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Zeller Reviews 

316
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently highlight the platform's ease of use and simple setup, making it convenient for various business needs. Many people praise the staff for their helpfulness and excellent support, often going above and beyond to assist with processes and queries. Reviewers appreciate the smooth user experience and efficient service provided. However, some people were dissatisfied with customer service, reporting issues like slow responses, conflicting information, or difficulties speaking with fluent English speakers. A few other people also felt that account verification could take days, and some experienced problems with payments, including issues with funds or delayed transfers.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the excellent and outstanding support,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the fantastic support, ease of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and simplicity... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising the ease of use for taking payments... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The online platform is easy to use. However, the advertising of new services/products that keep popping up cannot be deleted not to appear again. This is not helpful.

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Zeller is amazing ! So easy to use and simple for myself and my customers . I have a 30 year old moving and storage business and have been able to increase production after applying Zeller. The servic... See more

Company replied


Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.

Earn 4.95% p.a. with Zeller Savings Account from 1 June

Written by the company

Sign up online in minutes to start earning more with Zeller.
Sign up and activate your account with Zeller. Simply add your ABN and you instantly get access to Australia's highest business saving rate of 4.95% for all funds added in July 2026. Terms apply.

Contact info

4.1

Great

TrustScore 4 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.1

All reviews

(316)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor communication

Poor communication
Sent several emails in relation to surcharges applied and after several months, still no reply.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Zeller service experience

I have always had the pleasure of working with Harrison from Zeller, From the moment I reached out, he was not only super friendly but also incredibly knowledgeable. He took the time to thoroughly explain everything, making sure I felt completely confident with the solution. It's so refreshing to experience such dedicated and caring service—Harrison really went above and beyond. Big thanks to him for making my experience with Zeller so smooth and stress-free. Highly recommend working with him!

October 10, 2024
Unprompted review
Rated 2 out of 5 stars

Thank you very much for helping me…

Thank you very much for helping me solve the problem in time.
When I was doing activities in the mall, I used the pos machine to connect to the wifi in the mall, which caused the machine to be locked.
Customer service called me to solve the problem step by step, very timely and very grateful.
It would be better if you could send me a manual, so that I can avoid the situation that the machine can not be used due to misoperation. Thanks

January 31, 2025
Unprompted review
Zeller logo

Reply from Zeller

Hi Lyn,

Thank you for sharing your experience! We're glad to hear that our customer support team was able to assist you promptly and get your terminal back up and running.

We also appreciate your feedback about offering additional resources (such as a manual) to help you get set up. You can find a range of instructional user guides on the Zeller Support Centre (below), and we've also published a range of videos to Zeller's Youtube channel, too.

Thanks again for sharing your feedback — and if you'd like some additional support with your wi-fi connectivity (or alternatively, if we can send you a Zeller SIM Card to use!) please send us an email at feedback@myzeller.com and our team can arrange a time to give you a call!

Team Zeller

Support Center - https://support.myzeller.com/
Youtube Channel - https://www.youtube.com/channel/UCoQoJZaB2aDBdKmP0X3vCDg

Rated 5 out of 5 stars

Experience with Zeller

We just started a new business, fairly new with everything but we got recommendations from Triniteq about Zeller. We are glad that we went ahead with it and met Jared.
Within 2 days they got back to us straight away,
he has helped us to set up the Efpos machine, very quick response when we have any issues and he also sent us an email just in case we have any difficulties.
We definitely continued with Zeller and will recommend it to friends and family.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great terminals

Great terminals, easy to use for staff & customers.
Great reporting and settlements.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

We love Zeller!!

We can't recommend Zeller highly enough. Prior to switching to Zeller we used a large business that provided archaic machines, costly rentals, and terrible service. The support, payment options and dashboard that Zeller provide us has changed the way we take payments and everyone in our team absolutely loves it. You won't regret switching to Zeller!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great solution

great first contact, supportive from the start, great customer service, great for back of house and admin team, game changer comparable to Westpac,
please do yourself a favor as a business and swap to Zellar

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Having Zeller within our business has…

Having Zeller within our business has been the best business decision we have made. The whole team especially James Harrison have provided us with exceptional support within a timely manner. Our customers have also given us feedback about how easy it is and convenient using this system. I would recommend Zeller to any new business owner no matter how small or large.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Wondeful and easy to use

Wondeful and easy to use. Installation was super efficent and friendly. System has worked perfectly with no connection issues and has saved a tremendous amount of money for the busienss

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support!

Even though we are a very small not for profit the service we received has been second to none. Julian Boscoe, Account Executive, Sydney has provided fantastic service and support.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Like a Bank, but without the "BS"

We have been with Zeller for almost a year now and our experience to date has been exceptional. The service we get from Zeller far out weighs any "Big Bank" we have dealt with over the last 4 years. Their pricing is competitive and the sign up process was a matter of hours as opposed to weeks with a "Big Bank". We have also taken advantage of some of the other products on offer with Zeller such as the High Interest Savings Account & Corporate Card facilities which make life allot easier for tracking expenditure across the business. The Zeller App
is easy to use and has some great features giving you insights to your business that you wouldn't get with a conventional payments provider or bank. We are interested to see what other products Zeller will introduce in the future, the products and services they offer so far almost tick all the boxes for a total business banking solution. Based on our experience so far with the service we would consider cutting ties with our "Big Bank" and have all our business banking needs with Zeller.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great system with reliable support

Have been using Zeller now for over 1 year and am very pleased with the system. Both the terminal's functionality and the support when you need is fantastic. Very pleased and would highly recommend.

January 29, 2025
Unprompted review

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