MysteryLocks Home Escape RoomsReviews 

72
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the games for being incredibly fun, with unique designs and thoughtfully crafted puzzles that provide an exciting experience. Many people appreciate the high quality of the materials and the well-designed scenarios, which are challenging yet not overly complicated, making them suitable for various groups. Reviewers also highlight the ease of setup, making the games simple to prepare and play, often with the ability to adapt them for different events or to add personal touches. However, some customers also noted that certain challenges were very difficult to figure out, and a few felt the games were too advanced for younger children, leading to confusion. A small portion of people mentioned minor mistakes in the game or superficial puzzles, and some wished for a demo to work out logistics before starting.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic gameplay, fun, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the games super fun,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the "down the rabbit" enigma and TWO OF THE CHALLEGUES ARE VERY DIFFICULT TO FIGURE OUT. THE DOORS (the selected figures are not well pointed specially of te clock tonges) and the other are t... See more

Company replied

Rated 4 out of 5 stars

The puzzles & the experience were great! The instructions were lacking but customer service was quick & helpful. The tiny print was difficult to read, maybe a different font would be better. I did no... See more

Rated 4 out of 5 stars

We had a fun time but it was definitely too advanced for my kids 12 and under. My 18 year old and his friends helped, but we needed most of the clues. It was alot of fun, though. We fumbled our way... See more

Company replied


Company details

  1. Toy and Game Manufacturer
  2. Game Store

Written by the company

Welcome to MysteryLocks, your go-to destination for immersive and unforgettable home entertainment! Our easy-to-setup printable escape rooms promise hours of mystery, excitement, and adventure, all within the comfort of your own space. Designed for individuals, families, and groups of all sizes, our collection boasts over 60 engaging themes, ranging from kid-friendly party games to challenging adult experiences. Customize your adventure with unique escape room props and decor to create a fully immersive experience tailored to your preferences. Ideal for memorable nights with friends or distinctive party activities, MysteryLocks has something for everyone. Don't wait any longer – download our Print & Play escape room games now and embark on a one-of-a-kind journey without leaving your home!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(72)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fun and not too easy

Great fun and not too easy. 😀

March 26, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

We’re so glad you had fun — and that the challenge level felt just right! Thanks for sharing your experience and for playing with us. 🙂

— Robert & Gabriel @ MysteryLocks

Advertisement
Rated 5 out of 5 stars

Wife had friends over for the game

Wife had friends over for the game. Went well. Problem for the older women with the small font to read.

April 16, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thanks for sharing your experience, Jon! We’re glad the game went well overall, and we really appreciate the note about font size. We’ll keep that in mind for future designs to make sure everyone can enjoy the puzzles comfortably.

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Teens 13 and 15 had a good time

Teens 13 and 15 had a good time. The walkthrough printout could be better… please line up the picture with the number. Got confused while giving them a hit

March 17, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thanks so much for the feedback! Those games are from our earlier collection, so the walkthrough format isn’t as polished as our newer ones. We’re already working on updates to make the hints clearer and easier to follow — really appreciate you pointing it out. Glad to hear the teens had a good time!

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Moderately challenging and worth every penny!!

Last year we bought another of MysteryLocks’ escape room puzzles. It was a great experience for my teens plus my husband and myself!! Even though we set it up, we got to enjoy the puzzles along the way because we didn’t read too much as we prepared it ;)

It was fun, moderately challenging, and worth every penny! We loved it so much, we bought another one for this year. Looking forward to playing alongside our teens again this year! I expect it will be every bit as fun as the first one. Thanks, guys!!

March 9, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thank you for such a wonderful review, Crystal! We’re so glad you and your family could enjoy the puzzles together — even while setting them up. We design the prep process carefully so game masters can still experience the fun without spoiling it all in advance. Our goal is always to make the puzzles moderately challenging, yet clear and frustration-free. We can’t wait for you to dive into your next adventure with us!

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Purchased a wonderful cypher to use…

Purchased a wonderful cypher to use during escape room! Thank you!

February 26, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

So glad you enjoyed the cipher, Antonella! Thanks for adding it to your escape room — we love knowing our props become part of creative setups like yours.

