Nain Trading Reviews 

427
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning range of products, noting that the online platform features detailed photographs which accurately depict the vibrant colors and exceptional quality of these authentic handmade rugs. People also widely appreciate the prompt shipping times and incredibly helpful staff who always provide friendly guidance and efficient support throughout the entire purchasing journey. Some reviewers were not happy with the delivery courier service, explaining that shipments experienced frustrating delays, required a trip to pick items up at a local depot, or were left unattended by the door.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight with the beautiful designs,... See more

Quality

Clients share positive opinions on quality, frequently highlighting that the rugs are exceptionally... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times, easy progress tracking, and... See more

Service

People report positive experiences with service, frequently highlighting prompt communication, helpful staff... See more

Website

Users describe positive interactions with website, highlighting that the platform is easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a large carpet like buying a painting. Big mistake as it didn't tone in with decor. Nain Trading extremely helpful in effortless free return of carpet. We have now bought another large... See more

Rated 5 out of 5 stars

Ordered a rug for my partners birthday. It arrived quickly and the quality was fantastic however we had been looking at two and I mistakenly bought the wrong one. When I contacted Nain explain... See more

Rated 5 out of 5 stars

Nain’s website is so easy to use displaying thousands of beautiful rugs of every colour and every possible size. The prices and the customer service were brilliant and although there is always a wor... See more

Rated 5 out of 5 stars

You may worry about buying a rug online, but the photos on the website are so good and detailed that you can see exactly what the rug will be like, including the colours and the quality. I started... See more


Company details

  1. Oriental Rug Store
  2. also in
  3. Carpet Manufacturer
  4. Carpet Store
  5. Carpet Wholesaler
  6. Flooring Store
  7. Interior Designer

About Nain Trading

Written by the company

At Nain Trading, we are proud to be one of the leading companies in the trade of high-quality oriental rugs. Since our founding, we have specialised in bringing hand-knotted rugs from the most significant rug-making regions of the world to Europe. Our range includes a diverse selection of oriental rugs, available in various sizes, colours, and designs.

Our passion for rugs is reflected in the quality and authenticity we guarantee in every single piece. Before a rug is added to our collection, it undergoes strict quality control. In this way, we ensure that our customers receive only the finest and most exclusive rugs. This commitment to quality has made us a trusted partner for private customers, interior designers, and collectors.

In addition to our physical stores, we offer our customers worldwide the opportunity to shop through our user-friendly online store. Our goal is to make the shopping experience as pleasant as possible. To this end, we provide detailed descriptions and high-resolution images, so you can find the rug that perfectly fits your home.

Customer satisfaction is our top priority. We place great importance on personalised advice and are happy to assist you from the selection to the care of your rug. Our experienced team is here to offer advice and ensure that you are completely satisfied with your purchase.

At Nain Trading, we are more than just a retailer – we are experts, advisors, and enthusiasts of oriental rugs. Our extensive experience and commitment to the highest quality have made us a leading company that customers worldwide trust.

Largest Selection on Hand-knotted Rugs

Written by the company

Over 80 000 unique rugs to choose from
With over 80 000 oriental rugs, we offer the largest selection, so you can be sure to find a rug that suits your taste.
31 day money back guarantee
Free shipping & returns

Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(427)

152 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience with Nain…

We had a wonderful experience with Nain Trading. Our first purchase was a vintage rug, which unfortunately didn’t match the color we expected. The return process was straightforward, and communication with the team was easy and professional throughout.

We then chose a new Persian rug from their collection — it arrived quickly, beautifully packaged, and met our expectations in quality and craftsmanship. The entire exchange process was smooth and efficient. We truly appreciate their excellent service and commitment to customer satisfaction. Highly recommended!

July 23, 2025
Rated 5 out of 5 stars

Delighted with my runner

Delighted with my runner. Nervous to see if it would look as nice as it did online. No need to worry. Very accurate colours. Arrived (by UPS) well wrapped 7 days after ordering. Would happily buy from this company again.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, friendly and fast service.
Absolutely perfect in any way, service and product.
The rug is wonderful and as described on the website.
One of the best online shopping experiences I ever had.

June 23, 2025
Rated 5 out of 5 stars

Beautiful rug and excellent quality!

I was apprehensive about making a purchase online for a good quality rug however Nain trading was incredibly helpful and informative. I took the plunge and purchased a hall runner for my really long hallway . They found options for me in the sizes and colour ways I preferred , guiding me along the way. The rug was dispatched and arrived packaged securely . I was delighted with both the appearance and quality of my new hall runner.

June 2, 2025

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