Naplesboutique Reviews 

192
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process easy and quick, appreciating clear communication and swift shipping updates. Reviewers noted the website was generally easy to navigate, with some finding the sizing guide helpful, and often expressed excitement for purchases, describing dresses as beautiful and well-made. However, some customers reported significant issues, especially with the return policy, which many found misleading and difficult, often requiring shipping to China at their own expense. Reviewers frequently noted that products received did not match website descriptions or images, citing low quality materials, poor fit, and a cheaper appearance, with some feeling product origins were misrepresented.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Website

Users describe ambiguous interactions with the website, with many reviewers expressing dissatisfaction due to... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process simple, quick, and... See more

Return policy

Customers consistently note negative experiences with the return policy, often finding it misleading and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

Everything was really easy about the website. Easy to find what it was I was looking for and seamless checkout. The dresses are beautiful and I can’t wait to wear them. I also ordered a very chic jump... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more


Company details


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3.6

Average

TrustScore 3.5 out of 5

192 reviews

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No history of asking for reviews

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3.6

All reviews

(192)

192 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. The quality is NOT as advertised - it was cheap material and had pulls in it. I sent SEVERAL emails with multiple pictures of the dress in and out of the bag as requested and still have had to put in a request with my credit card company to fight them. DO NOT WASTE YOUR MONEY.

May 20, 2026
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Rated 5 out of 5 stars

Competitive refund policy! Move over Amazon.

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from ordering on Amazon so I really appreciate the refund policy. That’s a great competitive move.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! A SCAM!
The positive reviews have to be fake. I ordered a small which says 4-6, it's more like a 0-2. Could not even get it over my head to try it on. The material and workmanship is low quality.
They are giving me quite a hassle trying to refund & return. First they said, sure, just send pictures so we know it isn't damaged, then they offer me 125% store credit, then they offered me 10% discount plus 50% discount on a new purchase. I see other reviews posted the same experience. Now, they aren’t even replying to provide return info. I will be filing a complaint and dispute with my credit card company.

May 19, 2026
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Rated 5 out of 5 stars

Great style with great service

I recently purchased a maxi dress and can’t wait for it to be delivered. The style is perfect for an evening out or for a cocktail party. I love the styles offered - what a great mix of simple, yet elegant pieces for a day at the beach or a night out. The website was easy to navigate and communication on order status and delivery timeline was great.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

They will not give me my money back…

They will not give me my money back despite having it displayed all over the website that it’s a 30 day money back guarantee. I have reached out via email. I even filed a complaint with the business bureau. This business is a SCAM. don’t waste your money.

May 14, 2026
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Rated 5 out of 5 stars

Sophisticated and stylish looks

I love the colors and sophisticated style of dress! Checking out was quick and easy and can’t wait to get my dresses to try on and show off!

May 17, 2026
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Rated 5 out of 5 stars

Happy surprise

After I ordered an outfit from someone else and it didn't make it time I looked at Naples Boutique and found the perfect outfit for my husbands award gala. The customer service is outstanding. Thank you so much for saving the day.

May 16, 2026
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Rated 5 out of 5 stars

Absolutely loved my experience with…

Absolutely loved my experience with Naples Boutique! The dresses are even more beautiful in person and the quality exceeded my expectations. Shipping was fast, packaging was lovely, and customer service was very responsive and helpful when I had questions about sizing. I’ve already gotten so many compliments on my purchase and will definitely be ordering again for future events. Highly recommend if you’re looking for unique, elegant pieces! ✨

May 16, 2026
Unprompted review

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