to a wide range of cosmetics and unable to use anything on her skin. She’s been using the cleanser for several weeks and tells me it’s the best product she has ever used and her skin is looking fantastic

April 13, 2026
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Reply from My Skin Feels

Hi Shirley, thank you so much for your amazing review of our cleanser! We're so thrilled your sister-in-law is loving it and that it's working for her sensitive skin, that's really wonderful to hear. Thank you for your support of our brand! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Makes my skin feel great.

April 1, 2026
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Reply from My Skin Feels

Hi, thank you so much for taking the time to leave us a review - we're so glad you're loving our products. It really means the world! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Product is great

Product is great. Perfect for all skin types and you only need a very small amount. Packaging of the product is good and can be recycled.

April 7, 2026
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Reply from My Skin Feels

Hi Helen, thanks so much for such an amazing review - and your support! It really means a lot. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

it was great meeting you in Richmond- I…

it was great meeting you in Richmond- I bought the moisturiser for my duaghter who has problematic teenage skin and she loves it

March 28, 2026
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Reply from My Skin Feels

Hi Helen, thank you so much for taking the time to leave us a review! It was a pleasure to meet you in Richmond and we're so glad your daughter loves our moisturiser - it really means a lot! Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

An amazing product! Hydrating and Glowy

An amazing product! I was slightly worried as my skin can be slightly temperamental with new face cream as some break me out however this moisturiser works so well with my skin. My skin feels soft, hydrated and it gives a nice glow which works well under my makeup up.

March 27, 2026
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Reply from My Skin Feels

Hi Phoebe, thank you so much for such an amazing review! We're thrilled our moisturiser gives you such great results, thank you so much for supporting us. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Efficient delivery.

Efficient delivery.
Regular updates
Excellent product

April 1, 2026
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Reply from My Skin Feels

Hi Denice, thank you so much for a lovely review. We're really glad to hear it. Best wishes, Danielle & Team MSF

Rated 5 out of 5 stars

Love the product

Love the product. Order delivered quickly.

April 8, 2026
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Reply from My Skin Feels

Thank you so much for your review, we're so happy to hear you love the product! Best wishes, Danielle & Team MSF

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