Nadula Hair Reviews 1,942

I placed my order on 12-13-25. Today is 12-21-25 and I still haven't received my wig. The tracking number they gave me is not telling me if my order has been shipped. The told me I should receive my order between 3 to 7 business days so by now I should at least be able to track my order. According to my order I should be receiving my product by Tuesday 12-23-25. They will not return my emails. They phone number isn't working. This seems fraudulent. I will be making a complaint about them through my bank Monday morning.

Issue Resolved with Care and Integrity

I experienced an issue with my order where a 24-inch wig was missing from my shipment. While this was understandably frustrating at first, I want to acknowledge how professionally Nadula handled the situation once it was brought to their attention.

Their customer service team communicated with me promptly and worked toward a fair resolution. They offered a replacement 20-inch wig, which I agreed to, and the quality did not disappoint. The hair is beautiful, well-made, and consistent with the standards I’ve come to expect from Nadula.

Mistakes can happen with any order, but what matters is how a company responds. Nadula took responsibility, corrected the issue, and ensured I was satisfied. Because of how this was handled, I feel confident continuing as a long-term customer and investor in the brand.

Thank you, Nadula, for making it right.

The team was responsive and provided me with the information I needed. Hair is beautiful.

Larry was very helpful and responsive in a timely manner and I appreciate him keeping up with the issue. 10/10 And he was very kind. Thank you again !

Very happy would defo order again

I choose nadula 9 out of 10 times because they are reliable and my unit often comes quickly even though I live in Canada.
Customer service has always been helpful in assisting me with any challenges I might have. Recently, I ordered a unit mistakenly entering the incorrect address. I was stressed. I wasn't sure that they would be able to help but after 2/3 days, customer service was most helpful in helping me to rectify my mistake. Sadly my unit had sold out by that point but customer service told me to simply choose another unit I liked and they would calculate the difference and ship it immediately. I really appreciated that.
The company can improve by sending more updates on order statuses but overall a very good company and my go-to for wigs.

Fast response, very understanding!

Great customer service awesome great help I messed my order up and they changed before it went out which is good bc I have an event to be at and I was worried I've been buying hair from them since 2022 never disapoint

I’ve only been having this wig for only 2 weeks! The hair is like a baby dollshair& excessive shedding! The tangling makes wig unwearable. It’s seems as if it is mixed with synthetic hair! I will NOT. Be ordering from this company everrrr again! I will tell everyone! I have photos of how bad this wig is!!!

I purchased hair from Nadula on November 13th. When the hair wasn't what I wanted, I followed their instructions to begin the return process -- to find that there was no link to return my items in my orders like they tell you there is. I had to send emails over and over to get them to answer because their bot picks up on the word "return" and all you get is the standard answer telling you to do what you just did. After sending photos, I was told on November 20th that I could send the hair back and that once they got it, they would arrange a refund or exchange. I mailed it back on the 24th and sent them my UPS tracking. They received my package on December 1st. On December 6th, I checked the status and was told that their warehouse just received my package and that my item "hasn't been recorded in the system yet," and that they would refund me after the warehouse checks the package. They said to contact them in a few days to check the progress. I emailed again on December 12th after still not receiving a refund and let them know that it had been 11 days since they received my package and that if I did not have my refund by end of business on the 16th, I was going to contact my credit union and request a reverse charge. Today is the 16th, and I just got off the phone with my credit union. They are reversing the charge. Not only was this just about the ugliest wig I have ever seen, but I will NEVER do business with this company ever again. So don't buy from Nadula if you think you'll be able to return your item and get your money back. They set it up so you can't. Scammers.
UPDATE TO NADULA'S REPLY: I appreciate the refund. However, 1. It's clearly problematic to tell customers that in order to start a return, they need to use a link in My Orders that doesn't even exist; 2. "Problematic" turns into "suspect" when a customer emails you about the lack of a link and gets nothing but an automatic reply directing them to do what they just did -- use a link that doesn't exist. Putting your customers in an endless loop is absolutely unacceptable. I had to send 6 emails, the last one with the subject line "HELP!", before anyone replied. 3. By the time I contacted my credit union, you'd had my item 15 days. This isn't your first Black Friday rush, and you should have planned for this. 4. Communication elevates trust. You initiated *zero* communication about my refund. I had to email you twice. You want to send endless emails and texts advertising your sales, but when it comes to refunds, you suddenly go radio silent? No customer should have to chase down a company and ask for their money back, and it shouldn't take a review to get you to respond. If you were able to refund me within 24 hours after my review, you should have been able to do so without a review. It's just too bad that I had to leave a review at all....

I purchased a wig from Nadula Hair, it was a total waste of Money. To start with the wig would never ever fit my head correctly, if I try to make it fit and tight the band at the back it would tug at the Side of the wig. Then tighten with the little pull at the back bottom of the wig it would slide off my head. This morning I decided to give this wig one more try and it took me a hour and half to get the wig to be presettable. They say put on and go, that is nothing a bunch of crap. It’s not put on go wig not even. Plus the wig never ever looked like in the pics or in the videos. It’s a total waste of money and not worth what I paid.

OMG this is my go to wig company from now on, the wig popped out of the box and right onto my head, no messing around and it looked like my hair growing out of my scalp, sold!!! I'm in love, best wig yet!!! Slay!!!

This company's customer service is top notch!! I accidentally ordered the same unit twice. They (Grace) contacted me to see if that's what I really wanted, and took immediate steps to refund my error order!!! This is the FIRST stress-free encounter I've ever had with a Company!!! Thank you so much Nadula Hair!! ♥️

Thanks for contacting me quickly to resolve my
Concern

I placed an order five days ago that is just sitting in processing status. I emailed them and was told that my order would ship in 24 hours. We are now sitting at 48 hours and still sitting in processing

Update: The response from nadula is false. No one has reached out to me

I got a great deal, i got two wigs and one came free!! I got a 8" bob wig w/bang for free with free scarfs, wig cap and other freebies. My wigs look good, haven't put them fully on yet but the quality is nice and not my first nadula wig.

I Love this Wig😍😍😍 Well constructed, good hair quality and was ready to wear out the box. I will order again soon.

I placed an order since the 29th novemeber, I have not received any order # or confirmation to my payment to date. Worst service
Today is 17th December 2025 and I have not received anything, no wig ,no confirmation email no tracking information, please forward these information

I have not recieved an order confirmation email and I have emailed twice with no response but I’m getting constant marketing emails

Payment has come out my account but I have no order confirmation or tracking details

I recommend Nadula wigs. They are perfect, long-lasting, made from real hair, and are of good quality. What's more, the team is really attentive, always there to help or offer solutions.