Nadula Hair Reviews 1,942

Reply from Nadula Hair

Jan 16, 2026

Hi Trenee,

We’re truly sorry to hear about your experience and understand your frustration.

Due to the Black Friday promotion, we received an exceptionally high volume of orders and messages. All orders were processed and shipped strictly in the order they were received, which unfortunately caused delays beyond our usual shipping timeframe.

Regarding customer service, the surge in inquiries during this period did result in slower response times than we aim for. This is not the level of service we want to provide, and we sincerely apologize for the inconvenience.

We take your concern very seriously and would like to help you resolve this matter promptly. However, we are currently unable to locate your order using the name provided. To assist you better, could you please share your order number or any other order details (such as your email address or full name)? This will allow us to quickly identify your order and contact you directly to further investigate and address the issue.

We truly value your satisfaction and are committed to ensuring that your concerns are heard and resolved in a timely manner. Thank you for your understanding and cooperation.
Please feel free to reply with your order information, and we will take it from there. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Reply from Nadula Hair

Jan 16, 2026

Hi Vera,

We’re truly sorry to hear about your disappointment, and we completely understand how frustrating this experience must have been.

We would like to clarify that when your order was being prepared, the exact reddish-brown wig you originally purchased was temporarily out of stock. To avoid further delaying your delivery, our warehouse sent replacement wigs that were very close in quality and value to your original order. In addition, we also included an extra short bob wig at no charge as a goodwill gesture, hoping to compensate for the inconvenience caused by the delay.

That said, we sincerely apologize that the substitute items did not match your expectations and that this change was not communicated clearly in advance. This was never our intention, and we truly regret the frustration it caused.

If the wigs you received are not suitable, we fully support a return, exchange, or refund, and our customer service team is more than willing to assist you in resolving this matter properly.

Your feedback is extremely important to us, and we are actively working to improve our communication and handling of out-of-stock situations. We appreciate you bringing this to our attention and hope we have the opportunity to make things right.

If you have any further questions, please don’t hesitate to contact us. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Reply from Nadula Hair

Jan 15, 2026

Hi, Robin, thank you for reaching out regarding the status of your order.
We understand your concern about the missing package. After receiving your notification, we immediately checked the shipping information on UniUni's official website, which shows a delivery confirmation along with a photo of what appears to be your front door.
Nevertheless, we fully respect and trust your statement that the package was not received. In an effort to resolve the matter promptly, we previously proposed closing the dispute and arranging a replacement shipment of the original order. However, since you expressed a preference for a refund, we proceeded accordingly.
We have since accepted the dispute resolution through the Sezzle platform, which means the refund should be processed directly by Sezzle to your original payment method. If you have not yet received the refund, we kindly suggest contacting Sezzle's customer support for further assistance regarding the transaction status.
In the meantime, please know that we are more than willing to provide any documentation or information you may need to facilitate the process. If there is anything else we can do to assist, feel free to let us know.
We appreciate your understanding and cooperation. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Reply from Nadula Hair

Jan 15, 2026

Hi, Precise, thank you for reaching out to us. We sincerely apologize for the delay in receiving your order and for any frustration this may have caused. We understand that waiting for a package for an extended period can be concerning, and we appreciate your patience.
After checking our system, we found an order under your name “Precise Care” with the order number NM884317547594387494. Could you please confirm if this is the correct order you are referring to? If it is not, kindly ignore this message and provide us with the accurate order number here. This will allow our dedicated customer support team to contact you promptly and assist with your specific situation.
Regarding the order NM884317547594387494, we have reviewed its history and noted the following reasons for the delay:
1.The item in this order is a customized product, which naturally requires additional processing time before it can be shipped, compared to our standard ready-to-ship items.
2.Additionally, shortly after the package was dispatched, the Christmas holiday period began. During this time, many logistics and shipping partners operate on reduced schedules or close temporarily, which further impacted the delivery timeline.
We truly regret the inconvenience this has caused you, and we want to assure you that there was no intentional delay on our part. We value your trust and hope to continue serving you in the future. To help avoid similar delays next time, we recommend contacting our customer service team before placing an order. They can provide you with the most up-to-date information on processing times and stock availability.
If you have any further questions or need assistance, please do not hesitate to let us know. We are here to help. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Reply from Nadula Hair

Jan 15, 2026

Hi, Simi, thank you for sharing your feedback regarding your recent orders with us. We sincerely apologize for the recurring delays you have experienced, and we understand your frustration.
We would like to clarify that all three orders were shipped in their original form without any modifications. However, in two of these shipments, delays did occur due to the following reasons:
1.Some of the items purchased were customized products, which require additional production time compared to standard items.
2.During the holiday period, our shipping partner experienced operational delays in pickup due to reduced staffing, which further impacted the dispatch timeline.
We truly regret that these circumstances affected the timely delivery of your orders, and we appreciate your patience throughout the process.
At the same time, we sincerely thank you for your valuable suggestions. We are actively working on improving our website and order fulfillment processes to provide a better shopping experience. Please be assured that we never intentionally delay any shipment, and we remain fully committed to serving our customers with reliability and care.
If there is anything further we can assist you with regarding your orders, or if you have any additional feedback, please do not hesitate to reach out. We truly value your support. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Reply from Nadula Hair

Jan 14, 2026

Hi, Eon, thank you for reaching out and sharing your concerns. We sincerely apologize for the prolonged delay and the frustration you experienced during this process.
We would like to clarify the situation regarding your order. When the package was shipped to your local area, FedEx notified us of a delivery failure and requested our assistance in contacting you to arrange pickup. We promptly reached out as instructed. At that time, you informed us that FedEx had indicated the package was lost and required action from our end. Although the information you provided differed from FedEx's initial notice, we fully believed your account and immediately opened a formal investigation with FedEx to verify the package's status.
During the investigation period, we consistently followed up with FedEx for updates. Their inquiry did require additional time, and we sincerely apologize for the extended wait this caused. Please rest assured that we never intentionally delayed the process. Once FedEx confirmed they were unable to locate the package and recommended we proceed with supporting documentation for further review, we arranged a replacement shipment without further delay.
We are pleased to confirm that the replacement package has now been successfully delivered. We truly hope you are satisfied with the product.
If you have any further questions or require assistance, please do not hesitate to contact us. Our dedicated customer service team will be ready to assist you promptly.
Thank you for your understanding and patience throughout this situation. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!