My Transfers Reviews 

18,906
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,411 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciated the drivers' punctuality, often arriving early and waiting for customers, ensuring smooth and stress-free transfers. The booking process was often described as simple and straightforward, providing peace of mind for travelers. However, some customers also noted issues with delivery service, experiencing drivers being significantly late or not present at the designated meeting point. A few other people also felt that the booking process could be improved, citing difficulties with specific requests or mobile interface.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the punctuality,... See more

Staff

Customers generally report positive experiences with staff, particularly drivers, who are often described as... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and no-shows from... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding it simple and... See more

Location

People report ambiguous experiences with location, with some customers praising drivers for meeting them at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Overall, the transfer service was excellent: perfectly on time, a spotless car, and the child car seat was ready and immaculate as requested. Special shoutout to the driver on our outbound journe... See more

Company replied

Rated 4 out of 5 stars

This was the first time I had used My Transfers to take us from Palma Airport to Puerto Pollensa. Overall the experience was good although the driver on the outward journey was not waiting for us wh... See more

Company replied

Rated 5 out of 5 stars

On airport arrival I received a text from the driver saying he was waiting for in a specific location with my name. Also on pick up I had the same driver again who messaged to say he was 15 mins early... See more

Company replied

Rated 5 out of 5 stars

Driver was waiting when we arrived. Very pleasant gentleman who looked after us very well. We rebooked again for pick up a week later. Again driver was there on time. Very pleasant and helpful. C... See more

Company replied


Company details

  1. #4 of 4 best companies in Taxi Service
  2. #7 of 7 best companies in Airport Shuttle Service
  3. #4 of 5 best companies in Bus and Coach Company
  4. #2 of 2 best companies in Minibus Taxi Service

Information provided by various external sources

At MyTransfers we offer reliable airport transfers worldwide. Book Today your airport or holiday taxi or minivan transfer and save BIG. Pre-book your private door-to-door transfer anywhere in the world.


Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

5-star
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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(18,906)

3,492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean van and safe driver

We had a great experience with our Driver. He picked us up on time right outside the train station with a sign and helped with our luggage to the car. Clean van with the much needed air conditioning! He was also a very safe driver. Booking was super simple and our driver communicated day of using what’s app to verify everything.

June 26, 2026
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Reply from My Transfers

Dear Susan,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards,
MyTransfers Team

Rated 5 out of 5 stars

Driver was very nice and polite and was…

Driver was very nice and polite and was there to meet us.

June 26, 2026
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Reply from My Transfers

Dear Dave,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 1 out of 5 stars

Driver- No Show

Landed at 2 in the morning at Burgas airport in Bulgaria. The taxi driver I had booked and paid for, wasn’t there. Couldn’t get hold of anyone from the company to find out what was happening. Had the additional expense of paying for a local taxi to take us to our hotel.
My booking reference was 2429634.
I’ve emailed a copy of the taxi receipt

I’ve heard nothing from your company, pretty much sums up the service that your company provides.
Absolute rubbish, we searched for 15 mins and there was no sign of him in the terminal. I messaged MyTravel at 2.13 to say we had arrived, at 2.33 the driver messaged me. At this point we had got another local taxi, to take us to our hotel. I have screenshots of all the messages, if required?
My advice to anyone looking for a transfer from Burgas (Bulgaria) is don’t use this company.
I have a receipt for 50 Euros, timestamped at 02.35. How fo I send you a copy?

June 28, 2026
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Reply from My Transfers

Dear Neil,

Thank you for your email.
We'll give you a response in the email sent with the receipt. 

Best regards
Daniela

Rated 2 out of 5 stars

Poor Service

Left at Malaga Airport for over an hour waiting for pick up and finding it very hard to communicate with the company, had been given drivers details but he wasn’t answering. Return to Malaga Airport was fine but I won’t be using this company again.
Booking ref 2422283

June 27, 2026
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Reply from My Transfers

Dear Lynn,

We apologize for the incident. We will refund you the 20% of your booking 2422282 as the service was not provided as expected.
The refund is being processed and it will be credited within the next 10 business days.
We really apologize for this inconvenience.

Best regards
MyTransfers Team

Rated 5 out of 5 stars
My Transfers logo

Reply from My Transfers

Dear Joseph,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 5 out of 5 stars

Very good service

July 2, 2026
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Reply from My Transfers

Dear RM,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 5 out of 5 stars

Would recommend

Booked a return trip and both ways was seamless. Driver waiting with car as described and very nice. Will definitely use again

June 20, 2026
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Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards,
MyTransfers Team

Rated 1 out of 5 stars

No one showed up

No one showed up. The chat feature was not helpful and when we found a Greek resident to call, the company claimed they couldn’t see our confirmation for 20 minutes

June 24, 2026
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Reply from My Transfers

Dear customer,

We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.

