Love some of the clothes but received a faulty item and after returning it, silence for a month. It’s not unexpected after reading the reviews but pointing it out here in the hope they might improve a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They charge you a 59kr return which I was aware but then when reading the stipulations more clearly, they then charge an extra 10kr per article if you return more than 3 items. Strange and cheap behav... See more
Company replied
Items quite high price compared to the quality. Ordered a suede jacket, felt like a paper bag. Pay for shipping, paid the same for return. Refund takes forever, they claim 14-21 business days from rec... See more
Company replied
Winter-boots that split in half. Simply terrible quality, when the sole literally split in half after having been used sparsely. The price certainly does not reflect the quality here. It is shameless... See more
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Company details
Written by the company
NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world. At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities. We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd. Top follow us on our journey, be sure to follow us here for all the latest updates! With love, NA-KD.com
Contact info
Gamlestadsvägen 4, 415 11, Göteborg, Sweden
- customercare@na-kd.com
- na-kd.com
2.9
Average
14K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed with the customer service
Unfortunately, this has been a very disappointing experience. The way customer concerns are handled feels rigid and process-driven rather than solution-oriented.
Being told to return an item and reorder it simply because a discount cannot be applied is everything but customer-friendly. It is also not environmentally responsible and not economically reasonable, as it creates unnecessary shipments and additional costs!!!
February 27, 2026
Unprompted review
Reply from NA-KD.com
Hello Becky,
We understand that being asked to return and reorder an item, particularly when a discount can no longer be applied, can feel inconvenient and unsatisfactory. While our processes are designed to ensure pricing accuracy and fairness for all customers, we understand that this can sometimes feel rigid rather than solution-oriented.
Thank you for openly sharing your experience!
Kind regards,
Janice, NA-KD.com
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Great customer service
Great customer service - sorted out the issue with return and payment fast!
February 25, 2026
Unprompted review
Reply from NA-KD.com
Hi Anna,
It is great to hear that our team was able to resolve your return and payment issue promptly. Quick and efficient support can truly make a difference, and your feedback underscores that. Thank you for taking the time to share your experience with us.
Warm regards,
Michaela Airam, NA-KD.com
Refund process is terrible
Refund process is terrible. My return was actually received on the 20th January by them. I got an acknowledgment of the refund on the 13th Feb and it’s still not landed. It’s now the 24th Feb….over a month for a refund. Constantly chasing.
February 24, 2026
Unprompted review
Reply from NA-KD.com
Hi Nicole,
Your feedback about the extended refund timeframe is important. Receiving confirmation but not seeing the funds can create uncertainty, especially after repeated follow ups. We want to assure you that the refund status can be investigated and clarified step by step. Please reach out via https://www.nakd.com/en/kundenservice/contact-us
with Trustpilot in the subject line so the team can prioritise and provide a clear update.
Best regards,
Michaela Airam, NA-KD.com
Very positive experience with customer serrvice
I had a very positive experience with the customer service team. They responded quickly, handled my issue professionally, and arranged a refund without any hassle. I really appreciate the clear communication and helpful support throughout the process. Thank you for the great service!
February 23, 2026
Unprompted review
Reply from NA-KD.com
Hi Anoniem,
Thank you for highlighting the quick response and clear communication you received from our team. Knowing that your issue was handled professionally and that the refund was arranged without difficulty is wonderful to hear.
Your kind words about the support you received are genuinely appreciated.
Warm regards,
Michaela Airam, NA-KD.com
Marjory helped sort out my issue with a…
Marjory helped sort out my issue with a refund and prevented me from having to wait a long time. He was effective and efficient in his work
Thank you
February 19, 2026
Unprompted review
Reply from NA-KD.com
Hi dear customer,
Thank you for sharing how Marjory handled your refund request. It is great to know that the support you received was effective and timely, preventing unnecessary delays. Your feedback is invaluable to the team.
Kind regards,
Michaela Airam, NA-KD.com
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The items are extremely poor quality…
The items are extremely poor quality for the price paid. Their returns portal doesn’t work therefore you have to email them to discuss. Only to be advised that it’ll cost you to return the item through an Asian warehouse. They give you a 20% refund. Avoid at all costs.
February 17, 2026
Unprompted review
Reply from NA-KD.com
Hello Samantha,
We understand how disappointing it can be to receive items that do not meet your expectations. Please rest assured that defective items are exempt from return fees. You can process these returns through our portal or contact us via email if you need assistance. All details regarding returns, fees, and refunds are clearly outlined in our Returns Policy, Terms & Conditions, and Returns Information page.
