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Rated 5 out of 5 stars

Experience with Nabers Group for our Solo401K Trust has been excellent. Their support is superb, and have been very helpful on multiple occasions when we had questions as a newbie. They even alerted... See more

Company replied

Rated 3 out of 5 stars

I have 3 different accounts with Nabers and after a difficult situation they looked at intended new policy and decided to not go that direction. Rather they will hold my accounts as legacy ‘plans’ at... See more

Company replied

Rated 5 out of 5 stars

With Nabers Group since 2017... Researched high and low for Self Directed Solo 401K and found Jeff and Rachel to be honest brokers of these instruments. Education articles and simplicity of setting up... See more

Company replied

Rated 3 out of 5 stars

I am still not setup. Playing phone tag with my rep. Need guidance on setting up the accounts and how to effectively use the trust and LLC. I think Nabler's over estimates the knowledge of the self em... See more

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3.7

Average

TrustScore 3.5 out of 5

272 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Customer Service

I was in a time crunch to get my Solo401K open and funded so that I could make an investment. I had some questions along the way and received excellent customer service each time that I called. Combined with their pricing and fees, I don’t know that you can find a better combination.

April 8, 2022
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Reply from Nabers Group

Thanks for your great feedback, Todd! Glad we could help you get things done quick and efficient. Now onto the fun part - investing with your retirement funds!

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Rated 3 out of 5 stars

I am still not setup

I am still not setup. Playing phone tag with my rep. Need guidance on setting up the accounts and how to effectively use the trust and LLC. I think Nabler's over estimates the knowledge of the self employed to navigate multi state paper work and aligning up with the IRS. getting invoices from the state of Wyoming for the LLC I had no idea I would be receiving.

March 30, 2022
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Reply from Nabers Group

Thanks for your feedback, Mickey. It looks like you submitted your Solo 401k application on March 16th at 9:25 pm. We completed and delivered your 401k documents to your online portal on March 17th at 8:45 am. We're happy to support you in getting your questions answered for taking next steps. You did sign up for the Roth IRA LLC as well, but those aren't invoices from Wyoming. They are receipts (we paid your setup fees as part of the plan setup), so you have those for your records. Our team is on chat at Solo401k.com ready to make sure you get the help you need to use your retirement plan.

Rated 5 out of 5 stars

I was hesitant to transfer my existing…

I was hesitant to transfer my existing solo 401k plan from another company, but I was blown away by Josh and his team at Nabors. They answered all of my questions, and explained the somewhat confusing process clearly. Customer service is outstanding. Highly recommend.

March 22, 2022
Unprompted review
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Reply from Nabers Group

Thank you for your kind words, Jennifer. We're glad to be here to support you and will continue to improve our product and tools to make things even easier on you.

Rated 5 out of 5 stars

A world-class product (and support team!) for setting up a self-directed 401k

Nabers and Solo401k have been absolutely crucial in me gaining any sort of understanding of the super complicated self-directed 401k process. They set up my LLC and uploaded all of the documents in just a few days into their dashboard — super clean. Their real value comes in their support team and docs. I have messaged them at least 5 times asking very pointed questions and they always get back within seconds with amazing answers. It's like having a financial consultant by your side — unreal. I couldn't recommend them more!

March 22, 2022
Unprompted review
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Reply from Nabers Group

Appreciate your feedback, Hunter! We'll keep working to improve our product so it's even easier to use your Solo 401k and invest your retirement funds your way!

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Rated 5 out of 5 stars

This A 100% Recommendation

This a 100% recommendation! It's rare to find a company (from back of the house to Customer Service) with such conscientious, professional service. I had many questions, being a bit of a neophyte when it comes to trusts and such. However the Customer Service reps were so helpful, knowledgeable and courteous that I had my trust/Solo 401K set up in a day basically (the paperwork came back to me, and I'm not kidding, 45 minutes). Now I'm on to setting up the trust bank account, and feeling very excited about the future! Sincere thanks to the team at Nabers.com.

March 17, 2022
Unprompted review
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Reply from Nabers Group

Thanks for your kind feedback, Jesse and congratulations on taking this step toward your financial freedom! We'll keep working to improve our product so you have the tools you need to get things done even faster. Glad to be on your team.

Rated 5 out of 5 stars

My experience talking with Chelsea and…

My experience talking with Chelsea and Ilana was extremely positive. They were both knowledgeable and patient when responding to admittedly pesky questions. Their clarity and professionalism were beyond my expectations.

March 9, 2022
Unprompted review
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Reply from Nabers Group

Thank you, Richard! Our team loves to support you - our product users! We're so glad you're taking control of your retirement future and will continue to make our product even better, easier to use, and ensure you have more tools at your fingertips!

Rated 5 out of 5 stars

Hello,

Hello,

Larry Lassiter provide OUTSTANDING support assisting me in setting up a Vanguard Brokerage Account for my Solo 401 Trust. Extremely patient and professional. Greatly appreciated!

