I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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LAST NOVEMBER 13, 2025, MY FRIEND OF MINE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME THE TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FILE... See more
Company replied
PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
Company replied
Initially, I had a very frustrating experience with MyTickets regarding my refund after my flight was cancelled. Although the airline confirmed they had remitted the refund to the travel agent, I... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.3
Poor
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
marta was helpful and answered all my…
marta was helpful and answered all my questions
July 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback! We're delighted to hear that Marta was helpful and able to answer all your questions. Providing excellent customer service is our top priority, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
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Very easy and fast services
July 2, 2024
Reply from https://mytickets.ae/
Thank you for your positive feedback! We’re thrilled to hear that you found our services very easy and fast. Your satisfaction is our top priority, and it’s great to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing Mytickets.ae. We look forward to serving you again.
Very poor service on refund
Very poor service on refund. It has been six months I have not received my refund for the canceled tickets. the worst part it the tickets were not canceled by me but the airlines. It is better to pay more rather than wait for the refund which seems very difficult or near to impossible. This ticketing platform is cheating passengers in the name of refund. I doubt they have intentions to pay your money. Please avoid using this website.
February 19, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Deepak Agarwal,
We sincerely apologize for the delay in processing your refund. We understand your frustration and regret the inconvenience this has caused you.
We want to inform you that our agency processed the refund on June 19. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services. We are committed to resolving this issue for you as quickly as possible. If you have any further concerns, please do not hesitate to contact us directly.
Worst online travel ageny I have dealt…
Worst online travel ageny I have dealt with.
I booked my ticket and bcoz of death case I had to amend the flying dates, so bcoz of their weird process I have to send a kind request to them first and wait for their reply.
5 hours passed now and I have never heard from them while I'm requesting for same day flight!!!
I keep calling and chasing them and their answer was that I should have sent the request 24hrs before,, my deep apology dear respectable travel agency bcoz my family member didn't write to us to notify of his death!!!
Such unprofessional people to deal with, slow process while on other websites you can go directly change the booking and pay for it and that's it. But unfortunately, I didn't know how weird you are until I dealt with you.
To update you guys, finally after calling Emirates Airlines and begging them to assist us considerg the emergency case, we were assisted only by Emirates Airlines manager who approved amending the tickets through the airlines, bcoz they are more human and know how to assist others, and after 9 hours of submitting our request to mytickets they replies to us asking for a payment of 3700 aed, while Emirates Airlines charged us 1560AED.
At the end mytickets agency not only unprofessional but they are also scammers, unreliable and hungry for money. good luck with your stupid business scammers!!
June 15, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Marina Monir,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the unfortunate circumstances surrounding your travel plans. Please accept our sincere condolences for your loss.
We aim to provide an efficient and compassionate service, particularly in emergency situations, and it is clear that in your case we did not meet these standards. We understand the frustration caused by the delay and the process you have had to go through. Your feedback highlights areas where we need to improve, including handling emergency requests and ensuring timely responses.
We are reviewing our procedures to ensure we can offer more immediate support in emergency situations. Our goal is to provide a seamless experience for our customers, and we are sorry that this was not the case for you.
Regarding the cost of changes, we as an intermediary receive different prices from the airline for adjusting the ticket than the airline can offer directly to the passenger.
Thanks again for the feedback. We hope to be able to improve our service for you in the future.
Reply from https://mytickets.ae/
Thank you for sharing your positive experience with us. We are delighted to hear that Iryna Basara was very helpful to you.
Providing excellent customer service is our top priority, and we are thrilled that Iryna was able to assist you effectively. Your feedback is greatly appreciated and will be shared with Iryna and the rest of our team.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
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There is a reason why they have more 1 star reviews than anything
I wish I read the previous reviews before purchasing our tickets. I always like to give a company the benefit of the doubt when reading reviews but unfortunately the reviews for this company speaks VOLUMES.