Best regards,
Michaela Airam, NA-KD.com
Shockingly poor returns process
Shockingly poor returns process. I am still waiting for my refund, goods posted early January. We are now 17th Feb. Protracred process.
February 17, 2026
Unprompted review
Reply from NA-KD.com
Hi Miss Donna,
We understand how frustrating this prolonged process can be, and we want to assure you that your refund is a top priority. Our complete return process may take up to 21 days from the day you sent your parcel, with refunds typically reaching you 2–5 business days after that.
If you have not received your refund by then, please contact us at https://www.nakd.com/en/kundenservice/contact-us, and include "Trustpilot" in the subject line so we can address your case promptly.
Best regards,
Michaela Airam, NA-KD.com
Customer service was great
Customer service was great! They solved my problem really fast.
February 10, 2026
Unprompted review
Reply from NA-KD.com
Hi Sophia,
Thank you for your feedback!
We’re thrilled to hear that our customer service team was able to resolve your issue quickly. It means a great deal to us to know that our support made a positive difference!
Kind regards,
Janice, NA-KD.com
Second and last time trying NA-KD
I'm a new Australian customer who had previously commented on NA-KD's inconsistent sizing and difficult returns policy - tried them for a second time. They have contemporary, minimal Swedish design which I love. Ordered a 100% merino knitted pants and polo neck jumper (XS and S to have options) and a hip length trench in faux suede (a design collab). Had to return all. The polo jumper wasn't cut properly - S awkwardly bunched across the shoulders and upper chest (I wear lots of polo jumpers and have never had this issue before) while XS was a touch tight. A very similar merino set from Uniqlo bought 7 months ago was half the price, done in a nicer rib fabrication and a great fit. The trench was also disappointing. I expected the faux suede fabric to be the same as a previously ordered long trench which was soft and draped beautifully but sadly was too big. The faux suede on the second trench was hard, stiff and didn't look good. So disappointing there's so much inconsistency with fabric too. Initiating a return on the website is easy, getting the courier pick up at the right time less so. The courier company asks for a 3 hour window for pick up but the courier turns up 4+ hours earlier (he eventually returned at the right time after a second phone call). If NA-KD aspires to have a global online marketplace, it needs to make the return process easier - ideally drop off at a local post office. If I was buying again, I'd be happier waiting longer for the garments and be able to return them at my own convenience at a post office rather than muck around waiting hours for a courier pick up. Ultimately, it's the inconsistent sizing, fabric quality and quality control which won't see me coming back. And not to forget the 3 week refund process AFTER the return being received at the warehouse - far too long and inefficient.
February 9, 2026
Unprompted review
Reply from NA-KD.com
Hello Ardi,
We appreciate you taking the time to explain your concerns around sizing, fabric texture, and quality consistency. For fine merino wool knitwear, a small amount of shrinkage on the main body of the garment is considered normal, while ribbed sections often hold their structure more which can change how the fit looks after washing. In many cases, careful steaming can help restore the garment’s appearance.
Your comments about product consistency and returns convenience are important for us as we continue working on improvements. We hope to provide you with a better experience next time.
Best regards,
Michaela Airam, NA-KD.com
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Not accurate information
Ordered a coat base on their size chart however when received it , it was huge like two size up, so had to return and pay for return while its not my fault, and still waiting for my refund, wont order again
February 4, 2026
Unprompted review
Reply from NA-KD.com
Hi Sahar,
Thank you for your honest feedback about the sizing and overall return process. We understand how important accurate sizing is when ordering online. Return fee details and refund processing times are clearly shared in our Returns Policy, and once the return is handled, refunds are released back to the original payment method within the usual processing period.
Best regards,
Michaela Airam, NA-KD.com
A Coat was ordered
Ordered a coat, which did not fit the way it should have and when it was returned it took more than a month for the refund and yes was charged for the refund which I guess did not mind, but definitely was not happy with the late refund which took more than a month to get back into my account, would definitely never order from them again.
January 31, 2026
Unprompted review
Reply from NA-KD.com
Hi Ruksana,
Our standard return processing time is 14–21 days after receipt. If your refund has gone beyond this period, please let us know so we can look into it and assist you further, as occasional delays may occur during peak periods.
Kindly be aware that a return fee applies in all countries and is automatically deducted from the refund. This policy supports our sustainability efforts by helping reduce environmental impact and encouraging mindful purchasing, so items can be kept, worn, and loved for as long as possible.
Kind regards,
Janice, NA-KD.com
Everything went smooth and as expected
Everything went smooth and as expected. As always, great quality and top customer service.
February 1, 2026
Unprompted review
Reply from NA-KD.com
Hi dear customer,
We’re so happy to hear that everything went smoothly!
