I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
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Review summary
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Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
While there was a hiccup in the beginning the company made beyond great efforts in communication with me. More importantly validation. The physician I was assigned took time with me and I know I have... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
Contact info
4.2
Great
315 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Very easy to work with
August 19, 2025
Unprompted review
Reply from MyStart Health
Hi Crystal, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Brian, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
The only problem I have had is not…
The only problem I have had is not being able to get on my portal to refill.
August 23, 2025
Unprompted review
Reply from MyStart Health
Hi Heather, sorry you're having trouble with the patient portal. Let's fix this. Please send me more information and I will make sure one of our managers gets in touch ASAP to help you through the process. You can send the info here in a private message or send a message to our support team and tell them to put you directly in touch me and I'll personally make sure this is handled. support@mystarthealth.com
We appreciate your business and want to do everything in our power to make this a 5-star experience.
Matt, CEO, MyStart Health
The Provider was encouraging.
The Provider was professional, yet genuinely expressed care and concern for me. I received great care, my questions were answered. I was encouraged to stay focused and work the program.
August 22, 2025
Unprompted review
Reply from MyStart Health
Hi Julie, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Glenn, thanks so much! We appreciate the feedback and your commitment to better health. If you found us by searching "is MyStart Health legit," your review helps others feel confident in their choice.
Reply from MyStart Health
Hi Cheryl, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Ashley from customer service was great
Ashley from customer service was great. I was having problems logging into my portal and she was very helpful.
August 19, 2025
Unprompted review
Reply from MyStart Health
HI Kim, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Responsive electronic communication
Your electronic communication has been responsive and clear. The televisit with the Doctor was pleasant and informative. She was funny and great.
I liked that if you leave the program, you can come back without any additional fees...just pay for the meds.
July 24, 2025
Unprompted review
Reply from MyStart Health
Hi Susan, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I felt heard from the people who trying…
I felt heard from the people who trying to help!
July 19, 2025
Unprompted review
Reply from MyStart Health
Hi Tom, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
First batch performed as expected
First batch performed as expected - appetite dramatically curbed, lost 8 lbs first month. Second batch...nothing. Appetite came back, gained three lbs and counting. Let Mystart customer support know by email and phone. All reps were sympathetic. Nurse called to explain that it was probably a titration issue but would not send replacement or refund the cost of second month. It is not their policy. The second batch simply did not work. I cancelled. Would still like my money back.
July 24, 2025
Unprompted review
Reply from MyStart Health
Hi Michael, I am bummed you had this experience with the product. I am happy our team was understanding but I want to make this right for you. I am going to have one of our managers reach out to you directly to solve this and get you on the right track. We will make this right.
Sincerely,
Matt, CEO, MyStart Health
Reply from MyStart Health
Hi Nancy, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Poor customer service should not rewarded by payment.
This experience has been kind of a nightmare. I started in July, received my medication and was taking it daily, but no effect whatsoever. No weight loss and absolutely no response from customer support. They would send email telling me to complete intake but no link, no access, no nothing. No call back! Not what I paid for!
August 11, 2025
Unprompted review
Reply from MyStart Health
Hi Julie, I am so sorry to hear about your frustrations with the intake and refill process. We hear you. I want to make this right for you. We have made very good improvements to the operations of the business to make this much simpler for customers going forward. I do see in our records that you received a refund for the product. I would love the opportunity to win back your business and show you we can do better at MyStart. Please reach out if I can assist you and get you started on a better track here.
Sincerely,
Matt, CEO MyStart Health
The professionalism stands out
The professionalism stands out. Someone of my age is not just helpful as expected. Thank you.
August 17, 2025
Unprompted review
Reply from MyStart Health
Hi Curtis, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Reply from MyStart Health
Hi Elizabeth, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I've been emailing customer service…
I've been emailing customer service with no response sorry I joined
August 13, 2025
Unprompted review
Reply from MyStart Health
I am sorry you are unhappy. We are here to support you and I will personally do whatever I can to make this better for you. Please message me with more details and give us a chance to earn those other two stars. We will make this right.
Matt, CEO, MyStart Health
My Start Health is a SCAM just stole 800.00
I can't find any of my previous information in the client portal, no one is responding to my messages. I got a call from a random person asking for my credit card info over the phone stating they were refunding me my payment and wanted to refill me. I tried calling multiple times but just get sent to a voicemail. Do not use this is a scam company. I just paid for three more months of meds but have no way to order them.
August 15, 2025
Unprompted review
Reply from MyStart Health
Tammy, I am so sorry to hear about your frustration. 1. I promise you we will make this right. 2. I show you were already refunded. Regardless, we are intent on providing a great experience and providing results for customers. Let's make sure we get this right for you. I am going to have one of our managers reach out to you to solve this and make sure we are on better footing going forward. wishing you well.
Matt, CEO, MyStart Health
Stay away from this scam
Stay away from this scam. They never sent any product; charged an automatic subscription of nearly $300 per month. They disputed my CC claim and won. The company name and phone number on my statement was just for billing purposes; said they had no record of me having an account. Impossible to cancel.
March 18, 2025
Unprompted review
Reply from MyStart Health
Janet, I am not sure of what the confusion could have been with us not having a record of your order. I'm sorry for your frustration and that you had to deal with your bank on this. That is never easy. I would like to resolve this and make it right for you. I'm so sorry you had this bad experience. Please reach out if we owe you any additional refund or we can help in any way.
Sincerely,
Matt, CEO MyStart Health
Excellent video Apt with Danielle
The clinician I met with was Daniele. She was very kind, compassionate and explained the medication process in detail. My medication came very quickly as she said it would. Overall I am very happy with My Start Health for my weight loss journey. Also I feel great with the weight loss and seeing the results
July 7, 2025
Unprompted review
Reply from MyStart Health
Hi Cindi, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Fast and thorough
My virtual appointment today was fast and thorough. I got the help and answers I needed and next step information.
August 11, 2025
Unprompted review
Reply from MyStart Health
Hi Kimberly, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
outstanding…
She was great as per the last video call. it is what happens after the call is when I have the problems. who ever does not follow through. Also I was told that I was supposed to be charged $221.00 not $296. 00 no one adjusted the amount for me.
August 9, 2025
Unprompted review
Reply from MyStart Health
Hi Patrick, thank you for the 5-star review. I did pass your case on to my director of customer relationships and he's reaching out to make this right for you on the pricing side. It sounds like you received one of our promotional prices to start the program very inexpensively and maybe the credit wasn't given. We will get this straightened out and earn all 5-stars.
Thank you for trusting us on your weight loss journey.
Matt, CEO, MyStart Health
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