— Robert & Gabriel @ MysteryLocks

Advertisement
Rated 5 out of 5 stars

We love these Escape Rooms

We love these Escape Rooms. My oldest helps me set up and then the boys and friends solve. It's becoming a family tradition. Thanks!!

February 15, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

We absolutely love hearing that our escape rooms have become part of your family tradition, Robert! The mix of setup teamwork and puzzle-solving fun is exactly what we hope for. Thanks for letting us be part of those special moments. 🙂

— Robert & Gabriel @ MysteryLocks

Rated 2 out of 5 stars

I wanted to let my class do it but…

I wanted to let my class do it but there were no clear instructions and I didn't understand how to use the clues correctly. Maybe I am missing something

February 11, 2025
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thank you for your feedback, Rebecca — and I’m truly sorry your experience wasn’t what you hoped for. Our goal is always to make our escape rooms as clear and user-friendly as possible, but I understand some setups can feel confusing the first time.

We did follow up privately to apologize and to offer support, since we would have been more than happy to walk you through the setup or provide a different game that might better suit your classroom. We respect and value educators greatly, and your feedback helps us improve our instructions and hint systems for future releases.

Even though this experience didn’t work out, we hope you’ll find the right tools for your students, and we’ll continue working hard to make our games easier to use and more accessible for teachers.

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

This printed really nicely and was a…

This printed really nicely and was a lot of fun!

December 25, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

So glad to hear the print quality and gameplay both hit the mark, Brian! Thanks for sharing your experience — we’re happy you had fun with it.

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Outstanding Service and Exquisite Puzzle Detail!

I can’t recommend Mystery Locks highly enough! They provided outstanding customer service, guiding me through the puzzle selection process with expertise and patience to ensure I found the perfect fit for my needs. The detail in their puzzles is absolutely exquisite, and you can tell a lot of care and creativity went into every aspect of the design. My students will be completely captivated, and I’ll definitely be returning to Mystery Locks for future escape game needs. Thank you for such a fantastic experience! Five stars all the way!

November 3, 2024
Unprompted review
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thank you so much for this wonderful review, Brenna — it truly made our day! We’re thrilled to hear the service and puzzle details stood out to you, and we can’t wait for your students to dive into the experience. We put a lot of heart into making each escape room both fun and meaningful, so your words mean the world to us. Excited to welcome you back for more adventures anytime!

— Robert & Gabriel @ MysteryLocks

Advertisement
Rated 5 out of 5 stars

wonderful people behind this company :)

October 31, 2024
Unprompted review
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

That’s such a kind thing to say, Renāte — thank you! We truly put our hearts into everything we make, so it means a lot to be seen not just for the games but for the people behind them too. 🙂

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Easy entertainment

I purchased Psycho's Maze and the Hotel of Lost Souls. Both were very well done. Set up was easy. I did contact MysteryLocks with a couple of questions and they replied quickly. Psycho's Maze was played with 14 adults. I printed two copies so everyone had something in their hands to work with but we collaborated as a whole group. We did use two of the hints but completed it under the hour time limit. It was a lot of fun. The Hotel of Lost Souls was a little harder. It was a group of six adults. We used more hints and it took us longer than the two hours but it was still a great experience. I look forward to more of these adventures.

October 8, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thank you for such a wonderful and detailed review, Kayla! We’re so glad both Psycho’s Maze and Hotel of Lost Souls gave your groups such memorable experiences. Printing extra copies so everyone could get hands-on was such a clever idea for a big group.

Fun fact — Hotel of Lost Souls was one of our very first ventures into using themed envelopes (that double as part of the puzzles), 3D paper models, and some unexpected folding techniques. We poured so much excitement into launching it, and knowing that after all these years it’s still a hit and a challenge makes us feel we did the right thing. We can’t wait to bring you even more adventures!

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Used it for our 13 year old’s birthday…

Used it for our 13 year old’s birthday party. It was a hit. We will be buying again.

October 8, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

We’re so glad the game was a hit at your 13-year-old’s birthday party, Chelsea! Thanks for letting us be part of the celebration — can’t wait to have you back for the next one.

