The online platform is easy to use. However, the advertising of new services/products that keep popping up cannot be deleted not to appear again. This is not helpful.
Company replied

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Created with AI, based on recent reviews
Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.
Written by the company

3000, Melbourne, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
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Poor communication
Sent several emails in relation to surcharges applied and after several months, still no reply.
Terminal has been great so far. Customer service fantastic, with quick responses and care.
Brett has been fantastic and able to sort out any issues I've had promptly and easily. The Zeller platform is excellent, easy to use and does everything I need. The tap to pay app on my phone is amazing.
I have always had the pleasure of working with Harrison from Zeller, From the moment I reached out, he was not only super friendly but also incredibly knowledgeable. He took the time to thoroughly explain everything, making sure I felt completely confident with the solution. It's so refreshing to experience such dedicated and caring service—Harrison really went above and beyond. Big thanks to him for making my experience with Zeller so smooth and stress-free. Highly recommend working with him!
Thank you very much for helping me solve the problem in time.
When I was doing activities in the mall, I used the pos machine to connect to the wifi in the mall, which caused the machine to be locked.
Customer service called me to solve the problem step by step, very timely and very grateful.
It would be better if you could send me a manual, so that I can avoid the situation that the machine can not be used due to misoperation. Thanks

Reply from Zeller
Great product and the sales team had sound product knowledge.
We just started a new business, fairly new with everything but we got recommendations from Triniteq about Zeller. We are glad that we went ahead with it and met Jared.
Within 2 days they got back to us straight away,
he has helped us to set up the Efpos machine, very quick response when we have any issues and he also sent us an email just in case we have any difficulties.
We definitely continued with Zeller and will recommend it to friends and family.
Great terminals, easy to use for staff & customers.
Great reporting and settlements.
We can't recommend Zeller highly enough. Prior to switching to Zeller we used a large business that provided archaic machines, costly rentals, and terrible service. The support, payment options and dashboard that Zeller provide us has changed the way we take payments and everyone in our team absolutely loves it. You won't regret switching to Zeller!
great first contact, supportive from the start, great customer service, great for back of house and admin team, game changer comparable to Westpac,
please do yourself a favor as a business and swap to Zellar
Osama was very helpful and knowledgeable about the product and was invaluable in setting up the business with Zeller
Sarah has been a fantastic support! Really appreciate her assistance.
Having Zeller within our business has been the best business decision we have made. The whole team especially James Harrison have provided us with exceptional support within a timely manner. Our customers have also given us feedback about how easy it is and convenient using this system. I would recommend Zeller to any new business owner no matter how small or large.
Very easy to use with great functionality of terminals and awesome support, Highly recommend
Wondeful and easy to use. Installation was super efficent and friendly. System has worked perfectly with no connection issues and has saved a tremendous amount of money for the busienss
David Kim is amazing, really responsive and always helpful.
Even though we are a very small not for profit the service we received has been second to none. Julian Boscoe, Account Executive, Sydney has provided fantastic service and support.
We have been with Zeller for almost a year now and our experience to date has been exceptional. The service we get from Zeller far out weighs any "Big Bank" we have dealt with over the last 4 years. Their pricing is competitive and the sign up process was a matter of hours as opposed to weeks with a "Big Bank". We have also taken advantage of some of the other products on offer with Zeller such as the High Interest Savings Account & Corporate Card facilities which make life allot easier for tracking expenditure across the business. The Zeller App
is easy to use and has some great features giving you insights to your business that you wouldn't get with a conventional payments provider or bank. We are interested to see what other products Zeller will introduce in the future, the products and services they offer so far almost tick all the boxes for a total business banking solution. Based on our experience so far with the service we would consider cutting ties with our "Big Bank" and have all our business banking needs with Zeller.
Have been using Zeller now for over 1 year and am very pleased with the system. Both the terminal's functionality and the support when you need is fantastic. Very pleased and would highly recommend.
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