Experience with Nabers Group for our Solo401K Trust has been excellent. Their support is superb, and have been very helpful on multiple occasions when we had questions as a newbie. They even alerted... See more
Company replied
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See what reviewers are saying
I have 3 different accounts with Nabers and after a difficult situation they looked at intended new policy and decided to not go that direction. Rather they will hold my accounts as legacy ‘plans’ at... See more
Company replied
With Nabers Group since 2017... Researched high and low for Self Directed Solo 401K and found Jeff and Rachel to be honest brokers of these instruments. Education articles and simplicity of setting up... See more
Company replied
I am still not setup. Playing phone tag with my rep. Need guidance on setting up the accounts and how to effectively use the trust and LLC. I think Nabler's over estimates the knowledge of the self em... See more
Company replied
Company details
Contact info
14362 N Frank Lloyd Wright Blvd, Ste 1000, 85260, Scottsdale, United States
- 877-765-6401
- info@solo401k.com
- nabers.com
3.7
Average
272 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
for business owners who want to reduce tax
I just found them on line when I was googling. They were very quick and very responsive. The chat was very helpful though it started out with a chatbot.
Their price is very reasonable. I heard about solo401k on NPR last month. I wish I knew this long before. I would recommend them highly.
January 11, 2022
Reply from Nabers Group
Great to have you with us, Saher and thanks for your feedback. We'll keep working to improve our features so the product is even easier to use. Love you heard about us on NPR!
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Retirement planning made EASY!
Nabers Group is top notch. They are friendly, professional, and extremely talented. What a blessing they have been to help me correct my retirement plan and get me back on track! I would highly recommend them for all your self directed needs.
January 10, 2022
Unprompted review
Reply from Nabers Group
Thank you, Craig. We are here to help make the product as great as possible so your retirement planning and move toward financial freedom is truly attainable! Keep up the great work :-)
The team is really professional
The team is really professional. When they learned that my business is not eligible, they promptly canceled and refunded my plan. Thank you!
January 7, 2022
Reply from Nabers Group
We're glad the tools we've built saved you a compliance headache even though we're sorry to see you go. If we can be of service in the future, please let us know!
Extremely professional, responsive and caring customer service
The team at the Nabers Group was extremely professional, responsive and caring throughout the process of restating my Solo401k. And they finished everything incredibly fast. I'm seriously impressed and would highly recommend them.
January 6, 2022
Reply from Nabers Group
Thank you for your kind words and feedback! We're so glad to have you on our platform and will continue to develop even more tools to make using your restated Solo 401k easier (and even fun!).
Reply from Nabers Group
Thank you so much for your feedback - we're happy to be here to support your Self-Directed retirement plan.
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Excellent customer service
January 3, 2022
Reply from Nabers Group
Thank you for your feedback. We'll keep working hard to make using your Solo 401k even easier!
Nabers Group sales team better than customer service
I spoke with the nabers group at length and decided to purchase their service. after they took my money they sent me some forms to fill out. I had a few questions on several of the forms so I called but the person that I talked to was unable to walk me through the forms. She took my number and said someone would call me back. I did not get a return phone call so I called again. I was unable to leave a message so I emailed. no reply. so I emailed again and finally got a reply. they told me to submit my questions. I submitted my questions via email but still no reply. so I've tried to call again and leave another message but their answering machine just hangs up on you. now I'm out $500 and considering contacting the Better Business Bureau.
December 29, 2021
Reply from Nabers Group
Thank you for your feedback, James as it helps us to grow. It looks like our team emailed back and forth with you 21 times in the 3 weeks since you signed up (in addition to 14 emails back and forth and a phone consultation before you signed up).
We added your questions to our Daily Q&A session and emailed you a timestamp to their answers as soon as the call was done so you can get answers fast. Additionally, our team is on live chat Monday - Friday to make sure you get answers without delay. We realize the end of the year can be a bit hectic, but we are here to support you. If you think we've done a good job handling your support requests, we'd love for you to consider updating your review.
Reply from Nabers Group
Thanks, Eric! We'll keep working to improve our product and tools so getting quick answers is even easier!