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Loved the fun

Loved the fun! Such a great way to spend time with family! A bit challenging - but that’s what made it something so engaging. Thank you for sharing!

October 7, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thank you for sharing this, Bonnie! We’re so glad the game brought your family together and that the challenge made it even more engaging. That balance of fun and puzzling is exactly what we love creating — and we truly appreciate you joining us for so many adventures along the way!

— Robert & Gabriel @ MysteryLocks

Advertisement
Rated 5 out of 5 stars

Great puzzles

Great puzzles, and super easy to set up

September 15, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

So glad you enjoyed the puzzles and found the setup easy, Gemma — that’s exactly what we aim for. Thanks for playing with us!

— Robert & Gabriel @ MysteryLocks

Rated 4 out of 5 stars

We hosted a birthday party with this as…

We hosted a birthday party with this as one of the events. Being a mine theme, we put the kids in our dark unfinished basement with a single dim bulb of light, lanterns, and cave 'music' to set the mood. The boys had a great time and thought the game was a lot of fun! It was a hit! Our only disappointment is that for our two groups competing against each other it took them only 10-15 minutes each, 4 kids in each group, ages 8-11. They could have handled it being twice as long. We'll have to try an adult one next time instead.

July 19, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

We really appreciate your feedback, Rosalyn! The Gold Mine was actually one of the very first kids’ games we ever created, so you’re right — we were still learning a lot back then. Since then, our newer kids’ games definitely have more complexity and longer playtime, but we’re glad this one still made for a fun party entry point. We’d love to have you back to try some of our more challenging adventures next time!

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Great games !

July 2, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thanks so much, Saskia! We’re glad you enjoyed the games and hope to welcome you back for more adventures soon.

— Robert & Gabriel @ MysteryLocks

Rated 4 out of 5 stars

MysteryLocks does instantly deliver…

MysteryLocks does instantly deliver downloadable escape room activities. I do wish though that the graphics were nicer, that they got a graphics artist to actually make some of their own images rather than slapping together images with power point shapes or something on them.

March 19, 2024
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

Thank you for your honest feedback, Sharon — we really appreciate it. The games you mentioned are among the very first we ever created, back when we were just starting out and learning the ropes. From the very beginning, we’ve always designed everything in-house, and over time we’ve grown a lot — improving not only our puzzle design but also our graphics, art, and storytelling.

Every game is created with passion, and we put a piece of ourselves into each one. Now, with 100+ games and tens of thousands of players’ feedback, we’ve been able to refine our style and continue evolving. We’d love for you to try some of our newer releases — they reflect just how far we’ve come.

— Robert & Gabriel @ MysteryLocks

Advertisement
Rated 5 out of 5 stars

Super fun game for us and our…

Super fun game for us and our grandkids! The directions were detailed and the suggestions to enhance the game were awesome! Can't wait to do another!

December 31, 2023
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

We’re so happy to hear you and your grandkids had such a fun time together, Cindy! It means a lot knowing the directions and enhancement suggestions helped make the experience even better. Can’t wait to have you back for your next adventure!

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

Great family activity

Great family activity ! My sons (11 and 9) found it super fun, and I enjoyed all the preparation

December 30, 2023
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

We’re so glad to hear your sons had a blast — and that you enjoyed the prep too! It’s always wonderful when both the setup and the puzzles become part of the fun. Thanks for letting us be part of your family time!

— Robert & Gabriel @ MysteryLocks

Rated 5 out of 5 stars

We loved that we could make this a…

We loved that we could make this a competition between groups. We had 4 groups of 4 people and it was a blast! We even had a treasure chest the fastest group had to find with a prize inside.

December 28, 2023
MysteryLocks Home Escape Rooms logo

Reply from MysteryLocks Home Escape Rooms

That sounds like such an amazing setup, Annemarie — we love the idea of turning it into a competition with a real treasure chest and prize at the end! We’re so glad everyone had a blast, and it’s wonderful to see how creative groups get with the games. Thanks for sharing your experience!

— Robert & Gabriel @ MysteryLocks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look