mytacticalpromos.com Reviews 

1,210
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and wide selection of products available, often finding them to be reliable and a good value. Many people highlight the exceptional customer service, noting prompt responses, helpful staff, and effective resolution of issues. Reviewers appreciate the company's commitment to standing behind their offerings and providing a satisfying overall experience. However, some customers also noted concerns regarding order fulfillment, including significant shipping delays and items not arriving as expected. A few other people also felt that the value of certain products, particularly mystery box contents, did not meet their expectations, and some experienced duplicate orders.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, durability, and usefulness... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over issues... See more

Customer service

Consumers generally report positive experiences with customer service, often describing it as professional,... See more

Quality

People report positive experiences with quality, often praising the durability and high standard of items... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a promo bag with a couple other items. I got worried because I didn't see no tracking information but it took my money off my card. One quick email to my tactical promos bingo they had givin... See more

Rated 4 out of 5 stars

I've had an overall solid experience with this company over the last 2 years. I've ordered many products and have always received my items in a timely manner (usually within 7-10 business days, someti... See more

Rated 4 out of 5 stars

My experience with Mytacticalpromos was satisfying and helped me pick up some new outdoor supplies. As a retiree, many of the items (knves, flashlights, fire starters and other emergency equipm... See more

Rated 4 out of 5 stars

Updated 1/2/26 - I have received all items ordered in duplicate! Once I was able to connect with Customer support, they agreed to send what part of my order they had, then send the rest later. It a... See more


Company details


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3.9

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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3.9

All reviews

(1,210)

256 reviews in the last 12 months

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Rated 1 out of 5 stars

This is pure BS

This is pure BS. The box was a three inch flashlight and that is all. Do not order from here.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

I had great and amazing experience with…

I had great and amazing experience with MyTacticalpromos customer service i mean I got a very quick response from the customer support about a product and is details as well as for a fast email response from double order mistake that they have corrected for me Quickly

June 26, 2026
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Rated 5 out of 5 stars

MyTacticalPromos has always been…

MyTacticalPromos has always been courteous when I talk with them, be either phone or email. They listen to what I say and work with me the best they can.
The items I am sent have been awesome and much needed for my preparedness inventory. There have been some items that I use every day. Thanks to all of you! Keep up the good work!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered several things and they had…

I ordered several things and they had to split my order, as many items were in backorder. When I contacted customer support to inquire on the missing items they were very helpful and explain the situation in detail. They gave me the new tracking numbers for the future orders with the backordered items, so i could pay attention myself when they get shipped - very smart on their part! Two of the items in question were big bundles with several items each and some items had to be sent multiple times, as they kept sending the wrong items, but the company made it right!! Customer support has been attentive and patient with me. They also responded to my emails very quickly. I think the problem most people have with customer support is that they forget they are human beings in the other side of these emails. We need to be understanding, polite and respectful when emailing customer support, even when mistakes happen. Kindness goes a long way!!

March 20, 2026
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Rated 5 out of 5 stars

Quite prompt in getting back to me and…

Quite prompt in getting back to me and answering my questions. Don't usually get responses from email questions sent to other companies. I was pleasantly surprised & pleased. My question was answered the same day I submitted it.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service at mytacticalpromos…

Customer service at mytacticalpromos has been wonderful. I am 85 years young and often make mistakes on my orders but they are very patient and always fix my problems. Their products have all been excellent in quality also.

June 12, 2026
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Rated 5 out of 5 stars

There was a mixup on the shipping…

There was a mixup on the shipping address and I got a message saying it was delivered. I immediately sent them a message explaining tis. They responded within half hour or so saying they are going to send out another package for the mixup and make it right. That to me is awesome. And they deserve a great review 5 out of 5 day long

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a mystery box and got an Army…

I ordered a mystery box and got an Army coin. That's it, a coin and I wasn't Army to begin with. Customer service response was to tell me they issued a refund, but they hope to keep me as a customer. Ain't happenin'!

June 8, 2026
Unprompted review
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