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See what reviewers are saying

Rated 5 out of 5 stars

Always exceptional service ( I have ordered now quite few bits and havent finished yet)! When I had an issue with a product, replaced immediately. All orders came when promised no delays, next da... See more

Rated 1 out of 5 stars

I wondered if anyone had similar experience to mine. I read about this company from reddit. Looked very good. Only later to find out that this company doesn't adhere to basic rules. Firsly on t... See more

Rated 5 out of 5 stars

Excellent service as before very fast delivery very impressive for an islanders postage! Always packaged lovely no breaks or leaks from anything! Will be happy to purchase again anytime. I am a nail t... See more

Rated 5 out of 5 stars

Been using naio nails products for almost 4 years now and would never use anything else. Have never tried their primers or dehydrators before but have had a terrible time with lifting on my acrylics r... See more

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Beauty Supply Store
  4. Cosmetic Products Manufacturer
  5. Cosmetics Store
  6. Nail Salon

About Naio Nails

Written by the company

Naio Nails is a leading UK supplier of professional nail products delivered right to your door. As one of the fastest-growing companies in this field, we specialise in the distribution of wholesale nail care and beauty supplies to beauty professionals, nail technicians and nail salons worldwide.

Open to trade and public, we offer quality Acrylic Liquid, Acrylic Powder, AcryGel, Builder Gel in a Bottle, Urban Graffiti Gel Polish and Nail Art products at a fantastic price.

Naio Nails also has a wide range of quality E-file Drill Bits, carbide and ceramic to fulfill all your debulking needs along with diamond bits perfect for nail prep and beginners with e-files.

We offer HEMA free gel polish, HEMA free monomer along with the vast majority of our products being vegan friendly and cruelty free. We pride ourselves on the highest quality products with Free Next Day Delivery to Mainland UK.

Our site also features blog posts with tutorials on how to achieve basic acrylic skills and nail art designs. We also link to our YouTube channel which has over 1.7 million subscribers features hundreds of entertaining nail videos.


Contact info

3.6

Average

TrustScore 3.5 out of 5

986 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

i never received my parcel

i never received my parcel i brought it on the 11th jan 2023. i was told it would be delivered on the 14th and it’s now the 24th and still no parcel. the update states it’s coming back to naio nails?

January 11, 2023
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Reply from Naio Nails

Morning Tallulah the reason why you never received your order was your contact details are incorrect, you never put your house number down. We are more than happy re-issue your order free of charge.

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Rated 5 out of 5 stars

Always great service from Naio Nails

Always great service from Naio Nails.
Fast delivery.
Love their gels, I’ve tried a few brands and they are my favourites by far, easy to use and last ages, with a great range of colours.

January 14, 2023
Rated 1 out of 5 stars

It’s been 7 days and I haven’t received…

It’s been 7 days and I haven’t received my order

January 21, 2023
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Reply from Naio Nails

Hi Shellese, sorry to hear that you are having issues with your order. If your parcel has not arrived, our customer service team need to be made aware of this so that we can investigate and make sure you receive your products as this is very important to us. I will look into this for you now but for future if you could please contact us directly so we know if there is an issue. I have attached the link below if you need it.
https://naio-nails.com/contact-us-i3
Thanks, Ellie

Rated 5 out of 5 stars

I love the naio nails products

I love the naio nails products. They have good coverage with less coats.

January 14, 2023
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Reply from Naio Nails

Hi Ellie just to let you know that your order got re-issued today (sunday) any more problems, please don't resistate to contact us. 😁

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Rated 5 out of 5 stars

excellent

excellent. i m very happy with your products
thank you very much for solving the missing product from my order. i think you should not use the delivery company that lost ,,or stole the items.

January 12, 2023
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Rated 5 out of 5 stars

AMAZING

Products are very good for its price and the delivery was much faster than expected

January 16, 2023
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Rated 5 out of 5 stars

The product is phenomenal

The product is phenomenal! Wonderful in every way. I ordered a few different products to get a feel for the whole line and wasn't disappointed. Great pigment count, durable gel base easily applied and cured, fun product videos all over YouTube. First order and I'm already loyal. My clients are loving the colours and wear of this gel polish.
They missed shipping one product, but very quickly fixed the problem. Great customer service made me feel important. Thank you, thank you. 🥰

January 19, 2023

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