February 28, 2022
Unprompted review
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Reply from Nabers Group

Thank you, Joseph. We love our team and are so glad they were helpful to you. We'll continue to make our product even easier to use so you can focus on the fun stuff - growing your retirement future!

Rated 5 out of 5 stars

Knowledgeable and Caring

Love the fact that you really do your best answering all the questions! A lot of financial institutions are not familiar with Solo401K. Your expertise and willingness to help made the journey possible.

February 21, 2022
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Reply from Nabers Group

Thanks, Will! Our mission is to take self-directed investing mainstream and we are constantly working hard to make that a reality for our users! We'll continue to improve our product and tools to make things even easier for you. Glad to be here on this journey with you :-)

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Rated 5 out of 5 stars

Smooth

Smooth, painless process.

February 18, 2022
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Reply from Nabers Group

Thanks for your awesome feedback and glad our product is helpful!

Rated 2 out of 5 stars

After just joining

After just joining, using their services to restate an existing Solo 401k, I sent an email question on how to complete a required document. Rather than getting a reply I was required to wait for their next webcast a few days in the future! Poor customer service in my opinion.

February 12, 2022
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Reply from Nabers Group

Thanks for your feedback, Linda. I reviewed our email records and don't see any questions posted from you. We want to provide the best user support possible for our product. That's why we have Specialists ready to help via online chat Monday - Friday from 8 am - 6 pm MT. Feel free to send us a message anytime and we'll be here to help.

Rated 5 out of 5 stars

Everything was handled quickly and…

Everything was handled quickly and efficiently. All of my questions were answered to my satisfaction and it was easy for me to make a decision to move forward with this option.

February 7, 2022
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Reply from Nabers Group

Thanks, Sandra. We appreciate your feedback and we'll continue to release features and make things even easier for you so your experience as a product user gets better and better!

Rated 5 out of 5 stars

Great value

I did research first, considering taking the free, DIY approach to setting up my Solo 401k and quickly got lost in the paperwork and process. Understanding how much of my time that would have taken, I can say that the value far exceeded the cost for Nabers Group services in setting up my Solo 401k. I continue to find value in their recommendations for banks that are easy to work with and their wide variety of online learning resources too. Thanks Nabers!

February 5, 2022
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Reply from Nabers Group

Wonderful feedback, and thank you Kelly. We're glad you found the product easy to use and we'll keep working hard to make things easier, faster, and even better for you and our users!

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Rated 5 out of 5 stars

I needed to set up a solo 401K and only…

I needed to set up a solo 401K and only had days before the end of the year to get it completed. Nabers Group communication was outstanding through the entire process and the 401K was set up in time. So far they have assisted in setting up my Gemini account as well as my TD Ameritrade account. I'm new to all this, and was overwhelmed to say the least. Nabers Group walked me through everything and in the process I have gained knowledge that will help me build my portfolio that will hopefully one day set me up for financial freedom.

January 18, 2022
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Reply from Nabers Group

Thanks for your feedback, Mario. We're so glad to know our product was helpful and we'll continue to work to improve systems to it gets better and better. Cheers to moving toward financial freedom!

Rated 5 out of 5 stars

Amazing service

Amazing service, and well priced. Very knowledgeable support team, who never get frustrated even with your questions with obvious answers. Best part was I made a mistake in LLC name, and they fixed it even after the docs were finalized with the company registrars.

January 18, 2022
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Reply from Nabers Group

Thank you, Sudhir. We appreciate your feedback and are happy to support your successful journey with our product! Keep up the great work :-)

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Rated 5 out of 5 stars

Professional and humble people

I have recently joined Nabers Group and I really like the way they are working, I am learning amazing things with the team. overall they are all very professional and skilled people.

January 17, 2022
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Reply from Nabers Group

Thank you for your kind feedback. We are so glad to have you with us and will continue to make the product better and better!

Rated 5 out of 5 stars

Best Customer Service Hands-Down

The solo 401(k) product provided is excellent, covering almost all the aspects that would benefit a small business owner. The sign up process was very efficient, simple and well supported by the team. The customer service has been one of the best I have ever experienced. The customer service team is very knowledgeable, quick to respond and act, provides excellent guidance and links to documentation as-well.

I'll highly recommend the product and the service that comes with it. Appreciate the Nabers Group's use the technology (excellent website, chat features, document repository, etc) to its advantage and make life easy for its customers/clients. Keep it going the same way!

January 17, 2022
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Reply from Nabers Group

Thank you so much for your kind words! We so appreciate this feedback and the hard work you put in every day running your business. Glad to be on your team as you move toward financial freedom and we'll continue to improve our product so it's even easier, faster, and better each day!

Rated 5 out of 5 stars

These folks are top notch!!

These folks are top notch. Very helpful, patient and regardless of who takes your call or responds to your email, they all know what they are talking about. Amazing customer service!

January 12, 2022
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Reply from Nabers Group

Thank you for your feedback, Mary. Kudos go to YOU for taking control of your financial future. Happy to have you with us and we'll keep working to make the product better and better.

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