Love some of the clothes but received a faulty item and after returning it, silence for a month. It’s not unexpected after reading the reviews but pointing it out here in the hope they might improve a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They charge you a 59kr return which I was aware but then when reading the stipulations more clearly, they then charge an extra 10kr per article if you return more than 3 items. Strange and cheap behav... See more
Company replied
Items quite high price compared to the quality. Ordered a suede jacket, felt like a paper bag. Pay for shipping, paid the same for return. Refund takes forever, they claim 14-21 business days from rec... See more
Company replied
Winter-boots that split in half. Simply terrible quality, when the sole literally split in half after having been used sparsely. The price certainly does not reflect the quality here. It is shameless... See more
Company replied
Company details
Written by the company
NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world. At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities. We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd. Top follow us on our journey, be sure to follow us here for all the latest updates! With love, NA-KD.com
Contact info
Gamlestadsvägen 4, 415 11, Göteborg, Sweden
- customercare@na-kd.com
- na-kd.com
2.9
Average
14K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT waste your money here
The material of their products are cheap, returning items is not easy and you don't get your refund back for a few weeks. This company should not exist, I hope someone is filling a consumer protections lawsuit in the EU against them.
November 24, 2025
Unprompted review
Reply from NA-KD.com
Hi Linda,
We’re very sorry to hear about your experience and understand your frustration. Our team strives to provide quality products and a smooth returns process, and we regret that we fell short in your case.
Please note that once a returned item reaches us, the refund process typically takes 14 to 21 days, depending on your bank. We appreciate your feedback, as it helps us continue improving both our products and customer service.
If you’d like, we encourage you to contact our customer service team directly with your order details so we can assist you further.
Kind regards,
Janice, NA-KD.com
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Custom service was amazing had an issue…
Custom service was amazing had an issue and it was solved easily. Thank you very much.
November 27, 2025
Unprompted review
Reply from NA-KD.com
Hi Sara,
Thanks so much for taking the time to share your thoughts! We're delighted to hear that our customer service team handled your issue smoothly. It’s always our goal to make things right, and we're glad to know we could help. Your feedback is much appreciated!
Kind regards,
Michaela Airam, NA-KD.com
It’s been weeks and I still haven’t…
It’s been weeks and I still haven’t received my order. It hasn’t even been sent to Hermes yet…
November 2, 2025
Unprompted review
Reply from NA-KD.com
Hello Sylvia,
Thank you for sharing your experience. We completely understand how frustrating it must be to wait for your order, especially when it hasn’t been shipped yet. We’re unable to locate your specific case, but to resolve this as quickly as possible, please reach out via https://www.nakd.com/en/kundenservice/contact-us
and include 'Trustpilot' in the subject line. Our team will look into it right away.
Best regards,
Michaela Airam, NA-KD.com
Quick customer service.
November 26, 2025
Unprompted review
Reply from NA-KD.com
Hello Christina,
Thank you for highlighting our customer service speed! We're thrilled that we were able to assist you promptly. We’re always working to make sure our support is both quick and helpful, and we’re happy that it stood out to you. We look forward to helping you again whenever needed!
Warm regards,
Michaela Airam, NA-KD.com
Poor Customer Service
I made an order last week and I have not received the order confirmation email!!!! It's been almost a week now and I have been messaging the customer service almost everyday, no one bothered to respond. I don't even know what my order number is. Disappointing!
November 20, 2025
Unprompted review
Reply from NA-KD.com
Hi Nik,
We hear how frustrating it is to be left without an order confirmation and to feel that your messages haven’t been answered. We value your patience and want to assure you that we are committed to providing the necessary support so you can track your order without further delay.
Best regards,
Michaela Airam, NA-KD.com
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Still no response or sign of my money
Absolutely appalling experience with NA-KD. I returned my order on 23rd October 2025, and they kept insisting my refund was issued on 14th November — yet nothing ever showed up. After speaking to Barclays three times, it’s clear NA-KD never sent any refund to the account I paid with.
What’s worse is that the “refund confirmation” they sent me shows bank details that aren’t even mine. They literally refunded a completely different account. Once I pointed this out, they stopped replying entirely. I’ve sent three emails, all ignored.
This isn’t just bad customer service — it’s negligent and unacceptable. Taking customers’ money, refunding the wrong person, and then going silent is beyond unprofessional. I strongly warn others to think twice before trusting them with their money.
November 25, 2025
Unprompted review
Reply from NA-KD.com
Hello Victoria,
We hear how frustrating it must be to return your order, only to see the refund sent to the wrong account and experience delays in communication. We appreciate your patience and want to assure you that we are thoroughly reviewing this issue to ensure the funds are returned to you correctly.