Thank you for sharing your experience!
All the best
Janice, NA-KD.com
Good customer service
I contacted to customer service to ask the exact size of denim.
I've been used overseas service sometimes but it wasn't as good as nakd staffs.
Nakd staffs are so kind and polite.
February 6, 2026
Unprompted review
Reply from NA-KD.com
Hi Lauleai,
Thank you for your lovely feedback! We’re so happy our team could help and make your experience a good one.
Best regards,
Janice, NA-KD.com
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Love everything
Love the range and looking forward to receiving my order 🤍
February 4, 2026
Unprompted review
Reply from NA-KD.com
Hi Jo,
Your feedback about loving our selection is wonderful to see. We always aim to offer a variety of styles that make shopping enjoyable and easy. Hearing that you are looking forward to your order tells us we are on the right track. Thank you for trusting us with your purchase.
Best regards,
Michaela Airam, NA-KD.com
My experience was 10/10!
My experience was 10/10!! 🤩 the help and support from Kate was amazing and I really recommend NA-KD for the great clothing and the people who work there ❤️❤️
Regards
Madeleine
February 4, 2026
Unprompted review
Reply from NA-KD.com
Hi Madeleine,
We strive for a perfect 10 out of 10 experience, and your feedback truly captures that. Kate's support was exceptional, and we will ensure she receives your kind words. Thank you for trusting NA-KD and for recommending both our styles and our team.
Best regards,
Michaela Airam, NA-KD.com
Holes in jeans after first wash
I bought jeans from NA-KD and after the first wash I got two big holes on each of the legs, in exactly the same spot on both legs. They said it was caused by an external object and rejected my claim. I had no object in my washing machine and the damage is clearly a manufacturing defect, if it happens on both legs in the same spot. I also bought a sweater from them and in two weeks it was in such horrible condition that it couldn’t be worn in public. I recommend not to buy from them. The way they handle claims is very unprofessional.
February 3, 2026
Unprompted review
Reply from NA-KD.com
Hi Maria,
We appreciate your detailed feedback. We understand how concerning it is when clothing shows unexpected damage after a short period of use. Each claim is thoroughly reviewed by our quality team to ensure it is handled fairly. All our claim and return procedures are shared transparently in our Returns Policy, Terms and Conditions, and Returns Information page. We hope you may consider us again in the future.
Best regards,
Michaela Airam, NA-KD.com
Don’t purchase
The colour of the item I purchased was nothing like how it was pictured and though they state on their website returns are easy they are not, currently stuck with a jumper I do not want and cannot return. Very unimpressed
January 30, 2026
Unprompted review
Reply from NA-KD.com
Hello Ella,
We appreciate your honest feedback. When an item looks different in colour than expected, it can certainly impact how you feel about the purchase. Returns are available when requested within the return window shown on our website, and the steps are clearly explained in our Returns Policy and Returns Information page.
If you are currently unable to submit a return, please reach out to us via https://www.nakd.com/en/kundenservice/contact-us and include Trustpilot in the subject line so the team can help register the return for you. Please include the items you wish to return and the reason. We hope you will consider giving us another chance.
Best regards,
Michaela Airam, NA-KD.com
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Absolutely love the brand
Absolutely love the brand. I’ve bought my second coat so far. Also love the customer service.
January 31, 2026
Unprompted review
Reply from NA-KD.com
Hi Fj,
Knowing that you’ve chosen us again for your second coat is such a compliment, and we’re beyond happy to hear how much you love the brand. We also truly appreciate your kind words about our customer service; our team works hard to make every experience smooth and supportive, and feedback like yours really motivates us.
We can’t wait to welcome you back again!
Kind regards,
Janice, NA-KD.com
Very precise and helpful information
Very precise and helpful information, great service.
January 30, 2026
Unprompted review
Reply from NA-KD.com
Hi Zane,
We really appreciate you taking the time to share this. It’s wonderful to hear that you found our guidance precise and helpful.
Best regards,
Janice, NA-KD.com
Absolutely poor customer service
Absolutely poor customer service. Return process is extremely slow, lack of correspondence from Na-KD. I waited over 1 month for my refund and had to chase for it. I shall not be purchasing from this company again
January 9, 2026
Unprompted review
Reply from NA-KD.com
Hi Lisa,
Due to high volumes, refunds can sometimes take longer than expected. We completely understand how stressful this must have been for you. Please rest assured that we have now processed your refund for the return. The amount should be reflected in your account shortly, depending on your bank’s processing time.
We truly appreciate your patience and understanding, and we’re sorry that this experience fell short of the standard we aim to provide.
Best regards,
Janice, NA-KD.com
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