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Quorn Stone Reviews 1,752

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the selection process enjoyable and informative. Many highlight the excellent customer service, noting the personalized approach and quick, efficient handling of orders and inquiries. The products themselves are frequently described as top-quality, beautiful, and inspiring, with a wide selection that helps customers visualize them in their homes. However, some people were dissatisfied with the lack of flexibility in ordering and occasional issues with customer service responsiveness. A few customers also noted discrepancies between sample tiles and the delivered product, and found the sample sizes too small to make informed decisions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers had positive experiences with service, often describing it as proactive, helpful, and efficient.... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and efficient,... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the Harrogate showroom last week and was shown around by Kiera. She was amazing - incredibly patient while talking me through the differences between the stone options I was looking at. Sh... See more

Company replied

Rated 5 out of 5 stars

Ordered samples online, visited the Harrogate showroom and ordered for the first bathroom. So impressed with the quality, customer service was excellent. We have since ordered again for our en suite a... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the proactive service from Kiera at the Harrogate showroom. I found a selection of tiles I liked online and Kiera shared photos of a few different projects that helped us decide what... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

As the second generation to lead our family business, we are incredibly proud to be celebrating over 30 years at Quorn Stone. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service and high quality tiles

The staff at Quorn Stone in Bristol were responsive and helpful from the first time I walked in to their show room. Once I'd chosen the tiles I wanted, I was sent a clear description (including a link to a video) of what to expect when they were delivered. I'm delighted with the quality of the tiles.

May 11, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Sarah-Jane. Our Bristol team will be so happy to hear your kind feedback and we wish you all the best in your project using our tiles!

Rated 5 out of 5 stars

I visited the Harrogate showroom last…

I visited the Harrogate showroom last week and was shown around by Kiera. She was amazing - incredibly patient while talking me through the differences between the stone options I was looking at. She went above and beyond to help me place an order when the tiles I’d selected were out of stock online. The whole experience felt really personal and helpful, and I couldn’t recommend Kiera highly enough.

Thanks again Kiera! ✨

June 4, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Ella. We are so pleased you had the opportunity to visit our showroom and had a lovely time speaking with Kiera. We will be sure to pass on your kind words. We hope to see you again soon!

Rated 5 out of 5 stars

Hemel Hempstead showroom Amanda Moss

My husband and I visited the Hemel Hemstead showroom and found quite a few tiles which will work in our new house. Amanda was very knowledgeable and helpful narrowing down our options while finding the look we like.
We look forward to receiving some other samples and making final design decisions in the near future.
We really like the products, the way the showroom is laid out and the samples you can take with you which all help you see what the tiles will look like in your own space.

June 5, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Wendy. We are so happy to hear you were able to visit our Hertfordshire showroom and had a pleasant experience speaking with Amanda. We will make sure to pass on your kind words and look forward to hopefully hearing from you again soon!

Rated 5 out of 5 stars

Quick and easy, great quality and customer service

Josie found our previous order quickly and arranged a new quote for more slabs (I wanted to use them on a new project as I loved them so much before!) to match what we had. She was lovely and really helpful on the phone and I had a delivery booked within the hour. Fantastic 👌

June 10, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Sarah. We will be sure to pass on your lovely feedback to Josie who will be so happy to hear this! Thank you for returning to us for more tiles and we can't wait to see how it turns out!

Rated 1 out of 5 stars

I've used quorn stone a number of times…

I've used quorn stone a number of times now . Recently ordered 100 sqm of dijon tumbled limestone which I received . After closer inspection realised that they were actually grey not the natural beige creamy tone which they should be. After waiting over a week for a response they said this was a acceptable colour for dijon and could not accept a return. Not one picture on the website shows a grey tumbled dijon limestone. False advertisement. I have since been in contact with manderin stone who offer to send photos of the stock you will receive . I will be dealing with manderin stone for future projects.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

We spent weeks traipsing round various…

We spent weeks traipsing round various tile shops, ordering samples online and were really uninspired by any of them. We decided to go and look at Quorn stone in Billericay and as soon we walked through the door we were blown away with how beautiful the tiles were and the way they were displayed gave us so much inspiration. We were completely spoilt for choice. Briony was on hand to advise us with any questions we had and was incredibly knowledgeable without a hard sell. We placed our order today for all the tiles we needed for our new build bathrooms and will be back when we were ready to buy our floor tiles and kitchen tiles. Will 100% recommend you to anyone looking for tiles. An incredible experience in comparison to anywhere else we looked.

June 5, 2026
Unprompted review
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Reply from Quorn Stone

Thank you so much for your thoughtful review, Fay. We will be sure to pass on your kind feedback to Briony who will be so pleased to hear this. We are happy you found your visit useful and helpful and we do hope to hear from you again soon - all the best!