Best regards,
Michaela Airam, NA-KD.com
Perfect customer service
I accidentally entered my old address when placing my order. I couldn't change it online, so I contacted customer service, who responded immediately and solved my problem. The staff were very friendly and helpful. Thank you so much and keep up the good work!
November 24, 2025
Unprompted review
Reply from NA-KD.com
Hello Mara,
Thank you for the wonderful 5-star feedback! We're glad the team was able to sort out the address issue right away and make the process smooth for you. Your experience means a lot, and we look forward to assisting you again in the future.
Warm regards,
Michaela Airam, NA-KD.com
Don't order unless you own a printer
Don't order unless you own a printer. Returns can't be made unless you print the return label, I have been explaining them a thousand times that I don't have the possibility of printing, besides that on the website it is written that every package is arriving with a return label and returns are free within Denmark. The return label is missing and I both have to pay for return and find someone that can print the label for me. Pretty bad service of 2025 / 2026
November 24, 2025
Unprompted review
Reply from NA-KD.com
Hello Medlem,
We acknowledge the difficulty this has caused and understand how inconvenient it is to manage a return under these circumstances. This is not the experience we want you to have, and we hope you will give us another chance in the future.
Best regards,
Michaela Airam, NA-KD.com
Bad bad bad shop!
I've had several bad experiences with Nakd. And it was definitely the last time I ordered from this site. People, please don't be influenced into buying anything here. A month after returning your package (and sending numerous emails), I still haven't gotten my money back. And we're not talking about 20 euros, no, we're talking about more than 100 euros. And Im not even mentioning the ridiculous prices they charge for this piece of plastic they sell. Incomprehensible.
November 23, 2025
Unprompted review
Reply from NA-KD.com
Hi Nina,
We completely understand your frustration. Our return process typically takes 14 to 21 days from the moment you hand over the return to the carrier. We are always transparent about these timelines on our website, but delays can unfortunately occur during periods of high return volumes.
That said, if your return has passed the expected timeframe, please don’t hesitate to reach out to us directly. We will, of course, do whatever is necessary to resolve the issue and ensure you receive the refund you’re entitled to.
Thank you for sharing your feedback, and again, we apologise for the inconvenience this has caused.
Kind regards,
Janice, NA-KD.com
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Very high customs fees and no delivery option…
I just ordered a few things from NA-KD a few weeks ago and did not have customs fees and was actually delivered to my house my door. Now I’m seeing $80 worth of customs fees and no option to even have it delivered to my house. Must pay extra to get it delivered to my house? First world problems for sure but am writing this to help and encourage others to double check what they are paying before clicking the checkout button. A small fee could be understandable with all the tariff bs but aeems very strange business practices and like they’re fully passing the costs on to the consumers in the US.
November 22, 2025
Unprompted review
Reply from NA-KD.com
Hello Charlie,
NA-KD covered all duty and import costs for U.S. customers, but recent changes in U.S. tariffs, including additional government tariffs on overseas goods and rising carrier processing fees, mean we can no longer fully absorb these charges. As a result, a portion of the fees is now added at checkout as a non-refundable cost to avoid unexpected charges upon delivery and ensure a smoother shipping experience. We still absorb part of these costs to reduce the impact on our customers.
Thank you for understanding!
Warm regards,
Janice, NA-KD.com
Return parcel got lost in the mail
Return parcel got lost in the mail, and had to contact customer service twice in the process. However, they were friendly and processed the return money anyway. Happy experience :)
November 21, 2025
Unprompted review
Reply from NA-KD.com
Hi dear customer,
Thank you for sharing your experience! We’re glad to hear that our team was able to help and that your return was successfully processed, even with the hiccup in the mail.
We really appreciate your patience and are happy that it ended on a positive note.
Sincerely,
Janice, NA-KD.com
RETURN FEE 8.95 SCAM
Used to enjoy ordering from here. Ordered 9 items however quality isnt great so returning. Happy to pay the 4.95 fee as i got free delivery. But why is it a an extra fee after 4 items?? so now my returns 8.95.
Ill never order from here again.
Total scam.
November 21, 2025
Unprompted review
Reply from NA-KD.com
Hello Chloe,
Thank you for your feedback!
For returns of more than three items from a single order, a small fee is applied for each additional item, which is automatically deducted from your refund.
This helps us reduce the environmental impact of our operations and supports our sustainability goals, as the most environmentally friendly approach is to ensure the products we create are kept, worn, and loved for as long as possible.
