Naplesboutique Reviews 

192
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process easy and quick, appreciating clear communication and swift shipping updates. Reviewers noted the website was generally easy to navigate, with some finding the sizing guide helpful, and often expressed excitement for purchases, describing dresses as beautiful and well-made. However, some customers reported significant issues, especially with the return policy, which many found misleading and difficult, often requiring shipping to China at their own expense. Reviewers frequently noted that products received did not match website descriptions or images, citing low quality materials, poor fit, and a cheaper appearance, with some feeling product origins were misrepresented.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Website

Users describe ambiguous interactions with the website, with many reviewers expressing dissatisfaction due to... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process simple, quick, and... See more

Return policy

Customers consistently note negative experiences with the return policy, often finding it misleading and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

Everything was really easy about the website. Easy to find what it was I was looking for and seamless checkout. The dresses are beautiful and I can’t wait to wear them. I also ordered a very chic jump... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more


Company details


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3.6

Average

TrustScore 3.5 out of 5

192 reviews

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No history of asking for reviews

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3.6

All reviews

(192)

192 reviews in the last 12 months

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Rated 1 out of 5 stars

BUYER BEWARE of Naples Boutique Purchases

BUYER BEWARE of slick advertising and a great website. The item purchased while pretty good quality did not come close to having the same sizing measurements as those stated on the website. Despite the ‘30 day money back guarantee’ advertised on their website with the buyer paying shipping, the return process was completely unacceptable. First they require a return request via email. Then they want pictures of the item to approve the refund. Then they offered store credit of 120% of the item price with a nominal return fee ( they never specified). When I declined the offer and requested a refund they offered at 10% refund and to keep the item ( which is too small and I cannot wear). When I again requested a refund they offered a 20% refund and I could keep the item or I could return it to an address in China ( they advertised themselves as a US company??) that would cost more to ship than I paid for the item. Needless to say I took the 20% ( still awaiting the refund) and filed a complaint with my credit card company.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Seems like a scam!!

I ordered a few dresses from this site for an upcoming event. Shipping took almost 3 weeks. Once the dresses arrived, a couple had quality issues. Regardless, the sizing was all over the place and not correct. When I tried to initiate the return, I was taken on a ride through a plethora of “employees” and a number of “options” they could give me without offering the full refund. “30 Day Money Back Guarantee” is definitely a lie. Avoid this website!

May 14, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THEM!

DO NOT BUY FROM THEM! Extremely low quality! The reviews have to be fake. They say they refund for returns if you return within 30 days. THIS IS NOT THE CASE. They offer all kinds of options like store credit. However, the quality is lower than SHEIN and costs way more.

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Loved the array of options!

I've been looking for a dress for an upcoming wedding and was happy to have stumbled across Naples Boutique on Tiktok. The website was very easy to navigate, I loved the wide range of options available, and checkout was super easy! Ended up grabbing two different dresses I'm excited to receive!

May 12, 2026
Unprompted review
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