Kind regards
MyTransfers team

Rated 2 out of 5 stars

Shambles!!!!!!! When we arrived there was noone waiting…

When we arrived there was noone waiting to greet us at the airport - had to communicate with the office to find out the driver was "stuck in traffic" the driver when arrived literally strolled through no apology or explanation.
Then to top it all off we received confirmation of our driver for our return back to the airport who never turns up at all - I was advised to keep ringing him until it rang off - which I did several times. Eventually they had to send another driver to grab us to get us to the airport on time - again no apology or explanation.
Will not be using again!

June 25, 2026
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Reply from My Transfers

Dear Lisa,

We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.

Kind regards
MyTransfers team

Rated 5 out of 5 stars

We booked a trip for Mallorca

We booked the outbound and return trips to Mallorca separately and were very satisfied with the service. Both drivers were excellent—friendly and helpful. The vehicle was in great condition, and everything was truly top-notch. We were picked up on time, which made things so much easier for us.
The only slightly tricky part was the communication beforehand: since we were traveling with two toddlers, we urgently needed two child seats, but the booking system didn't offer an option to select that. I had to submit a special request, and the process dragged on a bit. We did get the confirmation in the end, but we really had to fight for it.
I realize that, with our twins, we don't always fit into standard booking systems, so this likely won't be an issue for most other people.
That said, the actual trips were absolutely fantastic!

June 18, 2026
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Reply from My Transfers

Dear Wolfgang,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 5 out of 5 stars

Everything Ok

Everything Ok.
In Time

June 27, 2026
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Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards,
MyTransfers Team

Rated 5 out of 5 stars

Always Good

Always on time. Very helpful. Always polite.

July 2, 2026
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Reply from My Transfers

Dear customer,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 5 out of 5 stars

Everything was fine

Everything was fine. The driver was there in time, the communication worked with whatsapp or Phone call.
Always again! 🫡

June 28, 2026
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Reply from My Transfers

Dear Anja,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 1 out of 5 stars

Used this company twice

Used this company twice, booking way in advance. The first time they were picking us up at the cruise port in Barcelona. No one contacted me the day of or before letting me know who to look for so I had to chat with a chat box. They finally called but barely spoke English. Was picked up late in an absolutely filthy Toyota Corolla in and out with old food crumbs all over the floor, it was gross. The second pick up was at our hotel in Barcelona to go to the airport. Was contacted by email who was picking me up. They sent the person‘s name, make and model of the car along with the license plate. We were looking and looking for this driver and finally after the pick up time, a guy walked up to me and called my name. It wasn’t the person nor the car that was supposed to come. The driver was very nice though and was just as confused as we were. I will never use this company again.

So the company responded that we’re sorry and to give them my reservation numbers so they get right on this, but did not give me a link, phone number or anything. I tried their website and reached out to their helpline but they couldn’t help at all, what a joke.

June 26, 2026
Unprompted review
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Reply from My Transfers

Dear Paula,

We apologize for the incident. We will refund you the 30% of your booking 2363381 and 20% of your booking 2363384 as the services were not provided as expected.
The refund is being processed and it will be credited within the next 10 business days.
We really apologize for this inconvenience.

Best regards
Daniela

Rated 5 out of 5 stars

Very professional service

Very professional service, driver was really nice and gave us tips and recommended different places to go. 💯 recommend

June 15, 2026
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Reply from My Transfers

Dear Keith,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 5 out of 5 stars

Great yo hsbe pickup from hotel or…

Great yo hsbe pickup from hotel or apsrtments amd go direct to airport. Taxis are expensive. Appreciate this option

June 25, 2026
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Reply from My Transfers

Dear customer,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards
MyTransfers Team

Rated 1 out of 5 stars

Never had a car available to take us…

Never had a car available to take us back to airport tried ringing all day , Then you tried to say i had the transfer time which was a load of rubbish , had to book a taxi paid another £85 euros, Taxi driver told us that you never had a taxi for us as they were all on strike .Would never use your company again and would not reccomend you to anyone

June 19, 2026
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Reply from My Transfers

Dear Jackie,

We are incredibly sorry for the frustration and inconvenience caused by this situation. This is certainly not the level of service we aim to provide. To investigate exactly what happened and take the necessary actions, could you please share your reservation number with us? We want to look into this immediately.

Kind regards
MyTransfers team

Rated 5 out of 5 stars

Very Easy to Book

Very Easy to Book. Clear Instructions and Great Value.

July 3, 2026
Unprompted review
My Transfers logo

Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards,
MyTransfers Team

Rated 5 out of 5 stars

Super comfortable car

Super comfortable car. Pleasant drivers. Prompt pick up and easy communication

June 26, 2026
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Reply from My Transfers

Dear Deirdre,

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards,
MyTransfers Team

Rated 4 out of 5 stars

Good experience

The Overall, the transfer service was excellent: perfectly on time, a spotless car, and the child car seat was ready and immaculate as requested.
Special shoutout to the driver on our outbound journey—he was fantastic, friendly, and very polite. Unfortunately, I cannot say the same for the return driver, who was quite rude. He barely spoke a word to us, failing to even say hello or wish us a good trip. It's a real shame because the organization and the vehicle were definitely 5-star, but the driver's manners make all the difference

June 19, 2026
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Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Kind regards,
MyTransfers Team

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