Myticketsworld Reviews 31

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’ve purchased 2 tickets for Alcázar of Segovia on 26th July and til now I have not received my tickets from TicketsWorld. IT’S A SCAM!! My order no is # 11844.

Rated 1 out of 5 stars

I ordered 2 tickets and didn't arrive to my mailbox. I've speak to the information reception and they said that site is a scam, don't buy from here, always from the officials

Rated 4 out of 5 stars

Order Number # 7833 Hi! I made this order for Seine River Cruises | Bateaux Parisiens ticket at 15:36 on 3 Apr 2025. Then I was prompted that the ticket will be issued after 30 mi... See more

Company replied

Rated 1 out of 5 stars

I bought two tickets to the Edinburg Castle and they dind’t sent it. I can’t enter into the attraction. Also, I bought to de Dublin Castle and nothing until now…

Company details

  1. Event Ticket Seller

Written by the company

MyTicketsWorld is a leading online platform dedicated to providing seamless and reliable ticketing services for the best attractions in Lisbon. Whether you're planning to explore historical landmarks, enjoy cultural activities, or immerse yourself in the vibrant charm of the city, we make booking tickets fast, easy, and secure. Our platform is designed with convenience in mind. With just a few clicks, you can browse through a carefully curated selection of top attractions, choose your preferred options, and receive your tickets instantly. No more waiting in long lines or dealing with complicated booking processes—MyTicketsWorld ensures a smooth and hassle-free experience from start to finish. We pride ourselves on offering clear and detailed information about each attraction, including highlights, visiting hours, and any must-know details, so you can make the most of your trip. Additionally, our dedicated customer support team is always ready to assist you, ensuring that any questions or concerns are addressed promptly. At MyTicketsWorld, we believe in creating unforgettable experiences for our customers. Whether you're a local or a tourist, our mission is to help you discover the best of Lisbon effortlessly. Book your tickets with us today and let your adventure begin!


Contact info

1.8

Poor

TrustScore 2 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

SCAM

SCAM! They shouldn’t be allowed to operate. I was informed by the museum I bought tickets for that it was a scam and they’d had previous incidents with other people.

July 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

It's a scam!

I bought 4 tickets yesterday for a 12:00 visit to the Château de Carcassonne (Order #11763) and never received them. Payment went through, but no tickets were sent. This is unacceptable. If I don’t get a refund immediately, I will report this to consumer protection services. Avoid this service – it's unreliable and unprofessional.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

I have an Order #11277 confirmed for…

UPDATE:
Luckily they answered my email even on delay and they have refunded my payment. I wish they answered early and sent the tickets on time. It's a pity.
I have an Order #11277 confirmed for two tickets for the Moco Museum Amsterdam. I booked it on 7th July at 10.30pm and till now on 8th July 2pm I haven't received any tickets at all! I sent them an email immediately after my purchase telling them than on my mistake I didn't put the date and time slot, declaring to them when I wanted to use the tickets (it's for the 10th of July luckily). No answer at all. I sent them a new mail today complaining for all this, asking for a total refund. If I'm not having an answer soon, at least my tickets with the date I declared, I'm going to act legally with my bank.
They are not trustworthy. If I needed the tickets for the same date of the purchase I would have been in big trouble.
Stay away.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. Do not buy tickets from this website, total scammers.money taken twice and no tickets sent.

June 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not use this site!

Do not use this site!

They don't send me a edinburgh castle ticket

I sent them emails several times, but they read it and no reply

Refund my money!!!!!!!!!

Liars!!!!!

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website! I booked tickets for Catedral de Sevilla and got a confirmation saying I would receive tickets in 30 mins. After this they send another emailing stating they didn’t charge the booking fee which is payable now before they send tickets and this needs to be paid per person. Does not state anything about a booking fee on their website anywhere. I have emailed them to refund me and will be raising it with bank provider if not refunded. Avoid this website!

May 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam Website! NO TICKETS NO REFUND

This is such a scam website, I bought Edinburgh Castle tickets and they didn’t send me the tickets at all…and they don’t reply to your emails although I have sent 4 emails requesting for the refund.

They ruined customer’s journey and didn’t respond to customers! RUN!!

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM:

SCAM:

Do not use this site. I bought tickets that never arrived. I received a confirmation of the order, but not the tickets. I made sure to check my spam folder.

I have emailed them multiple times requesting a refund without reply.

Do not use this site.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

I bought tickets to see something in…

I bought tickets to see something in Seville. They said I’d have my tickets writhing 30 mins. 40 hours later and still nothing.
I have missed my supposedly booked visit and despite emailing four times, I’ve received nothing from them.
Don’t trust them, they are scammers.

May 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The automatic ticket grabbing function…

The automatic ticket grabbing function makes it easy to lock in the favorite session. When I encountered a ticket checking problem on site, the customer service remote guidance solved it in less than five minutes. This kind of thoughtful service must be praised with five stars!

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Order confirmed and than cancelled

Be very careful when purchasing tickets on this platform! This morning I booked 3 tickets to visit the Alcazar in Seville; the money was withdrawn from my bank account at the time of booking. Than I received an email confirming my order and telling me that I would receive the tickets in 30 minutes. However, I did not receive any tickets in the next half an hour, but another message informing me that my order had been cancelled because the seats were no longer available, and that I would receive the value of the tickets in 5-10 days. I checked the platform again and there were and are still tickets available for the day and time I had booked. I am still waiting for a relevant response from them and a quick refund of the money, certainly not in 5-10 days.
Later edit: In the meantime, they refunded me the full amount paid.

April 16, 2025
Unprompted review
Rated 4 out of 5 stars

Delayed order, but kindly refunded

Order Number # 7833

Hi!

I made this order for Seine River Cruises | Bateaux Parisiens ticket at 15:36 on 3 Apr 2025.

Then I was prompted that the ticket will be issued after 30 minutes! This delay caused me to miss the cruise I wanted to take.

I waited for 30 min, and no ticket was delivered. So I missed the second cruise I was supposed to take!

Then I went to ask the Bateaux information and ticket counter who advised me that myticketsworld is a bad site and not legal! They told me that I was scammed and that I need to buy a new ticket.

I bought a new ticket from Bateaux directly and went on a the cruise.

At 16:44 my ticket from myticketsworld has arrived in my inbox.

Thanks to trust pilot and myticketsworld I was promptly contacted and offered a refund.

It is recommended to use this site if you are planning a head and not in need of an instant ticket as you could save a couple of quids.

April 3, 2025
Unprompted review
Myticketsworld logo

Reply from Myticketsworld

Hello,

We’re sorry to hear about your concern. Please note that we always send all our tickets, and we take these matters very seriously.

If for any reason the tickets were not delivered, we will of course issue a full refund.

To resolve this, please contact us at orders@myticketsworld.com with your order number and the email address used for the purchase. Our support team will investigate right away and make sure the issue is resolved.

Thank you for your understanding,
MyTicketsWorld Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look