Lack of response from the message left
Lack of response from the message left. Expectation is to talk to a live person instead of getting instructed to go to Website to find answer.
If customer service access improves, you will do well.
December 21, 2021
Reply from Nabers Group
Thanks for your feedback, Javed! Remember our website has live chat every day during business hours and our specialists are standing by ready to help. Additionally, we host daily Q&A sessions so you get answers to your questions fast. We'll work hard to continue improving our tools so getting answers to your questions is even easier.
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Reply from Nabers Group
Thank you, Terry! We'll keep working to improve our tools and product so it's even easier to use your retirement plan and control your financial future!
It's been so pleasure and love to work…
It's been so pleasure and love to work with Nabers Group. I have been working with Nabers group since so long. Thanks for giving me an opportunity to work with you. Kudos to you.
December 16, 2021
Reply from Nabers Group
Thank you for your kind words, Khushang. We'll work hard to improve our tools and product so controlling your retirement future is even easier!
Good & Horrible
Used them to set up 401k and that went well.
They then put me on their blog list and inundated me with emails day in and day out - every single post ('Margaret liked Steve's post') appeared as a new email. When I asked to be removed, he told me to log in to the blog that I had never signed up for to begin with and set up my preferences myself. The guy was just oblivious.
December 13, 2021
Reply from Nabers Group
Thanks for your feedback! We don't have a blog list but it looks like you signed up for our social network (which was sending you notifications). You can turn all notifications off at any time OR customize them to only get a daily digest if you prefer. We're constantly upgrading our tools to make using your Solo 401k even easier and hope this helps!
The process has been smooth!
December 13, 2021
Reply from Nabers Group
Thanks for the great feedback! We'll keep improving our tools to make setting up and using your Solo 401k even better and easier!
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So far so good.
December 13, 2021
Reply from Nabers Group
Awesome, Glenn! Glad to know things are going well and congratulations on taking control of your financial future!
I was pleasantly surprised at how…
I was pleasantly surprised at how responsive the Nabers staff was to any and all questions posed. They provided support, explanations as well as on-line guidance materials. It was well thought out and executed. I am very happy I chose Nabers Group to help with my Solo 401K planning.
Robin S.
December 13, 2021
Reply from Nabers Group
We're so glad to have you and thanks for the great feedback! We'll keep working hard to improve our tools so your Solo 401k is even easier to use.
I do appreciate that every time after…
I do appreciate that every time after having my solo 401k created that the you, the NABERS group, have assisted in various issues in and around the aspects or utility of said 401k. Support of your product and services has made me feel as if my choice was not just a nice one but a great one. To continued success and happiness in 2022. Thank you again for all your time and assistance rendered.
December 13, 2021
Reply from Nabers Group
Thanks for your kind words and we're glad to be here supporting you. We'll continue to improve our product and tools so using the Solo 401k gets even easier. Congratulations on taking control of your financial future! :-)
They offer a good product at a good…
They offer a good product at a good price. Online portal is helpful too.
December 13, 2021
Reply from Nabers Group
Thanks, Kevin! Glad to know the online portal is helpful and we'll continue to make it even easier to use and ensure you have access to tools to smoothly run your retirement plan!
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Nabers have been terrific.
December 13, 2021
Reply from Nabers Group
Thanks JT! We'll keep working hard to ensure you have access to tools to make running your retirement plan even easier.
Excellent streamlined service as…
Excellent streamlined service as advertised, quick and easy
December 13, 2021
Reply from Nabers Group
Thanks for your feedback, Jay! We'll keep improving our tools to deliver a streamlined, easy process so you can get to the fun part - growing your retirement nest egg!
I am still just learning but…
I am still just learning, but the NabersGroup set up my solo 401(k) very quickly and got me all the documents necessary. They also suggested a couple of banks to work with that are knowledgeable with this product. I am looking forward to viewing their tutorials on how to invest in different vehicles, such as crypto currency. So far a home run!
December 13, 2021
Reply from Nabers Group
The home run points go to you for taking control of your financial future! We'll keep working to improve our tools and process to make this product even easier to use so you are in complete control of your retirement.
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