Misleading Ticket Description, High Markups, and Poor Customer Support
I purchased three tickets for a Rayo Vallecano match through Ticket World Online, paying €89 per ticket. When the tickets arrived, I saw that the printed face value was only €30. On top of that, I was charged an additional €36 for shipping, as the tickets were printed and had to be delivered to our hotel.
While I understand that third-party sellers apply a markup, the price difference—almost three times the face value—felt excessive. What made matters worse was the misleading description on their website. The tickets were marketed as “Grandstand preference with a privileged view, perfect for fans who want to be in the middle of the action.” In reality, the seats were near the wall, far from the center, and clearly not what most would consider premium.
I contacted the company to express my concerns and request a partial refund. Their reply was dismissive, citing their terms and conditions and claiming that prices are high due to difficulty in obtaining tickets. They also implied that we should simply be happy we had a good time. After I followed up with a more detailed message, they stopped responding entirely.
The match itself was enjoyable, but the experience with Ticket World Online left me disappointed. A company that charges such high premiums should at least provide honest descriptions and be responsive to legitimate concerns. I cannot recommend this service and advise others to be cautious before purchasing.