Zeller Reviews 

Easy to use, very convenient

Best tap to pay service for small business like me.
100% recommend to everyone who owns small business.
I will not be able to do without you.
Thanks Zeller,

Worst customer service,withholding $8000.00 as they say it’s fraudulent,when you ring your phone calls are sent overseas,now have to go through a solicitor and dept of fair trading to get our money back,do not recommend Zeller at all,the rep on the phone tells you lies,not a happy customer if I could give a 0 I would

I have been with Zeller for a few months now and I personally think they are great. The service is fantastic and they have multiple ways of contacting them to make it easy. You can text there support and within 10 mins the small issue I had was dealt with.
Thanks guys, great job :)

Each time I contacted Zillow, I received a warm and professional response. Every person I spoke with listened carefully and tried their best to cater to our needs. The final connection with the Adelaide representative was exceptional... he was available while we were setting up and went above and beyond. Simply outstanding service.

Absolutely terrible service, every thing we asked them to change they did something different, didn't answerer emails and a week later we are in worse position that when we started. even move us from administrator to a team member now someone else is in charge of the account!!! Glengarry Market. We were happy while we were talking to someone in Australia, but now it all goes to the Philippines. Glengarry Market. Pam Morley

I mt admit the customer service is very good compared to other eftpos companies. I had a problem with a terminal and it was swiftly handled very well indeed. Cannot recommend them highly enough. Michael

Super easy and the terminal is extremely user friendly. Even my 74 year old mum in law has figured it out.

Bank accounts simply do not work, 2 months later they want videos of the issue sent again - hopeless support staff. Don't waste your time.

I find it easy to navigate

I was excited to switch to Zeller for our unincorporated association. But their onboarding process for our type of org was long, assumed we were incorporated, requested my personal bank records. But didn’t ask at the time instead they then take another 2 days to request the info then another 2 days to process it. I had to phone custome supprt of 8 times during the process. Then they said they wanted all my id and agm minute certified but couldn’t tell me what they meant by that. They won’t let me open an account without reviewing my personal bank records. They said they would call me back with more info and failed to several times. Customer service kept promising they would sort it and stopping my refund for the machines I bought and then doing nothing. Stringing me along for weeks and just wasting my time. DO NOT USE THEM. Eventually I gave up and went to square and their onboarding took 5 minutes.i am now trying to get a refund for the machines that I bought. Square is just so much more reliable. It’s a shame as I wanted to support Zeller but they made it pretty impossible. I feel scammed and they are doing everything they can not to refund the machines I bought. Avoid this company

I was asked to make a deposit on a large item. When I went to pay. The name Cuscal came up. So I got the number and Rang Cuscal as it’s not familiar to me. It’s not a bank. It’s a payment platform. The receptionist. in turn told me the bank the company uses is a bank called Zellar. So I then got the number of Zellar and rang them. . I’m asking some important questions and while I’m asking all I can hear is a rooster crowing it the background and a guy who just kept asking for my email address but would not listen to my question. I said. This has to be a scam. More misdirection and finally a rooster crowing with a guy who is no help. So I hung up. A perfect scam until I got to Zellar. Scammers.

Zeller is an easy system to use. User friendly reports generated on a needs basis. Highly recommend.

Excellent machine ,by far the best on the market ! fantastic support & backup service from Brad & Kwaku, great team they will talk you through and help set up with you. Seriously awesome service !! This is my second machine I’ve up graded to the 2nd gen it’s fabulous ! I have previously tried all the other eftpos machines & suppliers on the market, nothing stands up to the seller for efficiency, ease and service also the cheapest rate ! Highly recommend anyone looking at eftpos machine get a Zeller you will be happy !!

It has been a game changer for our Lions Club. We now have 2 Zeller machines. I like the flexibility to let the sim card expire during the quiet times and be able to instantly re-activate and use it immediately when needed.

Easy to set up and operate

Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physical terminal and monthly fees.

The easy invoicing feature allows me to invoice my customers and keep track of payments easily too.

I definitely recommend Zeller instead of those other big 4 banks!

Like the fact you can ring anytime and someone is there to assist, they have a callback if they are busy.
The invoicing system is easy to use, banking app is good even though it doesn't allow to screenshot remittance on the phone but can access it on the desktop .

Compact creations

I’ve used Zeller now for three years in my retail store. It’s been a positive experience from the beginning and we’ve had no issues that haven’t be fixed immediately. Great customer service, great product and we appreciate the add-ons that keep on coming such as tap to pay if I’m delivering and don’t have the terminal with me.

Customer service was very knowledgeable and very helpful. My question was answered and we worked through the process on the terminal together.