UK National Lottery Reviews 

Only gave it a 1 star as I can't do any less. What a pile of shi... erm rubbish.
Must have been designed by a 2yr old. More often than not keeps saying can't sign you in at this time.

Allwyn upgrade is absolutely terrible! I've had to stop using it through utter frustration.

They’re just awful now. I don’t believe what the gambling commission say that people are winning as much or on as many occasions as when Camelot were running it. It’s simply absurd to say that when from my experience the amount of winning proportionate to plays has dropped of a cliff especially with so called “lucky dips” something is definitely amiss - I don’t trust them at all!

At the risk of sounding crude, the new lottery app is a total load of sh*t!
Lots of issues that were never a problem before but my main bugbear is trying to find my tickets to check. Why can't you put the draw date on the ticket instead of the purchase date as I, and I'm sure lots more people, purchase more than one draw ticket each visit. It's a time wasting shambles at the moment, wether you're buying tickets or just wanting to check your already purchased ones!

The new layout. HORRIBLE, HARD TO FOLLOW AND NOT TRUSTED.
Why change a very easy and acceptable app site?

Besides the fact that the prizes are a joke (a paltry £4.20 for matching 3 numbers!!), the website is an unusable mess. Want to find out how much (little!) you have won? Take a tour around the site to try and find that information. Want to buy a ticket? Instead of the usual 2 clicks, why not do 7? Trying to find out anything on the site is impossible. It’s rubbish. I used to play every week. I don’t have the energy to be faffing with this ridiculous website.

every time i try to log on the website either locks me out or doesn't recognise my location or just plainly does not work.

Absolute trash considering its the NATIONAL lottery.

This company seems too enjoy changing the lottery for fun. Today (Tuesday 28/4/26) it's down yet again. Camelot weren't perfect but better than this lot. For goodness sake get a grip and make it good for the players instead of lining your own pockets. Let the players know when there is an outage or routine maintenance, pull your socks up

Website never lets you login and App is even worse.

This website is awful. Keeps telling me they are busy. Can’t log in, can’t put the lottery or thundeball on. Took me ages to get my tickets on. I was caught in a loop. Just awful! 🤬

After they updated their website and app it became a mess, tickets purchased were in no particular order and making payment became difficult. After asking a question on their Facebook page about this mess, I received a response that suggests there is nothing wrong. I have since gone back to paper tickets from shops, I know where I am with them, though I often miss out o draws as I am sometimes a day late or up to 2 weeks late, it's still not worth using their app or site though.

new app totally
ruined experience can’t add my
card detail at all
must lots loads of money

What a pity that the new site is so useless after the old one being so informative and interactive. I have for the first time in years missed draws as messages about my numbers ending etc have stopped PLUS the new site is so unpleasant to navigate whereas the old one was perfectly simple and user friendly. It really spoils the experience all together - sad

The most ridiculous upgrade’ I’ve ever experienced - it’s been designed with no understanding of functionality and feel. Compared to the previous site this is simply dreadful. No reminders about tickets - no logic in the way your bought tickets are displayed. There is simply no logic in the design and it’s a wonder example of change for changes sake. There’s should be a minus star rating on Trust Pilot.

Utterly useless. The people responsible for this app & website should be unemployed for the rest of their lives. No saved numbers, website/app frequently unavailable, painfully childish UI. Appalling.

Hint: If 97% of your reviews are 1 star, you're doing something [nearly everything] wrong. You are an utter disgrace of a company & must be losing millions for the good causes who rely on you. You should be stripped of the Lottery franchise.

Whoever made your previous website .. get them back. And while you're at it, fire whoever decided it needed changing. I thought I was being pedantic but no, it's objectively worse in almost every way.

Oh and BTW, the decision to auto tick both draw dates is absolute scum behaviour.. isn't that a 'negative option'.. aren't they illegal?

Absolutely rubbish. Trouble logging in and delays in purchasing tickets.

Since the National Lottery added another 10 balls, it has been a disaster for players.
We never win anything now, but before always a small win and occasionally a £30 & even £90.
Now on rare occasions it is £2.50,or a lucky dip. So in fact you have actually won nothing because that is what it cost to buy the ticket. It needs a total overhaul and perhaps lots more prizes of a few hundred. Feeling very disappointed but I doubt anyone cares.

After a month still can't update my expired debit card.
Surely this company should be sacked.

My phone caller indicator says National Laundry. I called the help line who said 'its OK it happens a lot'. This happened when I was trying to change my password. Not very reassuring security wise.