Zeller Reviews 

I’ve used Zeller now for three years in my retail store. It’s been a positive experience from the beginning and we’ve had no issues that haven’t be fixed immediately. Great customer service, great product and we appreciate the add-ons that keep on coming such as tap to pay if I’m delivering and don’t have the terminal with me.

Customer service was very knowledgeable and very helpful. My question was answered and we worked through the process on the terminal together.

A Fantastic Product & Service for a small business like ours!

Have been with Zeller and using their terminal for a year now, without even the slightest issue!

User friendly terminal for us as a business & my customers!

Great service, although not needing assistance, making sure I am happy with everything is appreciated!

Zeller terminal used to charge for a taxi fare. Overcharged by almost double. Details for a service provider including ACN and email are suspicious. I will never use a Zeller terminal agaiin

Onboarding was easy and quick, amazing so far!

Zeller has made having EFTPOS for my small business an absolute dream. After speaking to several friends who’ve been using Square or big four provided machines, the fees and charges plus the eftpos terminal rental sounded like a nightmare….then I came across Zeller after some searching and found a no-nonsense or hidden fee structure that provides a sleek and sexy EFTPOS terminal with free shipping for a one time purchase, has SIM card and wifi, and gives you the choice of on charging the card surcharges or absorbing them. The transaction process is smooth, hassle free best of all, it settles every evening, so the funds are cleared inside 24 hours. They even have a high interest account you can hold your settled transactions in to maximise interest over the month…so I’ve been telling everyone I can. If you have a small business Zeller is a hands down winner, can’t praise them enough for bringing an absolute gem of a product into this market, to all the people at Zeller, i love your work, keep it up!

I run a legitimate business. Not a lemonade stand. Not a pop-up sock stall at a weekend market. A proper, grown-up operation with a decade-long track record and a loyal client base who trust us with transactions that are, quite frankly, enormous. We're talking deposits north of $10,000 — not exactly pocket change.

And yet, every time a large sum hits the account, these digital cowboys leap into action like they've just spotted a bank heist in progress. Suddenly, I'm being treated like an international con artist. They slap a hold on the funds, then bury me in a bureaucratic avalanche of absurd documentation demands. It’s like being forced to complete a treasure hunt, blindfolded, underwater, with a bad internet connection — all to access my own money.

I jump through their flaming hoops like a circus seal while they hold the cash hostage, presumably stroking it and whispering sweet nothings to it. Meanwhile, I’m left grovelling and obediently submitting every financial document since birth just to be treated like a human being.

If you're selling cappuccinos or handmade bracelets, maybe they're fine. But if you run a real business with serious turnover, do yourself a favour — go get an EFTPOS facility from an actual bank. A grown-up one. Because these clowns behave like they’re doing you a favour by letting you use your money.

Utterly useless. Never again. Worst experience I've had with a payment platform — and I've been to IKEA on a Saturday.

I’m a bit disappointed with my experience with Zeller. I applied to use their services for my business, and without asking for any documents, clarification, or giving me a chance to provide any information, they simply declined my account.

No one reached out to understand my business, and the decision felt automatic and impersonal. I expected a more professional approach, especially from a company that promotes itself as supportive of small businesses.

Unfortunately, I didn’t even get the opportunity to be heard.

Fast and helpful support

My experience was great as every person I spoke to was only to happy to help and support me with my enquiries.

I would give minus stars if I could. Now at ten days to receive a refund from the Zeller back to their I ent then on to me. It takes seconds to take my cash yet the refund takes almost two weeks? Its a joke!

Fix 🔧

Lisa Fraser is amazing to work with. She has made our experience great.

The support staff were excellent. Prompt and clear in their instructions. They also didnot mind repeating and affirming what was needed.

Mu experience was great because at the late hours of the night, I was able to make contact with a real person, who helped me trouble shoot all the little learning curves that I was experiencing. Their patience and understanding for how to simply attend to any questions was the most outstanding and professional. As I said they were and still hopefully are, very human.

Sam Levinson has made the transition to Zeller a fantastic experience. He is highly professional and always responds to my emails promptly. I’m very happy with my Zeller terminal.

Exactly what I was after - a simple and efficient service to take card payments without investing or locking myself into any sort of contracts etc. The sales and fees are clearly displayed, easy to transfer funds into bank account. No complaints!

Been using the Zeller terminal for close to 2 years now and been great, never had issues with terminal or settlements into my account, highly recommend

How can you call it a POS system when it does not let you take cash payments? cannot even manually log them? what is the point?? Wish I just went with Square who at least let you pay cash, gift cards etc. Highly annoyed that I didnt realise this until i purchased the terminal. Cant give any cash customers receipts. looks extremely dodgy.

The system is great with loads of customisation to make the terminals look how you want, adding your company logo etc. The online portal makes reconciling eftpos payments a breeze.

I have been dealing with Alex for a few years now, very professional and cannot do enough to help whenever i have any questions.

Matthew was such a help every step of the way and was more than happy to answer all my questions.
The set up was easy and we have been enjoying using Zellar.

The customer support from Matthew and the team has been amazing as well.