Great food Great service I have been ordering Naked dog for a while and it suits my 2Westies who have different requirements. Recently had an uncharacteristic problem with a delivery over bank holi... See more
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Review summary
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Easy online ordering, amendment to shipping dates of subscribe & save orders. Prompt delivery, well packaged. We started with Naked Pup for our Golden Retriever puppy and have now progressed to Nak... See more
Responsive and effective customer service, any issues dealt with promptly. Harry loves his raw food, the quality is spot on. NAKED DOG please consider a different delivery partner, DPD letting... See more
Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot includi... See more
Company details
Written by the company
High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.
Contact info
Grove Lane, Elmswell, IP30 9HN, Bury St Edmunds, United Kingdom
- 01359 242500
- info@nakeddog.co.uk
- nakeddog.co.uk
4.7
Excellent
142 reviews
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Our dog loves the food but you got the…
Our dog loves the food but you got the order wrong again.
August 27, 2024
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My dog really likes the food
My dog really likes the food. Unfortunately part of my order (Beef & Lamb Tracheas) arrived completely defrosted. Packaging said they couldn’t be re frozen so I had to bin them. No reply from customer service after 5 days which is disappointing. **Edit** I received a reply from customer service and my issue was resolved.
August 26, 2024
Reply from Nakeddog
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear that the tracheas arrived defrosted, we do our best to keep our products frozen in transit. We use thick double layered boxes, along with adding dry ice.
Apologies for the delay in responding to your email, we have now provided a solution.
Best Regards,
The Nakeddog Team
Dangerous Driving
I'd like to know the stance you take on safety as a focus for your staff. I witnessed extremely dangerous driving by one of your drivers today on the A14 (BG71 YXC). He thought it would be a good idea to drive up the inside of me, pull in front of me into the space I'd left behind a lorry over taking a van, causing me to break hard to give myself more space. Genuinely have no idea what he was trying to accomplish. But I would suggest some additional driver training especially about safe driving practices.
August 21, 2024
Unprompted review
Reply from Nakeddog
Hi,
Thank you for raising this with us.
Safety is something that we take very seriously, and we apologise for you having to experience this.
Due to annual leave, we occasionally use temporary drivers. We have spoken to the driver in question, and they will not be driving for us again. Our drivers represent us when they are on the road, and we want them to deliver our products safely and responsibly.
Please rest assured that we give our drivers comprehensive training and instruction.
Best Regards,
The Nakeddog Team
Naked dog food
I have been ordering on line from this company for about four months now. They are very efficient, more than happy to deliver early if I have miscalculated, dates. Plus my dog absolutely loves their products. She is over 10 years old and is still very spritely. All down to their products from June to date and onwards.
June 4, 2024
Unprompted review
Reply from Nakeddog
Hi Barry,
Thank you for taking to time to leave a review!
We do our best to get our products to our customers as efficiently as possible and are always happy to make adjustments to delivery dates when possible.
We are thrilled to hear that your dog loves our products and hope that she continues to enjoy them.
If you have any future queries please don't hesitate to get in touch.
The Nakeddog Team
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Naked dog have been amazing always
Naked dog have been amazing always a really quick delivery. My dogs love their cold pressed food. Great service.
July 29, 2024
Reply from Nakeddog
Hi Jane,
We are glad to hear that your dogs love our cold pressed!
We have a range of delivery options available for our customers, including next-day, nominated day and Saturday.
Thank you for being a loyal customer!
Best,
The Nakeddog Team
Beautifully packaged raw food at a…
Beautifully packaged raw food at a great price on subscription. Literally looks good enough to eat! Very simple to take out a subscription with an excellent saving on my previous raw food supplier for my dog that thrives on a raw diet. Thank you Nakeddog.
August 9, 2024
Unprompted review
Reply from Nakeddog
Hi Honor,
Thank you for taking the time to leave us a review.
It's great to hear that your dog is thriving on a raw diet!
