I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
While there was a hiccup in the beginning the company made beyond great efforts in communication with me. More importantly validation. The physician I was assigned took time with me and I know I have... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
Contact info
4.2
Great
315 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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SCAM!!
SCAM!!! Charged 296.99 without authorization. I have reported them. Again, SCAM!!!
July 14, 2025
Unprompted review
Reply from MyStart Health
Hey Kim, I'm sorry you had this negative experience with us. I have one of our managers reaching out to you to try to clear this up. The program is a monthly program which is clearly defined in our terms and is regularly known that if you're going to start a weight loss program like this you are going to want to stick with it for more than one month. I will do everything in my power to make this right for you.
Sincerely,
Matt, CEO, MyStart Health
Reply from MyStart Health
Hi Alicia, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Understanding and Helpful
The Dr. had all my information. And understood that I was on level 5.
Very helpful!!
August 8, 2025
Unprompted review
Reply from MyStart Health
Hi Kim, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The NP was Very nice and professional
The NP was Very nice and professional
August 7, 2025
Unprompted review
Reply from MyStart Health
Hi Monica, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi AJ, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Megan was prompt, knowledgeable and thorough
Megan was prompt, got all her info from me and refilled my prescription. Your system is easy to use and your NP’s are quite thorough and knowledgeable.
August 6, 2025
Unprompted review
Reply from MyStart Health
Hi Greg, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
My NP was quite personable and…
My NP was quite personable and sympathetic.
August 6, 2025
Unprompted review
Reply from MyStart Health
Hi Leland, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The only complaint is when I get an…
The only complaint is when I get an auto schedule appointment it is hard to figure out the time zone it is in
August 5, 2025
Unprompted review
Reply from MyStart Health
Thank you for that feedback Debra. We can definitely use that to improve future communication. Appreciate you taking the time to let us know so we can continually improve our processes. Hope we can make this a 5-star experience and earn your business for a long time to come. thanks! Matt, CEO, MyStart Health
I had to wait close to an hour to visit…
I had to wait close to an hour to visit w Nurse Schwab. She wasn’t able to connect to video
Otherwise the provider was great
August 5, 2025
Unprompted review
Reply from MyStart Health
We're sorry you had to wait that long. We try to get to every customer as quickly as possible. We have had a lot of new people sign up in the past week which is great but sometimes it can take an hour for a provider to be available. Hopefully we have you on the right track now and we can earn those extra two stars. :-) Thanks! Matt, CEO, MyStart Health.
Ask questions it can only help in your evaluation
Very kind, not rushed and professional, knowledgeable care givers
August 5, 2025
Unprompted review
Reply from MyStart Health
Hi Cristopher, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Quick and easy
August 4, 2025
Unprompted review
Reply from MyStart Health
Hi Arlene, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Tony, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I appreciated the provider calling me…
I appreciated the provider calling me when a video chat was not possible. He was polite, thorough and kind.
August 4, 2025
Unprompted review
Reply from MyStart Health
Hi Pamela, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
It’s been slow starting
It’s been slow starting. I have lost 20 lbs in three months. I had hoped it would be more. I have had breakthrough hunger and cravings all along. Seems the dose could have been higher. $1,200 seems a lot for 20 lbs. I am not giving up and will try this increased dose to further my weight loss. Thank you for all the help given so far. I like your company and trust you. Deanna Carter
July 29, 2025
Unprompted review
Reply from MyStart Health
Hi Deanna, thanks so much! We appreciate the 4-star feedback and your commitment to better health. If you found us by searching "is MyStart Health legit," your review helps others feel confident in their choice. Would also love to know how we can earn that 5th star :-)
Reply from MyStart Health
Hi Julie, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Easy process for renewing prescription's
Easy process for renewing prescription's
July 27, 2025
Unprompted review
Reply from MyStart Health
Hi Stephanie, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Fantastic experience
Very informative, answered all my questions, made me feel comfortable, very understanding.
July 27, 2025
Unprompted review
Reply from MyStart Health
Hi Aundrey, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
She listened to me
She listened to me, gave me ideas on some areas to improve
July 26, 2025
Unprompted review
Reply from MyStart Health
Hi Meb, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
It was OK
I’m not quite sure I would equate an email with a visit. The nurse practitioner simply introduced herself in an email and told me she was increasing my dosage after I filled out a questionnaire.
July 25, 2025
Unprompted review
Reply from MyStart Health
Hi Sharon, thanks so much for taking the time to leave the review. Would also love to know how we can earn a 4th or 5th star :-) please let us know how we can help make this a better experience.
Reply from MyStart Health
Hi Connie, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
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