We purchased return flights to Dubai from Dublin, the company changed my partners last name and middle about and we did not realise. When checking in at the airport is when we first found this out, the airline was unable to change the name at the desk due it being booked through a third party, we called the company and they told us it was to late to change his name and nothing they could do (very rude and very unhelpful both at the same time). We ended up having to buy him a new ticket FOR THE NEXT DAY because it was to late to purchase for the flight we were meant to be on. Due to funds, I had to go on without him and wait for him in Dubai. This was the most devasting start to a once in a lifetime holiday. When we got to Dubai, we contacted the company to change my partners name for the flight home but got told his flight home was cancelled for him as he didn't get on the first flight... Again, would not listen to what we had to say or even try to fix the situation. We ended up having to pay £1400 EXTRA to get my partner there and back. Raised a complaint when we returned home and of course they didn't want to know about it, wouldn't respond to my emails or even try to look into it. I raised a dispute with my bank for them to look into this and they found the company at fault and thankfully refunded us the money back for my partners original flights which wasn't even half of what we ended up having to pay in the end. I am just glad they don't have the money for it anymore. Of course, now the company won't stop emailing me trying to make heads or tails of what they done wrong and threatening me for doing this with the bank.
This company was cheaper than others when we were booking our flights, so of course went with them, giving them the benefit of the doubt. But honestly, if you can learn anything from this, it is to always book directly with the airline, the stress and upset we were caused was heart-breaking. This is a scam of a company and don't deserve to be operating.
March 28, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Kirsten,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
(Update: Refund issued) Wrong airlines booked by myticket!!!! refund still not done!!!
Update: Refund has been issued immediately. Thank you for the quick turnaround post raising issue. Increasing my rating from 1 to 3 stars for the same.
Request no: Request 14027203 Horrible horrible experience. I was given misleading information while booking this flight that it is in Air Astana airlines. The issued ticket showed Air Astana and the Mytickets.ae website also showed Air Astana in my booking even now. When I couldn't find details of the PNR on Air Astana, I contacted Air Astana customer care and to my shock, they told that there is no such flight with Air Astana. When I contacted mytickets.ae, they apologized on chat and admitted they gave me wrong ticket which actually belongs to FlyArystan. But the PNR didn't even work on FlyArystan website and neither did I want to travel with that airlines. When their customer support coudn't help me with the issues 5-6 hours before the departure too, I had to book another flight and raised a refund request which to my shock, MYTICKETS CLOSED WITHOUT ANY REASON!!!!!
I raised another request on 21 April and it is open till today after one month. When i contact their chat they say airlines reply is awaited which is completely nonsensical as this is a mistake from mytickets side and their chat support also admitted that and no airlines response is required for my refund. Hoping the issue will be resolved after i post here.
April 21, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Romil Singh Chauhan,
Thank you for reaching out and sharing your feedback. We deeply regret the inconvenience and frustration caused by the incorrect airline booking and the subsequent challenges you've faced in getting your refund.
Upon reviewing your case, it is clear that there was an error in the booking process that resulted in the issuance of a ticket for the wrong airline. We sincerely apologize for the misleading information and the difficulties this has caused.
Regarding your refund request, we acknowledge that this has taken an unacceptably long time to resolve. We have taken immediate action to process your refund, and I am pleased to inform you that the amount for the ticket purchased at the airport on May 22 has been returned. You should see the refund reflected in your account shortly, if not already.
We understand how critical timely and accurate service is, and we are committed to improving our processes to prevent such issues from occurring in the future. Your feedback is invaluable in helping us enhance our service.
If you have any further questions or require additional assistance, please do not hesitate to contact us. Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Be Cautious
The booking process is complex. The amount mentioned is not final,you feel trapped when the amount is withdrawn from your account. The response and the issuance of the ticket is confusing,I got the mail in my junk and it doesn't include the reference until I contacted them. Generally, it wasn't pleasant experience though at the end I got the ticket confirmed.
