I had great phone support. Very helpful staff and also kind. The plugins for signing and the website itself are kind of complicated and feel old and too Italian:)) But it's ok.
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Review summary
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The steps to reach the point to meet the operator were really challenging. Even if at the start of conversation the laptop camera was working, after few seconds shut itself off, without any possibilit... See more
I am very pleased with your services. Everything, starting from the purchasing process, to the identity checkup, all the support received promptly for all the questions I asked via e-mail has been to... See more
Fast answer and resolution I was relieved that communication with the Namirial team was easy and their reply was fast, so that I could solve the error I encountered when trying to activate the vouc... See more
Company details
Contact info
Nerva Traian, No. 3, 8th Floor, 031041, Bucharest, Romania
- contacts@namirial.com
- namirial.ro
4.3
Excellent
4K reviews
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You are the weakest on the Romanian market!
Because it takes a century to respond to customer requests.
Because the responses belong to robots. One last example: I requested the invoice for the payment made on January 31st and today, February 2nd, they still haven't sent it to me! And on foot, if they had sent it to me, it would have been enough!!!
January 12, 2026
This is the worst thing in the world
This is the worst thing in the world
-5 stars, not zero, minus.
January 14, 2026
Bad customer service
January 19, 2026
Hard to sync with macOs
Hi everyone,
First try was on my mac and I was not able to sync with my pc. On windows everything was fine.
Thank you!
January 21, 2026
Everything was great!
January 14, 2026
Great support, ugly interface
I had great phone support. Very helpful staff and also kind.
The plugins for signing and the website itself are kind of complicated and feel old and too Italian:))
But it's ok.
January 14, 2026
Great and easy
January 14, 2026
I didn't receive my digital signature…
I didn't receive my digital signature up to. Now your system up to now didn't show.give me a good service.i will give you 5 star any time
December 23, 2025
Grear experience!
January 13, 2026
Very responsive
January 13, 2026
Very bad experience. Repeately
Namirial website is a clumsy piece, is far from being user-friendly and - NEWS! - their support phone number is no longer in use.
My digital signature expired, so i bought a new one and now i have to change the device PIN, re-confirm it with ANAF (another 5 -year old-like ''website). I got lost in Namirial's procedures. I attempted the PIN change for many many times across 3 weeks - errors, no matter how i configured the PIN.
Things here are disconnected, pretty much like the ANAF style - one piece here one piece there, nobody to walk you through it.
Plus - Namirial is agreed by BT and was highly recommended. My experience cannot really be higher than 1 one star - from functionality, website logic, layout and ergonomics. And no, it does not look like a professional service, no matter how patient and resilient a user would be. Extremely disappointing and frustrating.
January 6, 2026
Unprompted review
The support telephone line is useless
The support line is useless, they could not give any support on the Phone (a female operator) and sent me to the website only.
The video authentication was scarce and first time they hung off even though all the date were filled in properly.
January 5, 2026
Namirial making fun of customers
I bought from them just being disinformed that I can renew and in fact they replaced with a new device. The unexpected replacement was evidently sent to a unexpected address.
December 24, 2025
suport totally missing
The program is not complicated, but support is totally missing, the AI Diana doesn.t understand anything, just says ”I.m sorry... can i help you with something else?”
December 23, 2025
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