Namirial.ro Reviews 3,880

For future reference please mention the supported browser version in the first place so others can avoid troubles like i did.

worse, didn t understand my problem didn t trust my problem description and requested lots of proof documents

Digital signature is not approved by any government institution in Romania.

Very useful and practice

Great experience. From the beginning until the end. I needed the signature fast and safe, the operator was helpful, the indications were very clear. Keep up with the good job!

I”m pleased with Namirial services.

I used this company for digital signature tokens and, overall, the product itself works as expected. The setup was relatively straightforward and once everything was installed, the token performed reliably for signing documents.

Unfortunately, the customer support is very poorly organized. It is extremely difficult to reach someone by phone, and response times are slow when assistance is needed. Even more disappointing, although I followed their instructions to open a ticket and send an email requesting a change of delivery address, the token was still shipped to the wrong address. I then had to sort out the situation myself to make sure it eventually reached me. This caused unnecessary stress and inconvenience. When I called to explain the situation and asked if they could help resolve it, I was told, “that’s how it is, you have to handle it on your own.” This response was unprofessional and not what I would expect from a company providing a paid service.

Because of the lack of efficient and reliable support, I will not be renewing my subscription once it expires. The service itself is decent, but the support experience significantly lowers the overall value.

Very good experience and will gladly use this service again if needed.

The entire process was easy and fast. Thanks

Very disappointed with the service provided. I've been struggling for a week to get that signature and every time you give me something else to do, and it's very difficult!! I don't need the signature anymore. I'm giving it up.

Very good interaction

It was easy to purchase, the price was good and Alex, who helped me with the process, was amazing

We contacted them for Identity Video Management solutions - via their website and they are not responding.
We called to a number posted on website, no one is responding... From our perspective this is unprofessional and does not represent well the Namirial company.
We're hoping by after this review someone will proceed to contact us for a discussion.

Very good services! Nice and polițe people, easy to use. Token

the customer support was wrong on many topics and the some answers took months to come back and it came back in in 3 different languages sometimes. basically no customer support and no help. i wasted two months getting an answer witch was wrong. the biggest mistake was trusting them. If you find someone else to do what they don't do, don't hesitate to hire them

I am very pleased with your services. Everything, starting from the purchasing process, to the identity checkup, all the support received promptly for all the questions I asked via e-mail has been to the highest standards. I will definitely recommend your services to all my friends.