Our subscriptions help our customers save and take all of the hassle out of ordering.
If you ever have any future comments or questions please don't hesitate to reach out.
Kind Regards,
The Nakeddog Team
Well worth a try, she loves it!
After being told of these by a friend I thought I would give them a try. Having been a customer for frozen raw dog food I was interested in comparing and so far my dog loves all the food. She has been a little fussy with the other brand I have had so I am impressed she likes everything so far. I am especially impressed with the superfood selection, what a great idea to get all the balanced nutrition together in a complete feed!! The frozen treats have been enjoyed too (beef trachea and turkey necks).
So glad i tried this. Delivery was quick and ordering was easy. I really recommend naked dog and felt it has been well worth comparing to the others available.
July 26, 2024
Reply from Nakeddog
Hi Sam,
We're thrilled to hear you love our Superfood range!
It sounds like you received a great recommendation.
We do our best to make our customers' experience as easy and hassle free as possible.
We hope your dog continues to enjoy our products!
The Nakeddog Team
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Good quality and great value
Loving this product.The first food that has sorted my bulldogs stomach issues. Quick delivery.Products have always arrived in great condition.
August 2, 2024
Reply from Nakeddog
Hi Neil,
Thank you for taking the time to leave a review.
We are glad to hear that our products have helped your bulldogs, this means a lot to us.
We do our best to get our orders out to our customers quickly, whilst ensuring they remain in great condition. We have a variety of delivery options including: next-day, saturday delivery and nominated day.
Best,
The Nakeddog Team
The food quality is good, but service not so much
The food quality is good, but the overall service is variable.
Twice I’ve picked a date for delivery, but found the order dispatched immediately so it arrives on a day in at work. It’s only thanks to neighbours being available to pop to my door to take it in that it hasn’t ended up being stolen. I’m not sure why there’s a dare selection on the website, I just need to make sure I only order the day before I want delivery.
Most recently I received a box filled with a different flavour. I’ve contacted them but no word back. My dog is a very picky eater and I was so glad she liked the Naked Dog Beef, so now I have a freezer full of food she won’t look at and is eating supermarket food until I can figure out what to do with this and make space to order more.
I was also ordering the Superfood option for a while but each delivery it had a different consistency. My dog preferred the smoother way it came occasionally. I realised this is the non-superfood version which always looks like that, and seemingly it has occasionally arrived with Superfood labels on.
July 11, 2024
Unprompted review
Reply from Nakeddog
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear that your delivery arrived earlier than expected. We are investigating this as we appreciate how important it is for our customers to receive their delivery on the day that they selected.
Regarding your most recent order, we have requested more information so that we can help find a resolution for you.
The consistency of our products can vary slightly.
Please rest assured that our products go through a number of tests and checks before being dispatched to ensure that they are correct and meet our high quality standards.
Best,
The Nakeddog Team
My dogs love this food
My dogs love this food, ordering and delivery is so convenient and we even got a free toy for the dogs this month.
The food is good quality at a decent price.
July 1, 2024
Reply from Nakeddog
Hi Jessica,
We are delighted to hear that your dogs love our food!
It is great to hear that you like the convenience of our deliveries. We offer a range of delivery options, including next-day, saturday and nominated day.
Thank you for sharing your thoughts on our food.
We hope your dogs enjoy their toy.
The Nakeddog Team
Dog are loving it and so are we
Dog are loving it and so are we, packaging is fantastic and price is perfect, so glad to have our boys back on a raw diet after trying other foods
July 1, 2024
Reply from Nakeddog
Hi,
We are happy to hear that your boys are back to enjoying the benefits of raw feeding!
Our tubs help take all the mess and hassle out of raw feeding.
If ever have any questions or queries please don't hesitate to reach out.
Thank you for being a valued customer.
The Nakeddog Team
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My dogs LOVE it.