May 19, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback. We apologize for any confusion or inconvenience you experienced during the booking process. We strive to make our process as clear and straightforward as possible, and we appreciate your input on how we can improve.
Regarding the payment, we can confirm that you were charged exactly the amount displayed on the payment page. We understand how important transparency is, and we aim to ensure all costs are clear before finalizing your booking.
We regret any confusion caused by our email communications. Sometimes, emails may end up in the junk folder, and we are actively working to improve this aspect of our service. We appreciate your patience and are glad to hear that your ticket was eventually confirmed.
Thank you for bringing these issues to our attention. We value your feedback and are committed to enhancing our customer experience. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Thank you so so so much about your fast…
Thank you so so so much about your fast reply.. I feel so comfortable with you.. you are really great person. With you, no worries ..
May 17, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our quick response has made you feel comfortable and at ease. Your satisfaction and peace of mind are our top priorities.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have a worry-free experience with us.
Thank you once again for your trust and support. You're a valued customer, and we look forward to serving you in the future!
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i had issue and solved quickly
thank you for the quick reply and solving my problem with my email address and thanks a lot for the help i was worried
May 16, 2024
Unprompted review
Reply from https://mytickets.ae/
You're very welcome! We're delighted to hear that we could swiftly resolve the issue with your email address and alleviate your concerns. Providing prompt assistance is a top priority for us, so please don't hesitate to reach out if you have any further questions or need assistance in the future. We're here to help!
Overall
Overall, my experience with mytickets.ae was nothing short of excellent especially the support team. Thanks to their exceptional service and attention to detail, I can confidently say that I will be turning to them for all my future travel needs. I highly recommend mytickets.ae to anyone in search of a reliable and trustworthy booking platform. Thank you for making my travel experience a memorable one!
May 11, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Tahir Mehmood,
Thank you so much for your glowing review!
We're absolutely thrilled to hear that your experience with mytickets.ae was nothing short of excellent, especially with our support team. Providing exceptional service and attention to detail is what we strive for, and we're delighted that we could make your travel experience a memorable one.
Your recommendation means the world to us, and we're honored that you trust us with your future travel needs. Should you need any assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help and ensure that your travels are smooth and enjoyable.
Once again, thank you for choosing mytickets.ae, and we look forward to serving you again soon!
I booked a ticket through this site.
I booked a ticket through this site.. it was easy, trustful, confirmed a little bit after paying the bill, I didn't face any problems during booking.
I recommend every one to book through it.
May 10, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Ahmad Ghazal,
Thank you for your wonderful feedback!
We're thrilled to hear that you found our booking process easy, trustworthy, and efficient. Providing a seamless experience for our customers is our top priority, and we're delighted that you had a positive experience with us. Your recommendation means a lot to us, and we truly appreciate your trust and confidence in our services.
Should you need any assistance in the future or have any questions, please don't hesitate to reach out to us. We're here to help and look forward to serving you again.
Thank you for choosing us for your travel needs, and we wish you safe and pleasant travels!
SCAAAAM
SCAAAAM
Don’t book on this website ever.
First, they have an option to book your tickets using Mastercard credit card with no extra fees, or you have to pay around 200aed per traveler if you use another card. Guess what! It will never process the payment by Mastercard.
So then, after you pay. You get an email that prices have increased and you have to pay supercharge “increase in the price” to issue the ticket.
This is a scam and waste of time
Don’t use this website
May 8, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
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Overall
Overall, my experience with mytickets.ae was nothing short of excellent especially the support team. Thanks to their exceptional service and attention to detail, I can confidently say that I will be turning to them for all my future travel needs. I highly recommend mytickets.ae to anyone in search of a reliable and trustworthy booking platform. Thank you for making my travel experience a memorable one!
May 6, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that you found our service excellent, especially with our support team. Providing exceptional service and attention to detail is something we prioritize, and it's incredibly rewarding to know that we've met your expectations.