We always strive to be transparent about this, and the details can be found in our Returns Policy, Terms & Conditions, and Returns Information pages for your country. We truly appreciate your understanding and support in helping us make more sustainable choices.
Sincerely,
Janice, NA-KD.com
Excellent costumer service
November 16, 2025
Unprompted review
Reply from NA-KD.com
Hello Evla,
Your feedback means a lot. Hearing that you experienced excellent customer service reminds us why we do what we do. Thank you for taking the time to leave a review.
Warm regards,
Michaela Airam, NA-KD.com
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Had issues with my order being…
Had issues with my order being delivered (not the websites fault the courier had lost it) and when I emailed about my issue receiving the parcel I was given a full refund and an additional 20% off for my next order. Really fast and attentive support was given! Very happy!
November 19, 2025
Unprompted review
Reply from NA-KD.com
Hi Aiza,
Your feedback truly stands out. We’re pleased the swift refund and follow-up support helped turn the situation around after the courier mishap. It’s great to hear the outcome left you very happy.
Kind regards,
Michaela Airam, NA-KD.com
Great service!
November 19, 2025
Unprompted review
Reply from NA-KD.com
Hello Cataleya,
Your review brought a smile to our team! We’re glad our service hit the mark for you, and we appreciate you taking a moment to share it.
Kind regards,
Michaela Airam, NA-KD.com
Great customer service and cute clothes!
Unfortunately had some trouble with DHL, which made my return unfindable. NA-KD solved this issue for me while they contacted DHL for solving the issue. I was already loving NA-KD for their clothes, but their customer service is the cherry on top!
November 18, 2025
Unprompted review
Reply from NA-KD.com
Hello dear customer,
Thank you for sharing your experience! We’re glad we could help track down your return and make things right with DHL. It’s wonderful to hear that our customer service added that extra touch to your NA-KD experience.
Best regards,
Michaela Airam, NA-KD.com
Terrible customer service
Terrible customer service. I bought an item a year ago at least and it wasn't delivered to the right address and they still have not refunded or helped me. Their staff were rude and I'm very disappointed.
November 11, 2025
Unprompted review
Reply from NA-KD.com
Hello Kim,
Thank you for bringing this to our attention. We fully acknowledge the inconvenience and disappointment caused by the undelivered order and the delay in assistance. Your feedback helps us understand the areas that need improvement.
Best regards,
Michaela Airam, NA-KD.com
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I placed an order for a coat and…
I placed an order for a coat and received a notification that it was shipped. However, DHL shows that the parcel was never actually sent. I have neither received the coat nor a refund, and I have not received any response to my emails. Very disappointed with this experience.
November 10, 2025
Unprompted review
Reply from NA-KD.com
Hello Beate,
We appreciate your feedback and understand how frustrating this situation must be. Our team has responded to your email, so please check both your inbox and spam folder. You can be confident that we are actively working to resolve your case as quickly as possible.
Best regards,
Michaela Airam, NA-KD.com
NA-KD staff helpful
I got an answer really quick on my request and NA-KD staff were very understanding and helpful in a very time limited situation. Really appreciated it
November 15, 2025
Unprompted review
Reply from NA-KD.com
Hello Noorhan,
Thank you for taking a moment to write this. We’re glad our team could respond fast and give you the understanding and help you needed when time was tight. It means a lot that you noticed.
Warm regards,
Michaela Airam, NA-KD.com
company with very nice fashion but the poorest service
The fashion is really nice and the tailoring ist great. I appreciate that. The sizes are insecure, you have different sizes depending on the product - I vary betrween S/M and XL. That makes it difficult to order because you never know will it fit you or not.
The service is miserable. Once I had a problem and the only one they made me conversise is a AI that never really got it and so never really gave a correct answer. If you order by Klarna-pay later (30 days), it is sure that they will not process your return to Klarna. With EVERY return I had it was Klarna that hat do intervene at Na-Kd´s to get my returns done. Recently I ordered shoes in size 38 and so says my order, but I got size 41.... I am sure I am not the only person with that experience. It is a pity - they really are about to save costs in rationalize away any service. That makes it difficult to order, because something goes wrong always. The design, the fashion itself is great - damn.
October 17, 2025
Unprompted review
Reply from NA-KD.com
Hello Birgit,
Thank you for sharing your experience. We know that varying sizes and wrong items can make ordering difficult. Register your return here https://www.na-kd.com/en/return-portal, and our team will handle it as quickly as possible. You can be confident that your case will be properly reviewed and resolved, with a confirmation sent once completed.
Best regards,
Michaela Airam, NA-KD.com
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