Rated 4 out of 5 stars

Winchester Showroom Very Helpful

The team at the winchester showroom have been wondeful, really helpful.

I would recommend the company review their delivery charges policy and sample sizes.

June 9, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Katie. We will be sure to pass this on to the wider team!

Rated 5 out of 5 stars

Great products and service

Gina, who served us, was very attentive and able to answer all our questions.
Knowledgeable about the products.

June 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Emma. We will be sure to pass this on to Geena in our showroom!

Rated 5 out of 5 stars

Well worth a visit

Excellent show rooms, well worth a visit. Garden paving slabs well displayed in areas large enough to give an impression of their overall impact and outdoors where they had weathered the winter. The staff were accommodating pleasant and helpful.

June 5, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Ann. We appreciate your kind feedback and will pass this on to the wider team. We hope to see you again soon!

Rated 5 out of 5 stars

Lovely products, great staff

We visited the Winchester store for inspo, and Randra was extremely attentive and helpful. She gave us lots of great ideas to think about, and the tiles on display were all extremely nice.

June 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to write us a review. We truly appreciate your kind feedback and will pass this on to Randra in our showroom too!

Rated 5 out of 5 stars

Ahmed (AJ) was incredibly helpful and…

Ahmed (AJ) was incredibly helpful and welcoming showing us a range of outdoor tiles and copings , providing relevant information and samples. We shall be in touch later this week to progress our requirements further. Many thanks S

June 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Simon. Ahmed will be so pleased to hear your kind feedback and we will be sure to pass this on. We look forward to hearing from you soon!

Rated 5 out of 5 stars

Great showroom and service

Beautiful showroom. Justin was very friendly, knowledgeable and service oriented.

June 7, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Soren!

Rated 5 out of 5 stars

Great experience at Surrey showroom.

We had a great visit to the Surrey showroom at the weekend. Justin greeted us and showed us around and offered us coffee whilst explaining all the various tile options. He left us to ‘play’ with all the samples but checked in regularly to answer all our questions. Such a friendly member of staff. 😊 Really impressed with their displays too.

June 6, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a positive review, Helen. Justin will be so pleased to hear your kind feedback and we are glad you found your visit to be helpful. All the best in choosing the right tile and we hope to hear from you again soon!

Rated 1 out of 5 stars

Poor customer service

Poor customer service. Had an on going issue with outdoor limestone which I have been promised a site visit to investigate but has not materialised. Brought over 140sq meters! Don't seem to care now!!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. Sara could not have been more helpful and considerate all the time. Nothing was too much trouble.
After a welcome cup of coffee and biscuits, she explored all the plans and made recommendations as well as showing me the paving . The paving is exceptionally well set out to see on the floors and walls.
It is all a very high quality product supported by high quality advice and care. Very highly recmmended.

June 4, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making time to write us a positive review, Ruth. Sara will be so happy to hear your kind feedback. We are glad you found your visit to be enjoyable and helpful and do hope to see you again soon!

Rated 5 out of 5 stars

We came to visit the Essex store as I…

We came to visit the Essex store as I found this place on instagram.
We were greeted by Tom who was super friendly, very helpful and understood what we were looking for. He took his time to show us the tiles. He didnt rush us and was not pushy in the sale.
We found exactly what we wanted.
We would definitely recommend Quorn stone and Tom!

June 6, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Priya. We appreciate your kind feedback and will make sure to pass this on to Tom in our showroom. Thank you for making the time to visit and we do hope to see you again in the near future for any more projects!

Rated 5 out of 5 stars

Amazing showroom

Amazing showroom. Extremely helpful staff. Fantastic range of beautiful tiles presented in a way that really helps you picture them in your own home.

June 6, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Hannah. We will be sure to pass your kind words on to our showroom team and hope to see you again soon.

Rated 5 out of 5 stars

Highly recommended

This is the second time we've ordered from Quorn Stone and couldn't recommend them more. So happy with the quality of tiles & they have so much choice for any project you have. On our most recent order, Ezgi was so helpful in the Leicestershire showroom and Romana has been wonderful in assisting with our delivery. The team are always on hand, helpful and prompt in replying. We'll be back!

June 5, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a review, Adam and Jade. We are so pleased you were able to come and visit our showroom and had the best time speaking with Ezgi. We will be sure to pass on your kind words. We hope to see you again in the future - all the best.

Rated 5 out of 5 stars

Thank you Geena for all you knowledge…

Thank you Geena for all you knowledge and help. What a friendly team and great attention to detail re flooring options. Beautiful show room - you even get offered a cup of tea! Many thanks

June 2, 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a positive review, Louise. Geena will be so happy to hear your kind words and thank you again for visiting us!

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