NAC Reviews 

31,311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 8,751 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the helpful nature of the office team and the ease of scheduling appointments through their digital platforms. Customers frequently praise the exceptionally polite and professional staff members who make the whole repair process entirely straightforward. People deeply appreciate the prompt arrival of skilled technicians who efficiently diagnose technical issues and successfully restore household appliances. However, some customers also noted communication difficulties, occasional scheduling delays, or trouble getting timely follow-up appointments when parts were needed. A few reviewers expressed real frustration regarding unresolved appliance problems, unhelpful automated responses, and unexpected charges for unsuccessful visits.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick appointment booking and... See more

Staff

People report positive experiences with staff, highlighting both polite customer service representatives and... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Booking process

Reviewers highlight positive aspects of booking_process, noting that it is quick and straightforward to... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting that phone calls are answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy and cost explained upfront. The engineer communicated well and arrived on time. He swiftly assessed the situation and recommended what needed to happen without any bias towards costl... See more

Company replied

Rated 5 out of 5 stars

The service guy arrived when he said he would to try and sort out our fridge-freezer problem. He was polite and courteous and worked methodically to sort the icing up problem with the freezer, which h... See more

Company replied

Rated 5 out of 5 stars

Easy booking process and great communication from George who came out to do the repair. By giving him as much information as possible he was able to preorder the parts required. Came at a convenient t... See more

Company replied

Rated 5 out of 5 stars

ANDREW (OVEN ENGINEER)....WAS PUNCTUAL...GOOD KNOWLEDGE OF BELLING APPLIANCE....CHECKED ELEMENT AND FAN OF MAIN OVEN.....SWAPPED OVER FAULTY DIAL ON 2ND OVEN..(WE NOW HAVE AN OVEN WE CAN USE).....DIAG... See more

Company replied


Company details

  1. Appliance Repair Service

About NAC

Written by the company

repair Services

We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.

Get A New Repair Quote Speak With Customer Service

NAC (Domestic Appliances) Ltd

Written by the company

We're focussed on being the best!
Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.

All Repairs Guaranteed

Highly qualified local engineers

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

Contact info

  • 4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom

  • nacrepair.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(31,311)

8,614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heatwave nightmare!

Suddenly finding, in the middle of a heatwave that my fridge had stopped working, presented me with my worse nightmare. I had no alternative way to keep even the 'basics' cool, am not very mobile and a full- time carer for a dementia sufferer, all of which added to my inability to just pop out and get fresh supplies as and when required, whilst seeking a repairer or replacement fridge. I feel extremely fortunate therefore to have located NAC on the Internet and even more fortunate to also find that I was able to book a slot, for an engineer to attend, quickly. James turned up at 8 am, less than 30 hours after booking the repair, and within 30 minutes had resolved the problem explaining what had caused it and what he had done. He is clearly a first class tradesman. I can't thank both him and NAC enough for their prompt and excellent service. I have since taken out an annual NAC Prime membership to ensure that I can have peace of mind, in the future, and take advantage of the priority NAC call out system and discounted service charges, should I have any other 'white goods' breakdowns. Thank you very much NAC (and James).

August 7, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Plamen was very polite and informed us…

Plamen was very polite and informed us of exactly about the problem and information as how he thougjt as to what possibly how caused it.

August 13, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great service.

Great service from Josh. He resolved the problem with the washing machine quickly and effectively. Very happy with the experience.

August 4, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Easy to book and the repair man was…

Easy to book and the repair man was very helpful and sorted my dishwasher out. Would definitely recommend.

August 15, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Oven not heating

The electrical engineer who came to repair our oven was very polite and courteous. He had to come back to fix the oven fault, That was a week later, but obviously the spare had to be got. The cooker is now working again. Excellent job done.

August 11, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Really nice friendly man called Dave…

Really nice friendly man called Dave came and was very knowledgeable and sorted out the problem

August 6, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Your engineer arrived punctually at the…

Your engineer arrived punctually at the time stated and he efficiently replaced the igniters on the two defective burners. Hassle and trouble free the experience was what I expected. I will be contacting you again if any further faults occur with my Britannia Range oven

August 13, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Very easy to use system,

Very easy to use system,, although there was no mention of costs until I was well into booking!!! Good response with follow-up personal phone call... Many thanks..

August 13, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Prompt and efficient service

The engineer was with us within hours and did a splendid repair. I would highly recommend them.

August 13, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Very helpful engineer

Even though my fridge freezer was unable to be repaired, this was not the fault of Stefan, the very helpful engineer who came out. He was very knowledgeable and patient and a lovely calm individual. A credit to your business. He gave me great advice which has enabled me to purchase another fridge freezer.

August 14, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

prompt and efficient repair

August 13, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

The friendly and efficient service I…

The friendly and efficient service I received

August 12, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great service from the electrician

Dave , the electrician you sent to us , kept us updated and informed with the cooker issue we had .Turned up when he said he was coming .Very impressed with his professionalism

August 14, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Easy and helpful

Good communication, quick response, asked the right questions to recommend the right visit and booked someone in - very easy and helpful.

August 12, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

The cooker problem was resolved quickly…

The cooker problem was resolved quickly and professionally. I would definitely use this company again.

August 13, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Good communication

Good communication, prompt appointment and honest chap who did his best to effect a repair. Reasonable value for money too.

July 23, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

100% satisfaction

100% satisfaction

August 10, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Really good communication

Really good communication. The company are very easy to book with and flexible on times. The repair man who came out to use was really clean and tidy. Communicated clearly what was wrong and how it would need to be fixed. He went out of his way to be helpful. Very please and will use again.

August 4, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

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