Booking was easy and cost explained upfront. The engineer communicated well and arrived on time. He swiftly assessed the situation and recommended what needed to happen without any bias towards costl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service guy arrived when he said he would to try and sort out our fridge-freezer problem. He was polite and courteous and worked methodically to sort the icing up problem with the freezer, which h... See more
Company replied
Easy booking process and great communication from George who came out to do the repair. By giving him as much information as possible he was able to preorder the parts required. Came at a convenient t... See more
Company replied
ANDREW (OVEN ENGINEER)....WAS PUNCTUAL...GOOD KNOWLEDGE OF BELLING APPLIANCE....CHECKED ELEMENT AND FAN OF MAIN OVEN.....SWAPPED OVER FAULTY DIAL ON 2ND OVEN..(WE NOW HAVE AN OVEN WE CAN USE).....DIAG... See more
Company replied
Company details
About NAC
Written by the company
Washing Machine Repairs
Tumble Dryer Repairs
Oven Repairs
Hob Repairs
Fridge Freezer Repairs
Cooker Hood Repairs
Dishwasher Repairs
Cooker Repairs
We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.
Get A New Repair Quote Speak With Customer ServiceNAC (Domestic Appliances) Ltd
Written by the company
- We're focussed on being the best!
- Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.
All Repairs Guaranteed
Highly qualified local engineers
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
Contact info
4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom
- nacrepair.co.uk
4.7
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish…
Excellent service from start to finish from the girls in the office to George the engineer would recommend NAC
August 22, 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Engineer told me what he was doing and…
Engineer told me what he was doing and explained the problem with my electrical item.
August 20, 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
After four attempts at trying to get…
After four attempts at trying to get the technician to visit, he came and mended my fridge freezer. The company is efficient and happily rescheduled every time but the 5-hour window is a nightmare.
August 21, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
ANDREW (OVEN ENGINEER)
ANDREW (OVEN ENGINEER)....WAS PUNCTUAL...GOOD KNOWLEDGE OF BELLING APPLIANCE....CHECKED ELEMENT AND FAN OF MAIN OVEN.....SWAPPED OVER FAULTY DIAL ON 2ND OVEN..(WE NOW HAVE AN OVEN WE CAN USE).....DIAGNOSED AN ELECTRICAL FAULT ON MAIN PANEL....WILL RETURN WHEN PARTS AVAILABLE...THANK YOU ....CRAWFORD.....MR RUTH
August 18, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Unfortunately we had a really poor…
Unfortunately we had a really poor experience with NAC. Dishwasher was initially repaired with new part but problem persisted. A follow up visit was repaired which they found 'no fault' and we were duly charged for. Issue still persisted which was sent with video evidence to show their repair was incorrect... which was completely ignored. Communication slow and deaf toned - they request various pieces of evidence from you to then not acknowledge it and construct a story that fits their narrative and ignores evidence from your side. Over £200 spent for our dishwasher to be as broken as before - with the added bonus on being reinstalled squint and with missing screws! Also not signed up to am alternative dispute resolution scheme.
August 5, 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Mike identified and fixed the problem…
Mike identified and fixed the problem very quickly. Save us having to purchase a new fridge freezer. Very pleased
August 14, 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
After two new washing machines when I…
After two new washing machines when I didn't need to buy a new one. Finally a company/ repair person that didn't rip me off and told me simply that it was the Bushes and replaced them.
August 18, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Called NAC for my elderly in-law AEG…
Called NAC for my elderly in-law AEG induction cooker,great service from start to finish 👍stefan the engineer was very professional .i will recommend them to anyone
August 21, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very friendly service
Very friendly service, arrived on schedule. Diagnosed problem with washing machine very quickly. Unfortunately couldn’t be repaired in this case.
August 12, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Rapidly diagnosed problem and fixed it…
Rapidly diagnosed problem with cooker and fixed it there and then.
Excellent!
August 21, 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
He could have done something expensive…
He could have done something expensive like swap components, instead he showed me that what appeared to be a fault code wasn't in fact one, and what to do about when it reappears as it will. A fault of the manufacturers handbook and on-line support.
August 19, 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
job done good result
August 21, 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very impressed
I was extremely impressed with this company. Everyone I spoke too were very friendly and helpful, and the engineer couldn’t have been more efficient and pleasant. I will certainly use them again if needed.
August 20, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very good and fast service.i really…
Very good and fast service.i really recommend to people for this experienced person for the appliances
August 20, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Great service …
My call was answered straight away and Becky was friendly and helpful, she explained everything fully and answered all of my questions. I found the whole process easy and stress free, which is wonderful. I was even offered an appointment same day.
August 21, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Good morning, how can I help you today?
The phone was answered quickly by Helen with no preamble, just "Good morning, how can I help you today?"
She was polite and efficient, and we both got the necessary information quickly.
Top marks!
August 21, 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.