We're honored to have earned your trust and recommendation, and we're delighted to be your go-to platform for all your future travel needs. Your satisfaction is our ultimate goal, and we look forward to continuing to serve you and make your travel experiences memorable.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing mytickets.ae, and we can't wait to welcome you back for your next adventure!
Overall
Overall, my experience with MyTickets.ae was quite satisfactory. The booking process was smooth, and I found the platform user-friendly. However, one small hiccup was that I was charged in Emirati Dirham instead of Saudi Riyal, which was a bit unexpected. While this didn't significantly impact my overall experience, it would have been preferable to be charged in the currency of my own country. Despite this, I would still recommend MyTickets for their efficient service and hassle-free booking process
May 5, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for sharing your feedback with us. We're delighted to hear that your overall experience with MyTickets.ae was satisfactory, and that you found the booking process smooth and the platform user-friendly. We apologize for any inconvenience caused by being charged in Emirati Dirham instead of Saudi Riyal. We understand that this could have been unexpected for you.
We appreciate your recommendation and are pleased to hear that you found our service efficient and the booking process hassle-free. Your feedback is valuable to us, and we will take it into consideration to further improve our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your future bookings go smoothly!
I purchased a ticket
I purchased a ticket, but the surprise was that the status was pending issuance and not confirmed, after a while they asked me for a surcharge payment, and I paid again, but the status was still pending. My flight is after less than 5 hours, and the ticket issuance is still pending. I need to know if it's confirmed or canceled, pending with a ticket less than 5 hours should not be an option. After 30 minutes of contacting support, my ticket was issued.
May 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Nizar Kfoury,
We apologize for the inconvenience you experienced with your ticket purchase. It's important to us that your travel plans proceed smoothly, and we regret any delays or confusion that may have occurred.
We understand the urgency of your situation, especially with your flight departing in less than 5 hours. We sincerely apologize for any stress or inconvenience this may have caused. Rest assured, we have escalated this issue internally to prevent similar occurrences in the future.
Thank you for bringing this to our attention, and we appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you and ensure your travel experience is as seamless as possible.
After payment service didn’t issue…
After payment service didn’t issue tickets and denied to cancel the payment. UNDER NO Circumstance DO NOT USE THIS SERVICE. And it is not a UAE based service, they take payments to Estonia.
May 3, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
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Don't pay attention at bad reviews
After reading the reviews about this provider,i was afraid that my ticket is fake becouse i bought it at a cheap price, but it wasn't and i reached the destination.
Mytichets.ae provide best prices and good services! Call center also is helpfull and available but long waiting time untill they answer.
Don't pay attention at bad reviews becouse people write only about bad experience!
May 2, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with MyTickets.ae and that your ticket purchase was legitimate and led you to your destination smoothly.
We understand that browsing through reviews can sometimes be daunting, especially when there are negative ones. However, we appreciate your trust in us and your willingness to give our service a chance. Rest assured, we strive to provide the best prices and excellent customer service to all our customers.
We acknowledge your comment about the wait time on our call center and are constantly working to improve our response times to ensure a better experience for all our customers.
Once again, thank you for choosing MyTickets.ae, and we look forward to serving you again in the future! If you have any further questions or concerns, please don't hesitate to reach out.
Never book ticket from this website
Never book ticket from this website, I booked a ticket for tomorrow spend 3 hours waiting for ticket then I received an email saying it is cancelled due to cost changes. What??? You have already taken money from my card and now you are saying cost is changed ?? I have to fly tomorrow and the refund will take 24 hours. Customer service will not transfer your call to manager or give any solution. they will just repeat the same script again and again. Now how I will book my ticket for tomorrow?
April 27, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mohd Lateef,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
thanks for cooperation
thanks for cooperation
M/s Anna was so grateful and nice
April 24, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your kind words about Anna! We're delighted to hear that you had a great experience working with her. Providing excellent service and support is important to us, and we appreciate your feedback.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Thank you once again for choosing us.
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