Excellent service and great quality food. Well packed, using recyclable double cardboard boxes. Highly recommended.
July 1, 2024
Reply from Nakeddog
Hi Louise,
We are happy to hear that you appreciate the care that goes into making and dispatching our products . We pride ourselves on providing food of a high standard and are glad to hear that your dogs loved it.
If you have any future questions or queries please don't hesitate to get in touch.
Kind Regards,
The Nakeddog Team
This food has transformed my dog
This food has transformed my dog, her skin, fur, energy levels are just on another level. I am so grateful as she's always suffered with allergies until now. Everything is delivered on time and the customer service is excellent. Really can't fault them.
July 1, 2024
Reply from Nakeddog
Hi Liz,
We are glad that your dog is enjoying the benefits of raw feeding and is no longer suffering from allergies! We are proud to have a product range that caters to a wide range of dogs.
Thank you for taking the time to leave a review.
The Nakeddog Team
Good food but delivered on wrong day by…
Good food but delivered on wrong day. Food half thawed on arrival.
July 2, 2024
Unprompted review
Reply from Nakeddog
Hi,
Thank you for taking the time to leave a review. We are glad to hear that you like our products.
We apologise for the inconvenience caused by your order arriving on the wrong day.
We take these matters seriously and are reaching out to you so that we can investigate this and restore your confidence in our service.
Our products are shipped on a next-day DPD service and are safe to re-freeze as long as they are cold to the touch on arrival. We do not defrost at any point throughout manufacturing.
If you have any future queries please don't hesitate to reach out to us so we can assist you.
The Nakeddog Team
Our dogs have never looked better!
I love the quality of the Nakeddog products and have been feeding their range of complete raw dog food for a number of months now - our dogs’ coats have never looked better, and you can tell how much they enjoy it! Packaging makes storage easy in the fridge or freezer depending on when we want to use it. Have had no issues with delivery either.
June 21, 2024
Unprompted review
Reply from Nakeddog
Hi Jessica,
Thank you for sharing your experience.
We are glad to hear that your dogs are enjoying our food and are sure their coats look amazing!
Our packaging really does take all the hassle and mess out of raw feeding.
If you ever have any further questions or comments please don't hesitate to reach out.
The Nakeddog Team
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Excellent service and a fantastic…
Excellent service and a fantastic product. I have a new puppy who loves Naked Pup 😍 She is very healthy, energetic and growing well. The product is amazing, you can see it's 'real' meat, unlike conventional dog food. Plus we use half as much so save money too!
I'm so pleased I found Naked Dog
June 28, 2024
Unprompted review
Reply from Nakeddog
Hi Rebecca,
We are happy to hear that your pup loves our food and is thriving!
We take pride in our products and only use the highest quality natural ingredients.
Hearing that you have had a positive experience means a lot to us.
The Nakeddog Team
Brilliant raw dog food brand
Brilliant raw dog food brand. You can tell it's great quality and I love the fact it has the veg in so I don't have to worry about adding anything else.
The tubs make a huge difference compared to most of the other packaging out there for raw food as I can just take a couple of days worth out of the freezer and have it all enclosed in the fridge after portioning out a meal and I haven't got to worry about cross contamination or getting anything dirty.
My dog absolutely loves it and his coat looks amazing!
June 24, 2024
Unprompted review
Reply from Nakeddog
Hi Leigh,
We are glad to hear that you appreciate our complete meals.
Our tubs help make feeding raw simple and hassle free. They can be safely kept in the fridge for 4 days after being taken out of the freezer.
We're thrilled to hear that your dog's coat looks amazing!
Thank you for taking the time to leave a review.
The Nakeddog Team
In plastic resealable boxes
My dog has had the Rabbit variety & I mix in a little pro fibre & she woofs it down. Her poos are firm & easy to scoop too. I like that it’s in 2 X 250 resealable boxes. I’m going to try other varieties now.
May 1, 2024
Unprompted review
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